Service Representative Customer

Seguin, Texas ***** BETHANY NICHOLE

MENDEZ-RAMON

830-***-****

*************@*****.***

EMPLOYMENT HISTORY

• Handles customer inquiriesregarding sales, billing and delivery. Resolves customer issues in a professional, helpful way. Schedules product deliveries when needed.

• Provides clerical supportfor store administration and accounting functions. Handles telephone traffic and routes calls using professional paging methods. Assists in the completion of daily sales and other store reports.

• Develops high levels of knowledgeon all Ashley products 02/2016 - Present Customer Advocate Ashley’s Furniture

• Carefully listen to and understand customer issues

• Utilize available resources to identify appropriate solutions for customers

• Explain product features and benefits, answering questions and setting proper expectations for customer inquiries

• Ensure customer satisfaction through effective call resolution

• Identify and escalate emerging product or customer dissatisfaction issues deescalate. 09/2014 - 01/2016 Customer Service Representative Ibex Global

• Children's needs

• Follow state & daycare regulations

• Teach a curriculum to assigned class

• Be creative and keep the children motivated/occupied 03/2013 - 07/2014 Child Care Worked R ising Star Day Care

• Attend child’s needs

• Follow state and daycare center regulations

• Teach a curriculum to assigned class

• Be creative and keep the children motivated/occupied 06/2012 - 02/2013 Child Care Worker Community Child Development Center

• Operate

all equipment

• Stock

ingredients from delivery area to storage, work area, walk-in cooler

• Prepare

produce

• Receive

and process telephone orders

• Take

04/2010 - 06/2012 Customer Service Representative Dominos Pizza inventory and complete associated paperwork

• Take

inventory and complete associated paperwork

EDUCATION HISTORY

High School Diploma

06/2012 Seguin High School N/A, High School

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