Customer Service Rehabilitation Specialist
Resume:
Curtis Gladney
Rehabilitation Mobility, Automotive, Customer Service,Paper Machine Operation and
Logistics Guru
Memphis, TN 38127
***********@*****.***
Seeking the best opportunity to perform Mobility Tech services, Customer Service, Automotive, Paper Mill Machine Operator or Logistics skills within a challenging work space and to gain further experience with an opportunity for growth while helping the organization continue to be successful. I have earned the WorkKeys National Career Readiness Certificate at the Platinum level. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Paper Mill Machine Operator (Paper Maker)
Kruger Tissue Group - Memphis, TN
February 2018 to Present
• Set up machines and monitor machine operations
• Conduct hourly quality control checks to ensure proper specifications
• Handle raw materials and intermediate stock
• Perform industrial manufacturing maintenance as needed
• Make adjustments and corrections to machines and production programs as needed
• Watch and read instrumentation gauges and dials
• Maintain workplace housekeeping
• Meet production schedules
Mobility Technician/ Rehabilitation Specialist/ Distribution National Seating and Mobility - Memphis, TN
February 2016 to March 2018
Evaluate immobile clients and prescribe their mobility needs. Manage daily operations in a clinical facility. Maintain sales and profits goals while minimizing losses and capitalizing opportunities. Control shipping and receiving for the branch as well as distribution. Maintain office space via Healthcare regulation guidelines. Customize and assemble mobility Products to fit the needs of the clients we serve. Service Center Manager
Valvoline Instant Oil Change - Memphis, TN
April 2012 to March 2016
*Maintain proper knowledge and certifications fit for performing preventative maintenance on automobiles and other recreational vehicles.
*Exceed the highest points of customer service and satisfy the needs of every client on a daily basis.
*Performed draining and refilling sufficient quantity of oil in crankcase.
*Tested vehicle fluid levels and replaced oil and air filters.
*Tested tire pressure and added air or nitrogen if required.
*Applied specified lubricants on moving parts.
*Documented machinery defects and repair orders, and reported to proper maintenance personnel.
*Proper Knowledge of maintaining Cooling Systems, Transmission and Gear Boxes, Fittings, AC Systems, Fuel Systems, and Vehicle Lubrication
*Properly train and coach employees and enforce work safety policies.
*Control and document service failures and resolve the issue in a sufficient and satisfying manner
*Document and organize paper work and report it to area manager on a monthly basis
*Ensure all employees meet work requirements and have the tools necessary to succeed
*Ensure the smooth operation of the service center Retail Presentation and Logistics Specialist
Target INC - Memphis, TN
November 2008 to February 2012
• Responsible for revision and placement of all store products and fixtures.
• Responsible for major ads, displays, and signage for all store-wide events.
• Demonstrated initiative and built business relationships with customers.
• Maintain the highest pentacles of customer service.
• Maintain proper productivity rates.
• Handled staff of 10 and ensured smooth operation of entire department.
• Worked with support staff to ensure requirements were exceeded.
• Obtained extensive knowledge in clerical and logistics area. Supply Administrative Clerk
United States Marine Corps - Camp Pendleton, CA
July 2003 to June 2008
• Held senior supervision over group of 15 junior personnel.
• Obtained professionalism, confidence, self-motivation and strong persuasive skills.
• Performed administrative, clerical, and supply functions in support of entire unit.
• Studied and revised existing administrative plans and implemented new plans and procedures to strengthen the overall structure.
• Served as main administrator during war time deployments and was responsible for a series of duties and tasks that were all accomplished.
Education
Medical Assisting Diploma in Medical
Concorde Career College - Memphis, TN
2006 to 2008
Skills
• Medical Assisting (3 years)
• Assembly (8 years)
• Warehouse Management (5 years)
• Automotive Servicing and Repair (5 years)
• Repair (5 years)
• Shipping And Receiving (10+ years)
• Security (6 years)
• Military (6 years)
• Training & Development (5 years)
• Customer Service (10+ years)
• Oil Change
• Automotive Repair
• Brake Repair
• Social Work
• Tire Service
• Machining
• Microsoft Word
• Mechanic Experience
• Suspension
Military Service
Branch: Marine Corps
Service Country: United States
Rank: E-4
July 2003 to June 2008
End of Service Term
Certifications and Licenses
National Career Readiness Certificate Platinum Level January 2019 to January 2022
ACT WorkKeys Assessment
Additional Information
Qualifications: Possess 10+ years of professional experience as a customer service specialist as well as 6 years as an Automotive and Assembly Technician. I have excellent written and verbal communication skills, highly organized and able to complete multiple tasks at once. I am hard working and able to comprehend and learn new skills quickly.
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