Customer Service Representative
Resume:
Shaquana Blakney
Bishopville, SC *****
***************@*****.***
Customer service representative with 3 years of experience in telephone and face-to-face customer service. Knowledge with handling customer complaints and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role. Authorized to work in the US for any employer
Work Experience
Guide
Assurance IQ
February 2020 to March 2022
• Responsible for ensuring customers get the insurance coverage they need, with a first-class experience.
• Build a unique relationship with each shopper, pre-qualifying and finding them the perfect agent to ensure they're happy with their coverage
• Providing individualized customer service of high-standard professional level
• Validate information.
• Active listening skills
• Taking inbound/outbound calls
• Disposition calls
• Work from home call center
• Follow sales scripts and probe to better target the needs and interests of clients
• IVR
• Typing
• Data entry
Cashier/Server
Huddle House - Bishopville, SC
January 2019 to January 2020
• Welcomed guest with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Checked on guest to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Operated cash register, collected payments and provided accurate change.
• Operated POS terminals to input orders, split bills and calculate totals.
• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Cashier/Server
HUDDLE HOUSE - Hartsville, SC
June 2018 to January 2019
• Welcomed guest with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Checked on guest to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Operated cash register, collected payments and provided accurate change.
• Operated POS terminals to input orders, split bills and calculate totals.
• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Education
High school diploma
Hartsville High School - Hartsville, SC
June 2018
Skills
• POS system operations
• Inbound and outbound calling
• Call center
• Sales
• Customer service
• Quality assurance
• Communication
• Serving Experience
• CRM Software
• Inside Sales
• Upselling
• Handling payments
• IVR
• Customer support
Assessments
Scheduling — Highly Proficient
February 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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