DaMarrea Spann

trying to be the best of the best

Davison, MI 48423

adq5el@r.postjobfree.com

+1-810-***-****

Willing to relocate to: Little Rock, AR - -

Authorized to work in the US for any employer

Work Experience

Call Center Agent/Customer Service

CCFh - Pontiac, MI

May 2019 to Present

I provide my excellent customer service working from home as an agent who help people get jobs and transfers calls

Customer Service Representative

Boost Mobile - Davison, MI

April 2022 to May 2022

Call Center Agent

Michigan Department of Health and Human Services - Davison, MI February 2022 to March 2022

EIBS handled the insurance part it ended so fast because the project was over Team Member

KFC KBP Foods - Pontiac, MI

January 2020 to April 2021

Provided excellent customer service

Kept store cleaned

Closed store

Cashier

Conducted drive thru

Ranned the line

Hostess/Server

Bar Louie - Auburn Hills, MI

January 2020 to March 2021

Provolone excellent customer service

Kept store cleaned

Help the waitress

Checked people in and out

Jewelry Sales Associate

Swarovski - Lake Orion, MI

November 2019 to January 2020

Provided excellent Customer service

Kept store clean

Was training to be a key holder

Education

BA in medical adminstration and billing

Dorsey - Pontiac, MI

2013 to 2014

High school or equivalent in general studies

Pontiac Academy For Excellence - High School - Pontiac, MI 2010 to 2013

Skills

• ICD-9 cm/ICD-10 cm Coding HCPCS, CPT CoAppointment Setting Payment Posting eThomas/ Synapse/Spring charts Medisoft Billing Software Data Entry Excellent Customer Service Skills Medical Terminologding Microsoft Word/Excel OSHA standards Accounting Skills Accurately File Insurance Claims (4 years)

• Retail

• Sales

• Customer Service

• Excel

• MS Office

• Microsoft Office

• Microsoft Word

• Cash Handling

• Inventory

• Medical Billing

• Medical Coding

• Medical Records

• EMR Systems

• Physiology Knowledge

• Anatomy Knowledge

• Medical Terminology

• Insurance Verification

• Medical Scheduling

• Transcription

• Medical Office Experience

• Host/Hostess

• HIPAA

• ICD Coding

• Experience Administering Injections

• Patient Care

• Clerical Experience

• Phone Etiquette

• Front desk (3 years)

• Medical receptionist (3 years)

• Epic

• Microsoft Powerpoint

• QuickBooks

• Quality Assurance

• Five-9 (1 year)

• Call center (3 years)

• Windows (4 years)

• Work from home (1 year)

• Cold calling (1 year)

• Typing

• B2B sales (3 years)

• Cold calling (3 years)

• Documentation review

• Leadership

Awards

Perfect attendance

September 2014

During my years and High School and college I received multiple Awards for outstanding perfect attendance

Assessments

Scheduling — Completed

June 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed

Sales skills — Completed

December 2020

Influencing and negotiating with customers

Full results: Completed

Customer focus & orientation — Completed

June 2021

Responding to customer situations with sensitivity Full results: Completed

Working with MS Word documents — Proficient

May 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Medical billing — Completed

March 2021

Understanding the procedures and forms used for medical billing Full results: Completed

Teamwork: Interpersonal skills — Completed

June 2021

Responding to challenging team situations at work

Full results: Completed

Sales fit — Expert

July 2021

Measures the traits that are important for success in sales positions Full results: Expert

Call center customer service — Completed

June 2021

Demonstrating customer service skills in a call center setting Full results: Completed

Work style: Reliability — Completed

June 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Completed

Management & leadership skills: Planning & execution — Completed June 2021

Planning and managing resources to accomplish organizational goals Full results: Completed

Data entry: Accuracy — Highly Proficient

April 2021

Entering data quickly and accurately

Full results: Highly Proficient

Medical terminology — Completed

June 2021

Understanding and using medical terminology

Full results: Completed

Social media — Familiar

April 2019

Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: Familiar

Problem solving — Familiar

May 2019

Measures a candidate's ability to analyze relevant information when solving problems. Full results: Familiar

Attention to detail — Completed

December 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Working with MS Word documents (basic) — Completed May 2019

Basic Word techniques, including the use of tools to format or edit text. Full results: Completed

Working with MS Word documents (intermediate) — Completed May 2019

Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Completed

Basic computer skills — Completed

June 2021

Performing basic computer operations and troubleshooting common problems Full results: Completed

Customer service — Completed

March 2021

Identifying and resolving common customer issues

Full results: Completed

Search engine optimization — Completed

June 2021

Interpreting online website performance metrics and understanding search engine optimization tactics Full results: Completed

Verbal communication — Completed

November 2020

Speaking clearly, correctly, and concisely

Full results: Completed

Front desk agent (hotel) — Completed

December 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed

Medical receptionist skills — Familiar

April 2021

Managing physician schedules and maintaining accurate patient records Full results: Familiar

Retail customer service — Completed

December 2020

Comprehending and responding to retail customer needs Full results: Completed

Administrative assistant/receptionist — Familiar

May 2021

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Mechanical skills: Monitoring — Completed

March 2019

Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation.

Full results: Completed

Cashier skills — Completed

July 2021

Counting cash, processing transactions, following written procedures, and attending to details Full results: Completed

Business math — Completed

July 2021

Using basic math to solve problems in a business context Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

Upward bound

September 2010 to June 2013

I became a member of this group when I was only in the 9th grade, upward bound is a group that helps you get prepared for the college life

Additional Information

I am a very hard and dedicated worker and I'm willing to work

Contact this candidate