Monica R. Diaz

Administrative Assistant

347-***-****

adq5ch@r.postjobfree.com

linkedin.com/in/monica-diaz-92238343

Database Management

Account Management

Calendar Management

Data Entry

Travel & Meeting Coordination

Customer Service

Insurance Brokerage

Accounts Payable

Professional Summary

Professional Administrative Assistant with experience working both remotely and on-site for leading firms spanning the public and private sectors. In-depth understanding of all relevant administrative functions, with working knowledge of current, remote technology (Microsoft Office, Zoom, MS Teams, Concur A/P, and Nexsure database among others). Thrive in autonomous positions requiring little supervision while also working collaboratively across teams and department areas.

Currently seeking an Administrative Assistant position, with a leading firm with which to grow and develop. Always eager to learn and take on new tools that have the potential to further facilitate the everyday jobs and responsibilities of relevant team members.

Professional Experience

Administrative Assistant (2021 – Present)

Marcus & Millichap – Fort Lauderdale, FL

Leading commercial real estate brokerage firm specializing in investment sales, financing, and advisement services.

Administration and tracking of commercial real estate transaction from engagement to closing, and post-closing follow-up.

Assist in development of marketing packages such as Broker of Value proposals and Offering Memorandums to present to clients.

Receive all property documents such as surveys, elevation certificates, rent rolls from the seller to send to the buyer for review.

Monitor and receive investor leads from company website and respond to requests for Offering Memorandums.

Research and verify owner data and property information from public sources such as Property Appraisers, Division of Corporations-Florida Department of State, and from company sources.

Create and send professional email campaigns to investors using Constant Contact.

Research, update and maintain a clean and organized client database.

Provide information on a property limited to the information contained in current or prior marketing materials.

Professional Experience

Administrative Assistant/Receptionist (2019 -2021) – Hybrid Remote

Broward Metropolitan Transportation Organization – Fort Lauderdale, FL

Broward MPO is a federally mandated transportation agency that is responsible for enacting policy on local transportation issues and deciding how to spend federal money on transportation projects within Broward County. It consists of representatives from local government and governmental transportation authorities.

Coordinated and scheduled a full range of virtual and in-person meetings to include monthly Board meetings. Meetings scheduled using Outlook, Microsoft Teams and Zoom.

Received calls and answered questions and concerns from county residents, elected officials, and partner agencies in a professional manner from my home office with high-speed internet access.

Made travel arrangements and prepared travel expense reports.

Performed accounts payable functions to include processing of invoices and purchasing card transactions and account reconciliation.

Composed, typed, and edited general correspondence, reports, forms, contact lists and emails

Updated and maintained databases such as mailing lists, contact lists and client information.

Communicated and coordinated with internal/external contacts for venue requirements and selection, room set-up, catering, and materials delivery.

Assisted HR scheduling interviews for new candidates and administering writing assessment.

Monitored, organized and disseminated emails received from organization’s general email address.

Managed the procurement of office supplies including receiving of items, collecting of packing slips and maintenance of records and inventory.

Updated the organization’s website, as needed.

Received, sorted and distributed incoming mail and deliveries and processed outgoing mail.

Senior Administrative Assistant (2015 –2018) 2003 - 2018

Aon Corporation – New York, NY

Assumed the role of a Senior Administrative Assistant, providing direct support to the Financial Services Group maintaining the Nexsure Client Database which served as a fundamental tool for communication and project tracking. As one of the world’s preeminent insurance brokerages, policy renewal and underwriting lies at the core of the business. Facilitate the process with brokers input, preparing and sending renewal solicitations on a regular basis in conjunction with typical administrative duties such as receiving and screening phone calls, handling email correspondence, directing clients and visitors to appropriate conference rooms and ensuring all conference equipment was in working order.

Initiated premium invoicing utilizing insurance specific billing systems.

Liaised with billing department for completion of invoice generation and/or billing discrepancies.

Received and reviewed client application and documentation and ensured all documents were complete before submitting to Underwriting.

Regularly conducted data entry and database management.

Trained new administrative staff, leading best practice sessions and served as a mentor for those requiring additional onboarding assistance.

Due to exemplary performance was allowed to work remotely, from home or anywhere with an Internet connection.

Professional Experience

Administrative Assistant (2006 – 2014)

Aon Corporation – New York, New York

Promoted to Administrative Assistant, supporting more senior level managers and brokers with daily clerical tasks. Planned meetings, answered phone calls, scheduled appointments, made travel arrangements when required and developed and maintained a filing system. The role required more organizational skills as well as knowledge of various Aon database software programs.

Junior Assistant (2003 – 2005)

Aon Corporation – New York, New York

Recruited to serve as a Junior Assistant. Worked closely with department managers, prioritizing their workloads, managing databases, coordinating meetings, liaising with new clients and relevant providers, typing, preparing and collating reports and handling all correspondence (phone and email) for department personnel.

Education

City University of New York - Queensborough College

Associates of Science Degree, Major: Office Administration and Technology

Honors – Dean’s List; Alpha Beta Gamma Business Honor Society

Technical Skills:

Remote collaboration tools: Zoom, MS Teams, MS OneDrive, Dropbox, Adobe Acrobat, DocuSign

Document Software: Microsoft Office (Word, Excel, Outlook)

Real Estate – Member of established investing social group called BiggerPockets.com – achieved purchasing

residential multifamily within a year of becoming a member.

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