Customer Service Front Desk

Venus Minglana

Supervisor

Queene

@ ****) **9.1640

@ 1695 Piazza Drive Salinas, CA, 93905

EDUCATION

INTERNATIONAL CORRESPONDENCE SCHOOL,

GPA35

Scranton, PA

‘Computer Programming COBOL (Apr 1995)

HARTNELL COLLEGE

GPA: 3.8

Salinas, CA

Associate in Science (A.S,) Business (Aug 2001)

Relevant Coursework

+ Accounting

‘Awards & Honors

+ President's Honor Roll

ADDITIONAL SKILLS

Experienced in invoicing, account receivable and

payable, general ledger, ordering and bank

reconciliation,

Proficient with Microsoft Window 10, Microsoft

Office

Use MS Explore, Google, Bing for internet research

and email correspondence

CERTIFICATIONS

Computer & Information Sclences-Business Option

International Bartenders School

Basic Supervision Training

Customer Service Training

CAREER OBJECTIVE

Detail-oriented professional with 26.5+ years of experience and a proven

knowledge of customer service, back office operations, and executive

support. Aiming to leverage my skills to successfully fill the Supervisor

role at your company.

EXPERIENCE

CORRECTIONAL SERGEANT

Salinas Valley State Prison, Soledad, CA / Sep 2006 - Dec 2021

Supervised the work of Correctional Officers under my assigned watch,

Made roll calls at the beginning and end of the shift for staff

accountability. Made tours to inspect Officers for alertness, compliance

with the assumed post, and check inmates welfare, Conducted OJT for the

Officers who needed extra training with policy and procedure,

expectations, and proper conduct. Answered any documentation from.

inmates such as Inmate Request, 602 Appeals, and work orders.

Maintained daily log, copied important documents to file, and emailed

Daily Activity Report to appropriate supervisors.

CONTROL CASHIER

Monterey Sports Center, City of Monterey, Monterey, CA/ Sep 2001 - Sep

2006

Supervised Front desk staff, provided training to new staff, and re-train

permanent staff as needed. Managed customer data base daily up to

5,000 current existing file, Inputted daily account receivable and made

daily deposit to the bank, Provided excellent customer service to the

guest by meeting their expectation of the programs, Conducted tours of

the facility. Informed the guest the inclusive of the membership,

recreation program, and other related activities without membership.

SERVER/BARTENDER

Lighthouse Lodge and Suites, Pacific Grove, CA / May 1999- Jul 2000

Set-up breakfast buffet, took food orders, provided excellent customer

service, check honor bar inventory in 60 rooms. Verified purchases:

ordered, replaced, and stocked supplies. Made cocktail drinks for up 150

guest during banquet,

GENERAL ACCOUNTING CLERK

Universal Staffing, Carmel, CA/ Nov 1998 - Apr 1999

Established and met priorities deadlines daily; researched billing

questions for up to $0 accounts daily; sorted mails; voucher daily account

payable and posted Account Receivable to transaction journal and printed

receipt to file

‘SERVER/BARTENDER/ ASSISTANT MANAGER

Dennys Restaurant, Monterey, CA /Jan 1993- Jun 1997

Managed and maintained all aspects of restaurant (employees and

customer service); ensured proper sanitation and customer satisfaction;

trained employees; inventoried supplies base on projected sales of the

week; handled basic accounting and general office procedures such as

balancing daily sales and made daily bank deposit.

REFERENCES

References available upon request

Contact this candidate