Housing Specialist Background Investigator

DESIMARIE WRIGHT

917-***-****. ***********@***.*** . Brooklyn, NY 11203

Community Outreach & Social Services Professional.

PROFESSIONAL SUMMARY

Community Outreach & Social Service serving People on Anti-Violence’s Disabilities and Senior Citizens

SKILLS

Advocacy

Case Management

Community Outreach

Housing

Program Evaluation

MS Office-Word,

Excel,

PowerPoint

Outlook

EXPERIENCE

NEW YORK CITY HEALTH AND HOSPITAL CENTRAL (NYCHHC) New York, NY

Public Health Advisor Level II

June 2020-Present

Work in collaboration with the Case Investigator from the Local Health Department (LHD) and call contacts of newly diagnosed cases.

Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.

Collect and record information on symptoms and needs into the Customer Relationship Management (CRM) with accuracy.

Provide contacts with approved information about NYS isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Community Support Specialist for social resources.

Follow a set script to inform contacts about the importance of isolation or quarantine and what to do if COVID-19 symptoms are present or develop.

Maintain daily contact with Team Supervisor and teammates to report on work completed.

BROOKLYN CENTER FOR INDEPENDENCE OF THE DISABLED (BCID), Brooklyn, NY

Compliance Specialist/Housing (Criminal Background Investigator)

May 2017 – Present

Assess barriers to the housing of individuals and families experiencing homelessness to determine housing and service needs and support them in obtaining and maintaining housing.

Develop a housing procurement, financial, and self-sufficiency case management plan with clients, including an intake interview to determine the client’s needs, goals, and eligibility.

Provide mediation and advocacy with landlords, and property management companies, on the client’s behalf to develop a workable plan to obtain and or maintain housing.

Research Criminal and Sexual Offender background researcher.

Maintain up-to-date knowledge about the different housing programs, NYCHA, Section 8, City Feps, LINC l, ll, lll, and others.

Under direct supervision, performs assessments and inspections to enforce adherence to laws and regulations governing health and safety.

Inspecting and certifying acceptability of the services rendered throughout the period of performance in terms of quantity, quality, timeliness, and cost as these terms are defined in the contract.

Develop and maintain consistent communication channels, both verbal and written, between all parties involved (tenant, landlord, referral source, collaborating agencies, debtors, and creditors).

Reviews and approves reports and all materials provided by the Contractor as called for by the contract. Notifies the Contracting Officer and Supervisor if reports or other items submitted are to be rejected and states the basis for rejection.

JEWISH BOARD OF FAMILY AND CHILDREN’S SERVICES, Queens, NY

Compliance/Housing Specialist (Domestic Violence)

December 2016 – May 2018

Create and maintain consistent communication channels, both verbal and written, between several parties (tenant, landlord, referral source, collaborating agencies, debtors, and creditors).

Relocated families to new areas to protect them from Abusers.

Accompanied victims at the court of domestic violence, providing emotional support, and advisory service.

Guide families of abuses to keep a low profile from Abusers.

NEW YORK CITY POLICE DEPARTMENT 911 COMMUNICATION, Brooklyn, NY

Police Communication Administrator

August 2010 – February 2016

Receive and processed 911 emergency calls from the public requesting police, fire, medical or other emergency services and dispatched services in a timely manner.

Determined the nature and location of the emergency; determined priorities, and dispatched

emergency service, as necessary.

Maintained contact with all units on assignment, updated status, and location of police and

rescue units

Entered, updated and retrieved information from a variety of computer systems

Received requests for information regarding vehicle registration, driving records and

warrants, and provides pertinent data to located suspects.

ADDITIONAL EXPERIENCE

NEW YORK CITY DEPARTMENT OF SATE, New York, NY

Passport/Counselor Specialist

Received and reviewed passport applications for completeness, signature, affirmation of truthfulness, verification of

applicant's identity and presence of required photographs and fees

Examined the evidence of citizenship submitted with every application to determine its

authenticity and adequacy in relation to the requirements of law and the facts set forth in the

application.

WRIGHT CONSTRUCTION INC, Brooklyn, NY

Site Photographer/Inspector

Photography construction sites before and after for advisements.

Inspect work on site

Set up consumer invoices and pricing.

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