MARY KIMBERLY SCHALTENBRAND Rauch

*** ********* ****

SWANSEA, IL 62226

OBJECTIVE: I would ultimately like to work in customer service in some form, whether it be directly or indirectly solving people's problems. The gap in employment and switch from full time to part time was due to me becoming a stay at home mom. I am searching for a customer relations job that challenges me daily and allows me to provide for my family.

QUALIFICATIONS:

• I am proficient in typing, responding to phone calls, filing, and computer use.

• I have worked in Furniture sales for the many years and worked in an office setting for the last ten years.

• Most of my managers have said at one point or another that I am caring, driven and an asset.

EMPLOYMENT HISTORY:

2003-current: Schaltenbrand & Halloran Accounting Service, LLC; Belleville, IL 618-***-****

• Receptionist

• Answering phones, billing, filing, computer work, electronic filing, and customer service.

2012-2013: Weekend's Only Furniture; Fairview Heights, IL

• Sales Associate

• Dealing with customers directly, writing sales, helping visual keep the store clean and organized, training new sales associates alongside my managers

2013- 2014: Ashley Furniture Homestore; Shiloh, IL 618-***-****

• Working with customers to provide the best service possible, competancy with computer systems and protocol, answering phone calls

• Biggest accomplishment at this job is making the experience one that will allow the customer to leave with a smile and a new room to be excited about.

2014-2014:- Kloss Furniture

Designing and working with customers to provide them the best customer service and knowledge of the product that I possibly can.

EDUCATION:

Southwestern Illinois College

• Associates of Arts and Associate of Science 2006-2011