Front Desk Data Entry

Meghan Mulherin

*******@******.*** 1-808-***-****

linkedin.com/in/meghan-mulherin-872b1a222

Summary

Seasoned management professional, who excels in establishing excellent working relationships with customers, vendors, contractors, and project management. Enthusiastic team player with more than ten years of work experience in Luxury Resort Spas

Experience

Supervisor

Mandara Spa

Aug 2000 - Oct 2005 (5 years 3 months)

Use computers for various applications, such as database management or word processing.

•Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

•Operate office equipment, such as fax machines, copiers, or phone systems, create, maintain, and enter information into databases.

•Maintain scheduling and event calendars.

•Order and dispense supplies.

•Supervise other clerical staff and provide training and orientation to new staff. Spa Concierge

Spa Luana, Turtle Bay Resort

Nov 2005 - January 2007

Informed guests of spa services, programs, and activities by phone and in-person, enabling patrons to make choices based upon their unique needs.

•Rectified volatile situations quickly through active listening and effective communication.

•Scheduled deliveries of various items including flowers, gifts, and balloons. Made guest reservations for spa services and dining.

•Regularly updated front desk's concierge book to ensure availability of most relevant visitor information.

•Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.

•Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build a strong clientele base.

•Provided accurate product and merchandise information to customers.

•Executed all daily opening and closing procedures.

•Rotated between the spa and the front desk.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Front Desk Receptionist

Maui’s Best Massage and Spa

Jan 2020 - Present (2 years 2 months +)

Balanced accounts and conducted nightly audits to keep bookkeeping current.

•Computed guest billings and posted charges to room accounts.

•Provided property details to patrons, including dining areas, pool, spa, and fitness center. •Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.

•Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.

•Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.

Education

University of Phoenix

Bachelor of Arts - BA, Psychology

1998 - 2000

Did not complete due to credits not transferring over to the University of Hawaii Kapi‘olani Community College

Associate of Arts, Hospitality Administration/Management 1994 - 1997

University of Hawaii Maui College

Associates Degree, Human Services, General

2020 - 2023

Licenses & Certifications

Professional Clinical Counselor [Intern] - Sand Island Treatment Center Kline Welsh Behavior

Travel Institute of The Pacific - Honolulu, Hawaii Skills

● Critical Thinking Problem Solving

● Teamwork and Collaboration

● Strong Customer Service Skills

● Oral and Written Communication Skills

● Professionalism and Strong Work Ethic

● Experience in a Luxury Hotel and Spa Setting

● Data Entry

● Health and Safety Standards

● Daily Operations

● Retail Products

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