Mountain Power Services

Kathi Paulson

** ******** ****, *** ******* Village AR 71909 307-***-**** *********@*****.***

Experience

Service Coordinator A

Rocky Mountain Power, Casper, Wyoming

*/**/****- **/**/2021

Demonstrated commitment to safety– Safety Secretary 4 years.

Liaise between metering and field operations to resolve customer issues.

Strong communication and interpersonal skills

Result: Able to speak well in public situations

Ensure that key information on schedules, requirements, and resources is communicated to management in a clear and timely manner.

Ability to make recommendations for improvements, and implement solutions where applicable.

Superior commitment to customer service at all levels

Knowledge of company and departmental policies, procedures, and practices

Coordinate and manage customer work orders for line and metering departments

Prepare, write and coordinate customer contracts for multiple estimators

Maintain spreadsheets, for metering and line departments

Ensure time is entered for 17 employees

Respond to customer requests for power services

Prepare and coordinate planned power outages

Safety Secretary since 2011

Coordinate travel arrangements for employees

Service Coordinator

Wyoming Machinery Company, Casper, Wyoming

9/3/2008-4/15/2011

Schedule and Coordinate work for the field service technicians

Time entry

Talking with Customers regarding their equipment

Answering multiple phone lines

Opening and closing work orders

Service Coordinator

Lathrop Equipment Company, Casper, Wyoming

11/20/2006-8/30/2008

Schedule and Coordinate work for the field service/shop technicians

Submitting Insurance claims to multiple equipment companies

Talking with customers regarding their equipment issues

Office Manager

08/10/2004-11/10/2006 S-n-S Outfitters, Casper, Wyoming

…

Manage and schedule Multiple hunts from hunters all over the country

Create numerous mailings and mail to all hunters that have hunts booked

Many day to day tasks of managing a office

Technical Skills:

Operational Knowledge:

Education

Developed rapport with internal and external customers

Result: Established trust by completing projects in an efficient and timely manner

Assisted 35 team members with schedules, travel, and expenses

Organized and managed group Intranet website and multi internal databases

Managed monthly budget in excess of $300,000

Advised and monitored budgeted versus actual costs, ensuring cost savings

Planned on- and off-site meetings for large groups

Coordinated budget, speakers, catering, vendors, and billing

SAP, Mainframe, Word, Excel, Excellent PC skills including proficiency with Excel, Access, Word and PowerPoint, SAP, Netcadops, Power Map, and FAAR

UG Location process, OPQs (Outage Power Quality) Complaints, Customer Guarantees, Outage Reporting, Crew Response and reporting, First Callout. Customer Service.

Natrona County High School, Casper, Wyoming

References

References are available on request.

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