Customer Service Representative

TARA BYERS

EDUCATION

St. Cloud State University

****-****

BS in Education with emphasis in History

PROFILE

Experience Customer Service and Sales Representative with expertise in the Medical and Legal Records field.

CONTACT

PHONE:

952-***-****

EMAIL:

*********@*****.***

SKILLS

Sales

Customer Relationship Management

Dispute Resolution

Records Management

WORK EXPERIENCE

Regus

Community Associate

November 2021 – Present

-Formally greet and direct clients to working location

-Set up accounts for all new clients

-Handle all disputes regarding invoices and other inquires

-Resolve issues with client’s mail and packages

Wells Fargo

Loan Servicing Specialist

July 2020 – October 2021

-Review Mortgage documents and evaluate for accuracy and integrity

-Compile & complete research in preparation for loan sales

-Procure missing documents or break in chain of title issues

-Document proof of document acquisition for future comparison purposes

-Research any mortgage filing issues with the county

-Create task assignments for discrepancies/missing information as they are identified

-Ensure compliance & regulation standards are met

Medical Records, Inc.

Medical Records & Documents Retrieval

May 2019 – July 2020

- Process medical records according to legal requests

- Make legal requests to health care facilities for medical records as requested by the attorney and client

-Manage these records and requests through the length of the applicable case, to be sure proper and up-to-date records are received by all parties

Line-X Protective Coatings

Sales Representative

January 2017–March 2019

-Provide product knowledge to dealerships, and develop professional relationships to increase sales of the product

-Conducted weekly sales calls with clients to maintain the relationship and enhance profitability

-Revenue for the company increased 12% year over year during my tenure in the position.

St. Vincent Hospital

Custodian of Records

November 2015–June 2016

-Review and prepare proper patient documents to complete attorney requests.

-Researching documents to supply precise and accurate information for subpoenas.

Customer Service Representative

February 2015–November 2015

-Resolved disputes regarding billing discrepancies

-Success in this position led to my promotion to Custodian of Records

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