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Done Michelle DeKoster.docx ch

MICHELLE DEKOSTER

**** ***** ******* **** ******, Arizona 85743 - 520-***-****

adq5cs@r.postjobfree.com

Highly motivated and dedicated individual with 25+ years of management experience looking

for a long-term position as General Manager. My unique skill set, and varied experience

contribute to my ability and proficiency in leading diverse teams. I have a proven track record of

excellent customer and employee satisfaction that comes from a strong work ethie, and

commitment to excellence.

EXPERIENCE

CURRENT

MERCHANDISER, COLOR SPOT, LLC

Merchandising and maintenance of botanical departments in multiple locations with customer

service and inter-company relations

2017-2018

SHIFT LEAD, SUBWAY

Quality control, customer service, OSHA compliance, food preparation, service execution, and

employee supervision

2017-2018

PROFESSIONAL DRIVER, MARANA UNIFIED SCHOOL DISTRICT

MAINTAINED CDL AND DRIVING SAFETY REQUIREMENTS PROVIDING TRANSPORTATION

FOR STUDENTS TO AND FROM SCHOOL GROUNDS

2016-2017

MANAGEMENT TRAINEE, EEGEES

REGISTER AND MANAGERIAL REPORTING, LABOR MANAGEMENT, AND INVENTORY

CONTROL. ASSISTED GENERAL MANAGER IN PROVIDING EXCELLENT CUSTOMER

SERVICE AND EMPLOYEE SATISFACTION.

2005-2016

GENERAL MANAGER/HUMAN RESOURCES, IRONWOOD FOOD SERVICES,

LLC

EFFECTIVELY MANAGE MULTIPLE OPERATIONS, FRONT AND BACK OF HOUSE, FOR A

WORLD-RENOWNED MUSEUM, PROVIDED PRISTINE CATERING NEEDS FOR VARIOUS

EVENT TYPES, RANGING FROM 2-1,200 GUESTS! LABOR CONTROL, MARKETING, AND

VENDOR MANAGEMENT; WHICH INCLUDED RENEGOTIATION OF TERMS WITH VENDORS.

AND ACQUIRING NEW CONTRACTS AS NEEDED. EMPLOYEE PAYROLL AND HUMAN

RESOURCE CONTACT FOR ALL FOOD AND BEVERAGE EMPLOYEES.

SKILLS

> HOSPITALITY AND CULINARY MANAGEMENT

> FRONT AND BACK-OF-HOUSE OPERATIONS

> COST CONTROL AND BUDGETING TRAINING

> TEAM-BUILDING AND SUPERVISION

> QUALITY CONTROL, SANITATION & SAFETY

>

>

>

VENDOR AND INVENTORY MANAGEMENT

MULTI-OUTLET OPERATIONS

TURNAROUND MANAGEMENT

> PAYROLL & PERSONNEL MANAGEMENT/RELATIONS,

> PROFIT AND LOSS MANAGEMENT

> PROFIT AND GROWTH STRATEGIES

> RESTAURANT, KITCHEN, & MENU DESIGN

REFERENCES

Nick Ruman, Former Food & Beverage Director/Executive Chef, Ironwood Food Services, LLC

520-***-****

Mark Bianchi, Business Owner, Ironwood Food Services LLC & Aloha Point of Sale Services

520-***-****

Jasmine Stadler, Former Associate and Employee, Ironwood Food Services, LLC

520-***-****

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