Scrum Master Agile Coach

BOUCHOUANG LORRAINE, PSM * & *, MBA,

CSM, MICROSOFT AZURE ADM.

****************@*****.*** 214-***-****

PROFILE

A highly motivated person interested in implementing and developing skills in Scrum Methodologies, Product Planning and Project Management. I am capable of contributing to the vision of an organization with an entrepreneur’s mindset to look and take advantage of opportunities. Competent will bring new perspectives, while being objective with a strategically focused approach. Offering expertise in facilitating and leading teams to achieve an agile mindset and to successfully launch both software and non-software development products and services. Recognized consistently for performance excellence and contributions to success in team’s development. EDUCATION

Master of Business Administration, University of Wales Trinity St David. 2018-2020

Professional Scrum Master 1 & 2 (PSM Level 1& 2)

Microsoft Azure Administrator

KEY SKILLS

• Agile Coach

• Leadership

• Team Facilitator

• Team Collaboration

• Innovation Management

• Sustainable change managemet

• Agile process improvement

• Analytical Thinking

• Conflict Resolution

• Dependency management

PROFESSIONAL EXPERIENCE

Senior Scrum Master, Signify Health LLC Farmers Branch Texas Feb 2018– Present

Managed 3 cross functional teams of 9 team members each. Leading the teams to adopt scrum process in delivery business value and collaboratively partnering with product owners to maintain a healthy backlog.

Partnered with each team to revise the teams norms/agreements, definition of Ready and definition of Done which improved our scrum and workflow process by 50%.

Improving the overall product and process quality by recommending the team dedicates 15% of their capacity each sprint to work on technical debt.

Grooming teams to maturity by observing, interpreting and evaluating their current process and recommending best possible techniques to improve the team. This improved the teams culture and greatly impacted productivity and efficiency.

Guided teams, in establishing normalized estimates; upgraded their knowledge on estimating features and capabilities. This resolved estimation discrepancy from 3 to 5 points on a likert scale.

Introduce sync sessions, pair programming, code reviews: this reduces silos, increasing code quality and teams velocity by 20%.

Using mentoring skills such as listening, sharing ideas and check in techniques to improve performance of junior scrum masters which led to a 40% performance increase .

Effectively facilitating each teams retrospectives by using different retrospective techniques. The teams found value and it significantly improved participation and engagement during retros.

Redesigned various metrics to monitor and track performance progress of teams; this increased continuous improvement across the teams by 30% and reduced distraction rate by 40%.

Using key metrics to pitch each teams bi-weekly performance to the Executive leadership team. This escalates persistent impediments and promotes effective communication between scrum teams and leadership.

Facilitating teams to be focused, committed on scrum method of delivering value on time to costumers. This progressively increases team members attendance to an excellent record and they consistently arrive to scrum events on time and collaborating more.

Administered problem-solving techniques to resolve conflicts and negotiated mutually beneficial agreements between team members; this tripled interaction and collaboration within each team by a minimum of 40%.

Closely teaming up with experts across the agile team to implement agile at a sustainable pace across the organization and to support value delivery.

Facilitating the Agile book club; this lets team members to open up and share their perspectives and broadens the teams horizon on different topics such as leadership, self development. This improves socialization and engagement within the community of practice environment.

Scrum Master Reach Partners, Austin TX. January 2017– January 2018

Clients: Fair Trade USA and Elderly Care Alliance.

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● Facilitated the automation of customer data using Salesforce through requirements planning, prioritization, implementation, review, and retrospective

● Coached teams through agile techniques and facilitate scrum ceremonies such as Sprint Planning, Sprint Reviews and Retrospectives.

● Guided the teams on self-organizing and to fully realize their potential of Agile/ Scrum framework.

● Mentored team members, to find ways to increase quality of client delivery and implement best practices across all levels

● Analyzed client’s business processes, impact and services, leading to a 40% improvement in business processes and optimized results.

● Assessed the Scrum Maturity of the team and coached the team to higher levels of maturity at a pace that is sustainable and comfortable for the team and organization.

● Defined and implemented standards and best practices for agile software developers in a cloud-based environment this increased the pace of product and process delivery by 20%.

● Drove 7 projects and prepared client deliverable artifacts on time, on budget and as expected

● Communicated effectively with the CEO and COO, and worked cross-functionally with others, including the Client Delivery Teams, Firm Clients etc.

● Maintained accurate documentations, project statistics and project shared folder. This promoted quality practices of client teams by 30%.

● Launched workshop with product owner, this doubled client feedback and enhanced customer satisfaction by 20%.

● Ensured the team has a healthy product and Sprint backlog (in collaboration with the PO).

● Facilitated dependency management/risk management impediment removal for the team. Scrum Master – American Airline, Texas March 2015 – March 2017

● Facilitated software development projects as scrum master in 2 cross functional teams of 8 people each.

● Introduced KPI dashboards that increased the usability of scrum metrics value and teams’ progress; created an environment of productivity that was instrumental in reducing value delivery time by 10%.

● Developed a collaborative atmosphere; led teams to communicate and interact more effectively. This improved the done success rate of one team from 60% to 80%.

● Facilitating sprint planning, daily scrum, sprint review, retrospective, backlog refinements; improved team members focus and productive level.

● Spearheaded the use of confluence team collaboration tools alongside Jira and slack to manage teams’ workflows, track progress and create reports; resulting in a 20% increase in completed tasks and user stories.

● Detected and removed impediments/blockers within teams this increases overall team performance by 40%.

● Resolved personality and cultural conflicts within team members. This accelerated the psychological safety of team members.

● Shielded scrum team from external interference; strengthened productivity and success of Agile process.

● Cooperated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress, achieving a 30% reduction in project finish time.

● Implemented and facilitated agile and scrum principles within teams and organization. This transformed teams from the forming stage of Tuckman's model to the norming stage. ADDITIONAL INFORMATION

● Software – JIRA (Advanced), Confluence ( Advanced), Miro (Advanced), MS Office, Google Office, Click-up, Lucid Spark, Trello (Advanced), Agile games, Microsoft Azure Administrator, Team Foundation Server

● Language (English, Professional) (French, Intermediate)

● Sports, Reading for Leisure and Traveling

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