Administrative Assistant Center Agent

NURSING ASSISTANT

Charlotte Maxeke Johannesburg Academic Hospital, January 2012 – May 2016

Taking routine patient observations like blood pressure, temperature, hgt, pulse etc.

Assisting patients to mobilize, feeding of patients, daily hygiene (bathing)

Specimen collection and labelling for laboratory testing

Monitoring of fluid intake and output

Wound cleaning and dressing

Patient health education and motivation

Maintain utmost discretion

Batho Pele principles

Patients’ Rights charter

RECEPTIONIST/ADMINISTRATION ASSISTANT

Matrix Mixtelematics Africa, January 2009 – December 2009

Answering calls in a timely manner, screening and routing calls to relevant persons

Assisting with filing, updating and maintaining documents, responding to emails, scanning of documents and faxing

Ordering of stationary and consumables, kept inventory at optimal levels

Scheduling and coordinating technicians appointments

Attending to and assisting walk-in clients

CALL CENTER AGENT

Vodacom and ABSA, November 2006 – October 2008

Vodacom

Assisting clients with all technical queries

Giving clients PUK, PIN IMEI number

Blocking of stolen or lost phones and sim cards

Maintaining SLA

ABSA

Assisting clients with banking transactions telephonically

Reversing debit orders on bank accounts

Creating stop orders on accounts

Maintaining discretion with client information

Maintaining

CERTIFICATE in Nursing Assistant Baragwanath Nursing College 2011

CERTIFICATE in Call Centre Management Rand International Management

And Training Consultants 2006

SENIOR CERTIFICATE Edenvale High School 2004

HIGHLIGHTS

Goal oriented

Client satisfaction

Development and innovation

Productivity and profitability

Safety operating procedures

Operability and commitment

Ability to motivate staff and maintain good relations

Resistance to stress

Ability to work well under pressure

Good work ethics and manners

REFERENCES

CHERYL NAICK (MEDSCHEME-POLMED) 011-***-****

CATHERINE OLIFANT (BIDVEST PRESTIGE SERVICES) 072-***-****

ROSE MALATSE (CHARLOTTE MAXEKE HOSPITAL) 078-***-****

DOUGLAS NXUMALO (MATRIX MIXTELEMATICS AFRICA) 076-***-****

CONTRACT MANAGER

Bidvest Prestige, Private Hospitals June 2016 – September 2019

Motivate and train employees to meet service and daily goals

Create and modify employee schedules with service levels

Recruit, train and hire relief staff, motivate who to employ permanently or promote

Maintain detailed monthly logs and reports of services performed, profit and budget information

Equipment, uniform, stationary and consumables ordering, storage and maintenance

R E S U M E O B JE CT I V E

Administrative Assistant equipped with extensive experience in front office management, preparing facility reports, and maintaining the utmost confidentiality. Employs excellent leadership skills, attention to detail, telephone etiquette, decision making and multi-tasking strengths. Demonstrated impeccable service delivery.

SKILLS

Leadership

Strong Work Ethic

Critical Thinking

Adaptability

Collaboration

Problem Solving

Self-Motivated

Handling Pressure

Professional

Leadership

Time Management

EXPERIENCE

ADMINISTRATIVE ASSISTANT

Medscheme, Polmed HBM June 2021 - Present

Building good relationships with multi-disciplinary team

Receiving of calls, taking messages and computer literacy

Assisting providers, doctors and members with queries

Maintain utmost discretion when dealing with client information

Maintaining SLA

288 Goose Street, Motsu Section, Tembisa, 1632

063-***-****

********.**@*****.***

Administrative Assistant/ Call Centre Agent

Palesa Mashaba

EDUCATION

Contact this candidate