Customer Service Team Supervisor

Location:

Houston, TX

Posted:

May 22, 2022

Contact this candidate

Resume:

Professional Summary

Skills

Work History

DEANNA GAINER

**** **** ** ******* **, 77026• Cell: 518-***-**** • **********@*****.*** Self-directed customer service expert, cleaner and innovative thinker with a knack for developing creative solutions to complex problems. Seeking a position with the opportunity for new challenges and professional development and advancement. Community Service Specialist successful at offering community support services to adults with developmental and intellectual disabilities. Personable and self-motivated team player with strong attention to detail. Maintains a high level of professionalism while providing consistent and quality service. Dependable Janitor with a comprehensive background in cleaning services and grounds maintenance. Exceptional attendance record. Honest and responsible worker who offers customers affordable rates for custom window and carpet cleanings. Committed to top quality customer service.

Advertising

Effective public speaker

Conflict resolution

Flexible schedule

Team player

Goal-oriented

Decisive

Strong interpersonal skills

Self-starter

Chemical cleaners

Multi-tasking

Safety-oriented

Fees

Skilled housekeeper

Receiver, 10/2014 to Current

Burlington Coat Factory – Syracuse, NY

Achieved a 100% on-time shipment rate.

Processed 100-900 shipments per 4-8 hours.

Maximized sales by processing on time and accurately. Swept floors and stored equipment at the end of each shift. Stacked and stored pallets at the end of the shift to keep warehouse clean and organized. Received, stored and shipped goods and materials.

Utilized productive teamwork as a motivated warehouse team of 7. Telemarketer, 11/2012 to 07/2013

Telemarketing – East Syracuse, NY

Resolved service, pricing and technical problems for customers by asking clear and specific questions. Prepared reports and communication for senior management and clients. Managed high call volume with tact and professionalism. Initiated operations improvements to improve overall call center productivity. Acted professionally and patiently when addressing negative customer feedback. Certified nurses aide, 09/2004 to 05/2005

Iroquois Nursing Home – Jamesville, NY

Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse. Responded appropriately to the physical, emotional and developmental needs of patients. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Maintained a clean, healthy and safe environment.

Assisted with patient transfer and ambulation.

Maintained sanitary residents' and program rooms.

Provided a comforting and soothing environment.

Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.

Education

References

Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.

Associate of Applied Science: Business technology, Current Onondaga community college - Syracuse, NY

Raquelle Rozelle

Syracuse New York

Burlington Receiving Team Supervisor

315-***-****

Known 1+ years

Kathy Dietrle

Baldswinville, NY

Burlington Store Manager