Front Desk Customer Service
Resume:
Maria Ruiz
Arlington, TX ****1
469-***-**** cellular
Objective: Seeking a challenging position in a professional office environment that will utilize my skills and provide an opportunity for advancement.
PROFESSIONAL EXPERIENCE
IOSM (Irving Orthopedics & Sports Medicine) 7/08- 10/21
Front Desk
Registrations, Check in & Check out’s for 7 doctors
Patient/Customer POC
Created charts from new patient information
Booked appointments for new and existing patients
Served as Translator
Greenway(Electronic Medical Record system)
Scanning of documents (records, referrals, etc)
Answer inbound calls
Multi-phone line
MSCI (Medical & Surgical of Irving) 03/04- 06/08
Front Desk
Front Desk Supervisor
Served as liaison between co-workers and Administration
Registrations, Check in & Check out’s for 7 doctors
Patient/Customer POC
Created charts from new patient information
Served as Translator
Booked appointments for new and existing patients
Insurance verification
Centricity Experience
Touch Chart (Electronic Medical Record system)
Scanning of documents (records, referrals, etc)
Answer inbound calls
Multi-phone line
Spine Centers 09/96- 01/04
Office/Chiropractor Assistant
Answered inbound calls
Multi-phone lines
Customer/patient contact
Faxing and filing of paperwork
Develop patient x-rays
Patient referral to other doctors
Follow-up’s with patients and attorney representative to ensure well being of patients
Helped Dr. with bedside duties (translations, make notations, making patients feel more comfortable)
Notary Public
Collection letter (drafting letter & arranging payments)
Accounts Receivable
Account Payable
K-mart Inc. (Dallas, TX) 94- 96
Customer Service Rep
Customer Service Specialist in Returns area. Ensure that the customer received either a replacement or a reimbursement for items being returned.
Customer Service Specialist in Complaints Department. Ensured that the customer was overall satisfied, either with a product or a service.
Multi-phone lines
Issued Rain checks for sale items that were out of stock
Ensure that re-stocking of merchandise tool place as items were brought
Cashier – checked out customer, obtained credit card and check approvals from financial institutions, ensure customer had necessary identification when writing checks.
City of Dallas 93- 94
Lifeguard
Lifeguard at community pool,
Worked pay booth for children and parents
Ensure that children were careful with each other while at play in the water
During the non-duty hours, served as an off-the-record swimming instructor, helping children with strokes and teaching them how to remain afloat
Skills/Training
Spanish – proficient at written and oral communications
Multi Phone lines
Ten Key by touch
Typing Skills 45-60 wpm
Microsoft Office
Office machines (copier, fax, printer)
Computer Literate
References available upon request
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