Customer Service Fraud Investigator
Resume:
Decius Springs
Montgomery, AL *****
***********@*****.***
Desire a challenging role. I am self-motivated and dependable while achieving high performance with minimal supervision. I have Management and leadership experience and exceptional people skills
Work Experience
ServPro-JC Coordinator
March 2022--Present
Assist customer with updating contact information
●Monitor job file stays
●Monitor job audit status.
●Monitor and ensure client/program requirements are followed .
Perform daily job coordination with project manager.
Job file Communication and Reporting.
●Maintain internal communications with project managers and Coordinators.
●Prepare job file reports and updates to estimates
●Complete and review job file documentation final upload to complete the audit process.
Mobis Manufacturing -Production Worker
Fraud Investigator
BBVA - Montgomery, AL
April 2021 to November 2021
Investigate and monitor each client's Financial account to determine if any fraud has occurred.
Utilizing multiple systems, emailing customers, and banking institutions to assist with making the right decision.
●When fraud is Suspected a case is created for a special team to finalize the decision. SAR experience.
Certified Corporate Trainer 1 (Facilitator) Management
Sykes Enterprises Inc - Montgomery, AL
July 2016 to April 2021
New hire orientation and onboarding’. Lead and develop a team, Deliver and facilitate classroom/ virtual training to ensure new hires and existing employees can perform required job duties. Virtual Web-Ex trainer to all New Hire.
• Demonstrates effective communication, presentation, media applications, share point and web ex training. Conflict resolution, and employee management skills.
• Lead, inspire and provide positive and constructive coaching and feedback to learners. Assist with Escalated call to assist the agent and provide excellent customer service.
• Actively engage with the manager to develop different strategy and methods to develop the trainee performance to accomplish the highest level of success.
• Work on a project to develop the trainee understanding, and analyze the effectiveness of the material. Always making sure agent time is accurate.
• curriculum development Analyze data to discover gaps and areas of opportunity. • Perform minimum IT tasks.
• Assisted with the recruiting process for new hire
• Supervisor the team during OJT to make sure metric were meet
and provided coaching to help the agents stay consistent.
Development training for new and current agents.
• assist in the interviewing process for new hires.
Customer Service Representative
Sykes Enterprises Inc - Montgomery, AL
October 2015 to July 2016
Assist customer with updating contact information
● Answer in-coming calls and assist with a warm and professional attitude. ● Assist customers with a variety of issues regarding their bank account. ● Provide exceptional customer service.
● Assist members with ordering or replacement of their Debit card for various reasons. •Assists members with placement of stop payment transfer.funds etc..
• Maintained up-to-date knowledge of customer accounts.
Account//Office Manager
World Gym - Montgomery, AL
August 2008 to March 2010
Interact with potential customers to secure the sale of the contract
•Provided Exceptional Customer Service.
•Payroll/ Accounts Payable/ Account Receivable.
• Accurate accounts of all the customer records.
Data Entry., Payroll,
•Made important changes and decisions to individual's accounts
Collection of payment from customer that was collection.
● Reduced financial discrepancies by executing meticulous forecasting and budget control.
Education
Associate of Science in Office Information Management Trenholm State - Montgomery, AL
Skills
• TRAINING (5 years)
• Circlal Thinker
• Excel (5+ years)
• Management (5 years)
• Data Analysis
• Supervising experience (4 years)
• Microsoft Access (7 years)
• Curriculum development (4 years)
• Google Suite (6 years)
• SAP
Sales experience
Additional Information
SKILLS
● Time management skills
● Positive learning process
● Multi-task
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