Library Technician Office Assistant
Resume:
Hong Feng Ma
Email: **********@******.***
Phone: 206-***-****
Summary of Qualifications
• 15 years professional experience in an academic environment. Familiarity with University structure, registration/enrollment procedures, financial policies, and admission requirements. Ability to interpret established University policies and procedures, and to maintain discretion and confidentiality.
• Extensive experience working with large amounts of information concerning students from a variety of cultural and ethnic backgrounds, knowledge, and experience of student services systems and able to provide excellent customer service and assist general office tasks
• Ability to take initiative and think independently with a creative mind while responding well to constructive criticism
• Extensive travel both domestically and internationally 50+ countries as a backpacker and ability making complex visa and travel arrangements
• Experience with J-1, F-1 visa, I-20, OPT/CPT and related forms and immigration issues
• Experience with social security cards and university health insurance requirements, financial support, foreign residence requirement, application/document verification; pre-departure support
• Advanced skills in Microsoft Office Word, Excel, Outlook, PowerPoint, Google Suite, Zoom, Adobe Acrobat, and various web browsers
• Training in UW systems: ProCard, e-Travel, My Financial desktop, Budget Reconciliation
• Managed over 1M budget for Hei-Run Film & TV production company
• Owned a small bookstore in China and have a sound understanding of the principles of asset management, purchasing, budgeting and reimbursement
• Trained in UW systems: Budget Reconciliation, ProCard, e-Travel, My Financial desktop
• Owned a small bookstore in China and have a sound understanding of the principles of asset management, purchasing, budgeting and reimbursement
• Managed over $1 M for Hei-Run Film & TV production company
• Soft skills: strong work ethic, forward thinking, driven, positive, flexible, collaborative, diligent, creative problem-solving; organized and attention to detail, ability to work well under pressure
• Bilingual: English/Chinese Mandarin
Experience
Office Manager
Actium Health, Palo Alto, CA April 2022 – Present
• Point of contact and coordinator for 3 office facilities and manage employee communications. Lead company events as well as maintain relationships with building management/vendors
• Provide executive assist support to CEO and VP of sales - manage complex calendars, assist with the coordination of internal/external meetings, events, seminars, workshops, offsites, trainings, and arrange complex travel and lodging
• Perform budget, credit card transactions and reconciliation in Expensify, and expense reports
• Purchase/manage equipment, supplies, gifts, meals etc. as well as other general tasks associated with copying, scanning, shipping/returns, incoming/outgoing mail, and monitor/ restock supplies/inventory
• Provide backup support for IT and People Operations, assist with onboarding and offboarding Office Administrator
Cal Color Academy, Mountain View, CA (part-time on weekends) March 2022 – Present
• Manage daily operations, front desk management, tuition, running financial records/data
• Use Studio Director to enroll/unenroll students and use Google Suite, Zoom, Notion and DingTalk tools to maintain school registration and support instructors and courses
• Strategic planning, marketing, and scheduling as well as handle customers incoming/outgoing phone calls/emails Program Assistant
Study Abroad Program of University of Washington, Seattle, WA April 2010 – July 2018 As part of the Operation Team, I:
• Serve as a Primary Enrollment & Credit Conversion coordinator, by using SDB/SQL, Terra Dotta, Google Suite, Excel, and Manipulation Date to register Study Abroad Students as well as valuating/advising/converting/updating Hong Feng Ma Page 2 of 2
foreign transcripts to the UW’s course credit system. Advise students and communicate with advisers, faculty, academic departments, and administrative units regarding foreign study Credit Conversion inquires
• Primary responsible for tracking, maintaining and modify student documents/records-keeping
• Interpret policies/procedures related to the study abroad program and refer students’ academic inquiries to the appropriate departments, faculty, and advisers
• Provide general office tasks, reception service, administrative assistant, essential front-line advising, explain budgets, contracts, Financial Aid, health insurance and other related applications to students
• Use Outlook, Google Calendar, and Doodle scheduling conferences, seminars, orientations, workshops, research meetings and events
Library and Archival Paraprofessional III (full-time) Library of Shoreline Community College, Shoreline, WA Mar 2003 – Mar 2010 As part of the Print and Media Circulation Team, I:
• Provide customer service at Print and Media Circulation desk. Conduct research for patrons and circulate print and media materials, demonstrate equipment, automation system and online resources to researchers and clients
• Interpret and enforce circulation policies and procedures and refer patrons to various services, collections and areas of library and campus
• Assist library patrons via telephone, email and throughout the office
• Make authorized decisions regarding exceptional circumstances of library fines and fees and operate the cash register. Manage reservations and circulation of media equipment
• Lead, train, and direct the hourly employees and manage hourly employee time sheets
• Catalog library course reserve materials and communicate with faculty/staff regarding reserves policies and procedures
• Process incoming and outgoing interlibrary loan requests
• Supervise and maintain the ongoing print and media operations of circulation on evening and weekend, and open/close the library
• Assist with annual inventory, maintain statistics, and update public information Library Technician III (part-time)
Library Technical Services of Seattle Community College, Seattle WA Nov 2007 – Mar 2010 Process titles for 5 campuses (Central, North, South Community Colleges, Maritime Academy, and Wood Construction Program), from point of receiving to ready for shelving. The titles include new purchases, replacements, standing orders and gifts
Cataloging
• Catalog library materials using catalog copy from OCLC
• Record statistics and maintain supply inventories and reorder Public Information Office Assistant (Work-Study Employee) Shoreline Community College, Shoreline, WA Sept 2001 – Dec 2001
• Use Adobe Photoshop, Adobe PageMaker, QuarkXPress, HTML software to design and update Website, brochures, handouts, flyers and program materials for Shoreline Community College Education
Associate Degree in Arts and Sciences, Shoreline Community College, Shoreline, WA 2001 A.A.A.S. Degree in Visual Communication Technology with a Digital Interactive Media Specialization, Shoreline Community College, Shoreline, WA 2001
Registered Nurse Degree, Military Medical College of the PLA’s General Department of Logistics, Beijing, China 1982 P.S. Time off for family care since July 2018
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