Customer Service Medical Billing

Tammy Arnold

**** **** ** **** ****, SC ***** 803-***-**** *********@*****.***

PROFESSIONAL SUMMARY:

Self-directed, resourceful, and creative professional with several years of customer service experience. Strong communication, negotiation, strategic planning, and decision-making capabilities. Confident, diplomatic, and outgoing with excellent communication skills. Exceptional mentoring and coaching skills with knowledge of HIPAA, medical terminology and medical charting. EDUCATION:

Bryant & Stratton College Online

Medical Billing & Coding Diploma 2021

Certified Coding Associate 247063

Graduated Summa Cum Laude

CORE COURSES:

Survey of Anatomy and Physiology Intro to Reimbursement and Coding Electronic Health Records CPT and HCPCS Coding Level II Diagnostic Coding ICD-10 Human Disease and Drug Pharmacology SKILLS & ABILITIES:

ICD-10 CPT/HCPCS Quality Assurance

Computer Literacy Cash Management Conflict Resolution Medical Terminology Data Entry HIPAA

WORK EXPERIENCE:

Customer Service Associate

Walmart Neighborhood Market 12/2015 – Present

● Improve customer satisfaction ratings by addressing issues and fostering timely resolution

● Collaborate with store management and program leadership to suggest actionable improvements and corrective action plans

● Train new personnel regarding company operations, policies, and services

● Increase efficiency and performance by monitoring team member productivity and providing feedback

● Educate customers about billing, payment processing, and support policies and procedures

● Stock merchandise, clearly labeling items, arrange according to size or color, and preparing attractive displays

● Met all customer call guidelines, including service levels, handle time, and productivity

● Cross-train and provide backup for customer service managers

● Investigate and resolve accounting issues, monitor cash drawers in multiple checkout stations and maintain adequate cash supply

● Ask probing questions to determine service needs and accurately input information into electronic systems

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