Dacia Reed

adq5fi@r.postjobfree.com • Louisville, TN • 865-***-****

WORK EXPERIENCE

Specialist

TSC Solutions

****-**-** – 2011-12-31

Accountable for processing telecommunication provider wholesale invoices and acting as liaison to these various carriers such

as AT&T, Verizon, etc. Extensive use of Microsoft Excel and proprietary database applications. Line Repair Specialist / Customer

Service Representative Responsibilities included repair / test circuits and components of malfunctioning telecommunications

equipment to isolate sources of malfunctions. Confer with customers by telephone to provide information about products and

services, to take or enter orders, cancel accounts, or to obtain details of complaints. Keep records of customer interactions and

transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Check to ensure that appropriate

changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or

arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance

policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify

them of claim investigation results and any planned adjustments. Resolve customers ' service or billing complaints by performing

activities such as placing a refund request, and adjusting bills. Obtain and examine all relevant information to assess validity of

complaints and to determine possible causes, such as extreme weather conditions that could increase loss of phone service.

Photo Technician

Wal Mart

2004-12-31 – 2005-12-30

to 2005 Daily tasks included reading work orders to determine required processes, techniques, materials, and equipment. Create

work prints according to the customer specifications and lab protocols. Cut negatives and pit in order. Examine developed prints

for defects such as broken lines, spots and blurs. Reprint originals to enlarge them, or in sections to be pieced together. Answer

customers ' questions and provide information on procedures and policies. Check customers out for their order.

Cashier

Wal Mart

2002-12-31 – 2004-12-30

Job responsibilities included receiving payments by cash, check, credit/debit cards. Count money in cash drawers both at the

beginning and end of each shift to ensure that amounts are correct and there is adequate change. Resolve customer complaints.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price

scanners.

Office Assistant

CCS Networks

1997-12-31 – 2003-12-30

Duties such answering telephones, directing calls, and take messages. Maintain and update filing, inventory, mailing, and

database systems, either manually or using a computer. Communicate with customers, employees, and other individuals to answer

questions, disseminate or explain information, take orders, and address complaints. Open, sort, and route incoming mail, answer

correspondence, and prepare outgoing mail. Compile, copy, sort, and file records of office activities, business transactions, and

other activities. Compute, record, and proofread data and other information, such as records or reports. Type, format, proofread,

and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. Complete work

schedules, manage calendars, and arrange appointments. Review files, records, and other documents to obtain information to

respond to requests.

EDUCATION

Brevard County

High School/GED's Degree

2000-07-01 – 2000-07-01

SKILLS

Skills: Leadership,Retail,Office Administration,Multitasking,Public Speaking,Stress Tolerance,Self-driven,Decision

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