Shaquana Blakney

Bishopville, SC *****

adq4wn@r.postjobfree.com

+1-803-***-****

Customer service representative with 3 years of experience in telephone and face-to-face customer service. Knowledge with handling customer complaints and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role. Authorized to work in the US for any employer

Work Experience

Guide

Assurance IQ

February 2020 to March 2022

• Responsible for ensuring customers get the insurance coverage they need, with a first-class experience.

• Build a unique relationship with each shopper, pre-qualifying and finding them the perfect agent to ensure they're happy with their coverage

• Providing individualized customer service of high-standard professional level

• Validate information.

• Active listening skills

• Taking inbound/outbound calls

• Disposition calls

• Work from home call center

• Follow sales scripts and probe to better target the needs and interests of clients

• IVR

• Typing

• Data entry

Cashier/Server

Huddle House - Bishopville, SC

January 2019 to January 2020

• Welcomed guest with personable attitude and smile, offering to bring beverage orders while reviewing menu options.

• Checked on guest to verify satisfaction with meals and suggested additional items to increase restaurant sales.

• Operated cash register, collected payments and provided accurate change.

• Operated POS terminals to input orders, split bills and calculate totals.

• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.

Cashier/Server

HUDDLE HOUSE - Hartsville, SC

June 2018 to January 2019

• Welcomed guest with personable attitude and smile, offering to bring beverage orders while reviewing menu options.

• Checked on guest to verify satisfaction with meals and suggested additional items to increase restaurant sales.

• Operated cash register, collected payments and provided accurate change.

• Operated POS terminals to input orders, split bills and calculate totals.

• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.

Education

High school diploma

Hartsville High School - Hartsville, SC

June 2018

Skills

• POS system operations

• Inbound and outbound calling

• Call center

• Sales

• Customer service

• Quality assurance

• Communication

• Serving Experience

• CRM Software

• Inside Sales

• Upselling

• Handling payments

• IVR

• Customer support

Assessments

Scheduling — Highly Proficient

February 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate