Manager Sales Customer Service
Resume:
Samuel Zayn
Shawnee, KS 66203
*.********@*****.***
Profit-driven and process-oriented manager with 8+ years of experience in operations and sales strategy. Significant achievement in driving multi-million dollar revenue growth while focusing on cost control. Professional purchasing expertise and extensive experience generating substantial profit. Provides visionary sales and management leadership in highly competitive markets. Exceedingly experienced expert who has learned running an operation from the ground up and who plays a significant role in developing and managing strategic sales plans. Exceptional manager and mentor with leadership abilities to recruit and train top performing sales team and staff. Work Experience:
Sales Manager Bridgestone/Firestone Inc. 2020 - Present
§ Leverages industry knowledge to develop and execute customer focused sales strategies.
§ One year sales totals exceeding $500,000 and 2,000 tires.
§ Manages pricing strategies to optimize sales opportunities.
§ Interfaces directly with customers to better understand their needs and demonstrate the company’s commitment to providing solutions and quality products.
§ Customer service rating 10 out of 10, month after month.
§ Tireless work ethic and commitment to exemplifying company based values.
§ Embodies a strong understanding of organizational processes and key business drivers.
§ Hands on leader who manages and works effectively with all teams in a positive and constructive manner to affect the customer experience and the organizational bottom line. Manager Sales/Purchasing Car Masters 2012 – 2018
§ Creating the strategies, budgets, and promotions that empower the sale of vehicles.
§ Achieving the target of selling 100 cars a year on average with a sales in the amount of $500,000 annually.
§ Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses.
§ Overseeing standards for displaying and merchandising new & used vehicles.
§ Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly.
§ Issuing all demonstration vehicles and ensuring that appropriate dealership records are maintained.
Sales Executive Amerimerc LLC 2010 – 2012
§ Discovered business opportunities by identifying prospects and evaluating their position in the industry.
§ Researched and analyzed sales options.
§ Achieved sales target in the amount of $1,000,000 (average annually).
§ Maintained relationships with clients by providing information and guidance.
§ Researched and recommended new opportunities.
§ Recommended profit strategies and service improvements.
§ Prepared reports by collecting, analyzing and summarizing information.
§ Maintained quality service by establishing and enforcing organization standards.
§ Contributed to team effort by accomplishing related results as needed. Areas of Expertise:
§ Goal and profit oriented
§ Deep understanding of the market and competition
§ Cost Reduction strategies
§ Unique problem-solving ability
§ Staff development/ Problem & Conflict Resolution
§ Project Leadership/Team Building
Education: Bachelors Degree in Finance – Wichita State University – KS MBA (Cand.) – Baker University - KS
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