Customer Service Medical Billing
Resume:
DaMarrea Spann
trying to be the best of the best
Davison, MI 48423
*************@*****.***
Willing to relocate to: Little Rock, AR - -
Authorized to work in the US for any employer
Work Experience
Call Center Agent/Customer Service
CCFh - Pontiac, MI
May 2019 to Present
I provide my excellent customer service working from home as an agent who help people get jobs and transfers calls
Customer Service Representative
Boost Mobile - Davison, MI
April 2022 to May 2022
Call Center Agent
Michigan Department of Health and Human Services - Davison, MI February 2022 to March 2022
EIBS handled the insurance part it ended so fast because the project was over Team Member
KFC KBP Foods - Pontiac, MI
January 2020 to April 2021
Provided excellent customer service
Kept store cleaned
Closed store
Cashier
Conducted drive thru
Ranned the line
Hostess/Server
Bar Louie - Auburn Hills, MI
January 2020 to March 2021
Provolone excellent customer service
Kept store cleaned
Help the waitress
Checked people in and out
Jewelry Sales Associate
Swarovski - Lake Orion, MI
November 2019 to January 2020
Provided excellent Customer service
Kept store clean
Was training to be a key holder
Education
BA in medical adminstration and billing
Dorsey - Pontiac, MI
2013 to 2014
High school or equivalent in general studies
Pontiac Academy For Excellence - High School - Pontiac, MI 2010 to 2013
Skills
• ICD-9 cm/ICD-10 cm Coding HCPCS, CPT CoAppointment Setting Payment Posting eThomas/ Synapse/Spring charts Medisoft Billing Software Data Entry Excellent Customer Service Skills Medical Terminologding Microsoft Word/Excel OSHA standards Accounting Skills Accurately File Insurance Claims (4 years)
• Retail
• Sales
• Customer Service
• Excel
• MS Office
• Microsoft Office
• Microsoft Word
• Cash Handling
• Inventory
• Medical Billing
• Medical Coding
• Medical Records
• EMR Systems
• Physiology Knowledge
• Anatomy Knowledge
• Medical Terminology
• Insurance Verification
• Medical Scheduling
• Transcription
• Medical Office Experience
• Host/Hostess
• HIPAA
• ICD Coding
• Experience Administering Injections
• Patient Care
• Clerical Experience
• Phone Etiquette
• Front desk (3 years)
• Medical receptionist (3 years)
• Epic
• Microsoft Powerpoint
• QuickBooks
• Quality Assurance
• Five-9 (1 year)
• Call center (3 years)
• Windows (4 years)
• Work from home (1 year)
• Cold calling (1 year)
• Typing
• B2B sales (3 years)
• Cold calling (3 years)
• Documentation review
• Leadership
Awards
Perfect attendance
September 2014
During my years and High School and college I received multiple Awards for outstanding perfect attendance
Assessments
Scheduling — Completed
June 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed
Sales skills — Completed
December 2020
Influencing and negotiating with customers
Full results: Completed
Customer focus & orientation — Completed
June 2021
Responding to customer situations with sensitivity Full results: Completed
Working with MS Word documents — Proficient
May 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Medical billing — Completed
March 2021
Understanding the procedures and forms used for medical billing Full results: Completed
Teamwork: Interpersonal skills — Completed
June 2021
Responding to challenging team situations at work
Full results: Completed
Sales fit — Expert
July 2021
Measures the traits that are important for success in sales positions Full results: Expert
Call center customer service — Completed
June 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Work style: Reliability — Completed
June 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Management & leadership skills: Planning & execution — Completed June 2021
Planning and managing resources to accomplish organizational goals Full results: Completed
Data entry: Accuracy — Highly Proficient
April 2021
Entering data quickly and accurately
Full results: Highly Proficient
Medical terminology — Completed
June 2021
Understanding and using medical terminology
Full results: Completed
Social media — Familiar
April 2019
Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: Familiar
Problem solving — Familiar
May 2019
Measures a candidate's ability to analyze relevant information when solving problems. Full results: Familiar
Attention to detail — Completed
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Working with MS Word documents (basic) — Completed May 2019
Basic Word techniques, including the use of tools to format or edit text. Full results: Completed
Working with MS Word documents (intermediate) — Completed May 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Completed
Basic computer skills — Completed
June 2021
Performing basic computer operations and troubleshooting common problems Full results: Completed
Customer service — Completed
March 2021
Identifying and resolving common customer issues
Full results: Completed
Search engine optimization — Completed
June 2021
Interpreting online website performance metrics and understanding search engine optimization tactics Full results: Completed
Verbal communication — Completed
November 2020
Speaking clearly, correctly, and concisely
Full results: Completed
Front desk agent (hotel) — Completed
December 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed
Medical receptionist skills — Familiar
April 2021
Managing physician schedules and maintaining accurate patient records Full results: Familiar
Retail customer service — Completed
December 2020
Comprehending and responding to retail customer needs Full results: Completed
Administrative assistant/receptionist — Familiar
May 2021
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Mechanical skills: Monitoring — Completed
March 2019
Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation.
Full results: Completed
Cashier skills — Completed
July 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Completed
Business math — Completed
July 2021
Using basic math to solve problems in a business context Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Upward bound
September 2010 to June 2013
I became a member of this group when I was only in the 9th grade, upward bound is a group that helps you get prepared for the college life
Additional Information
I am a very hard and dedicated worker and I'm willing to work
Contact this candidate