Manager Assistant Customer Service

Veronica Naylor

Clearance: ACTIVE Secret Security Clearance (exp. 2029)

Associate Degree (AA) Criminal Justice

Associate Degree (AA) Marketing Management

229-***-**** Albany, Georgia

**************@*****.***

COVER PAGE

If your senior leadership team could benefit from vision-driven, goal-focused and flexibility in administrative and organizational duties, look no further than the enclosed resume. After reading your requirements for a Manager Assistant or Management and Program Analyst, I am certain of my ability to excel in this capacity.

Throughout my career, I have established a reputation as a transformational leader who is driven by challenge, change, and commitment to furthering standards of excellence. My expertise encompasses all aspects of strategic planning and administration in assisting managers to Management and Program Analyst. This includes organizing, collecting, analyzing data that supports costs, manpower and execution in maximizing revenues to harnessing team strengths to improve companywide performance. I am dedicated, focused and ready to work. I look forward to bringing these strengths and more to your team.

Please consider the following highlights of my qualifications:

My career showcases a history of success in leadership skills and effective teamwork.

Creating, owning, and managing strategy and associated tasks to achieve enterprise efficiencies and goals. Oversee and manage inventory, manpower and entrepreneurship

I am dedicated to employing a hands-on approach to strategizing short- and long-term plans that align with the core mission and objectives for the operation.

I am focused on continuously improving operations, maximizing capabilities, controlling costs, and developing workforces of engaged and proficient leadership profiles.

Willing to relocate CONUS/OCONUS and travel as required.

I look forward to meeting with you and learning more about your goals for this position. Until then, thank you for consideration.

Sincerely,

Veronica Naylor

Veronica Naylor

Clearance: ACTIVE Secret Security Clearance (exp. 2029)

Associate Degree (AA) Criminal Justice

Associate Degree (AA) Marketing Management

229-***-**** Albany, Georgia

**************@*****.***

Availability:

Job Type: Permanent

Work Schedule: Full-Time

Desired locations:

United States - GA – Albany, Columbus, Warner Robins, Alabama, Fla, South Carolina, Ohio

Work Experience: Present – 02/2019

Management & Program Assistant Position: GS-7

2D Force Storage Battalion, USMC Hours per week: 40

814 Radford Blvd Albany, GA 31704

Management Assistant (GS-0344-07)

Served as the Point of Contact (POC) for Administrative and Programs Operations for Human Resource, Management Systems and Manpower to include the Defense Civilian Personnel Data System, DCPDS, Workforce Requirements Integration Tool (WRRIT) to provide the command with an automated Table of Organization providing access view of essential information including the billet structure, vacancies, new billets and The Total Workforce Management Service (TWMS) which gathers information regarding the total workforce including civilians, military and contractors. Programs of Records to include Required Trainings and Available Trainings.

Conducts in-depth analyses of group or organizational T/O data AND requirements to predict impacts and problem areas and makes recommendations for resolution.

Served as the 2D Marine Force Storage Battalion’s Legal Administrative Assistant providing Legal support for Marines assigned to 2D FSB and Marine Force Storage Command. My duties included Preliminary Inquiries and Command Investigations. During the Command IG Inspection, I received a commendable rating for excellence.

Manager in monitor administrative programs in order to meet goals and objectives. Recommends on internal movements of personnel and processes for external factors such as OPM (Office of Personnel Management) investigation requirements, overall staffing, and seasonal work volume. Conducts briefings and prepares comprehensive reports to keep managers advised of programs.

Scheduled Hiring Order Training and provided guidance for supervisors and management for Hiring process to include strict confidentiality and conflict of interest during hiring process.

Charged the panels, set up interviewing schedules and compiled data supporting appointees for recruitments

POC Hiring Process by re-writing and updating Position Description’s, Requirements for KSAOs, Interviewing Questions, Summary Score Sheets for Recruitments, Prepared First Endorsement Letters, Selecting Official Letters, Reviewing Official Letters, and Advisory Selection Letters.

I organize, collect, analyze, compile and present information including sensitive data related to the current and future program/project workload. The Organization has multiple functions that require periodic changes in the hiring process.

Provide guidance and advice to all level of management on all human resource, personnel and manpower issues

POC for vacancies in developing reorganization and position restructuring for a more efficient organization

Established all Command Personnel Files, created and updated the SF50

Utilized Defense Civilian Personnel Data System to process, coordinate, change, updates and track all request for personnel actions to include Positions Description Ink Changes, RPCs, RPAs for Recruitments, Retirements, and Resignations. I recently completed a record 12 priority hiring recruitments/announcements in a window of 30 days.

Point of Contact for all hiring Contractors / On Boarding Process vetting, fingerprinting and follow-up.

Assist with recruits, collect and organize staffing logistics according to Hiring Order, Scheduling hiring panels, interviews and staffing updates, maintaining trail for the Table of Organization.

Adhere to organization development, committee facilitation, company-employee communication and compensation and benefits administration.

Administer HR practices and objectives that provides high performance and morale ensuring employees are in the loop for awards, recognition, employee safety, welfare, wellness education, plans and benefits.

I served as 2D FSD and MFSC Incentive Awards Program Coordinator, and the Performance Management Program Manager. I was the Coordination of the MFSC performance appraisal review system (PARS) program.

I serve as the Trusted Associate Sponsorship System (TASS) providing access process of obtaining a CAC. Administer security tracking system clears/ deny ID cards for contracts federal employment.

Handles confidential and sensitive information to include investigations obtaining data supporting allegations and follow through for employment.

Manage personnel files updating for emergency contacts and administrative changes.

Manage/maintain hiring status for 2dFSB mapping inside/ outside battalion candidates.

Worked special hiring project - M20G, Planned special occasion events – Command ceremony, Event Coordinator Planner, and various other organizational projects.

Served as the BN Office Manager for inventory office supplies and materials.

I hold a Travel Card and Secret Security Clearance.

Work Experience: 06/2017 – 2/2019

PAE Hours per week: 40

814 Radford Blvd

Albany, GA 31704 United States,

Production Control Clerk/ Supply Technician

Duties, Accomplishments and Related Skills:

Provide logistics services to includes:

Inventory control/management, Data Validation and Input, Stock Issuance, Maintenance Operations, Property/Asset Accountability, and Material Receipt. Manage and execute inventory management functions that contribute to the overall readiness posture of the U.S. Marine Corps. Conduct out-of-cycle and annual schedule inventories following policies and procedures as mandated by the Marine Corps. Performs technical supply management work (e.g., inventory management, storage management, cataloging, and property utilization) related to supply and warehousing activities. This work may require consideration of program requirements together with specific variations in or from standardized guidelines. Develops and maintain an effective quality control program to ensure services are performed in accordance with this PWS. Develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. Provides and maintain an inspection system acceptable to the Government. Completes records of all inspections performed by the Inspectors shall be maintained and made available to the Government on demand after completion of the performance. Have a vast working knowledge of the governing supply systems, programs, policies, nomenclature, work methods, manuals, or other established guidelines an understanding of the needs of the organization; and analytical ability to define or recognize the dimension of the problems involved, to collect the necessary data to establish the facts, and take or recommend action based upon application or interpretation of established guidelines. Performs causative research to resolve critical inventory discrepancies. Perform extensive research on inventory discrepancies and imbalances identified through warehouse denials, customer complaints/inquiries, physical inventory counts, location surveys, and special inspections. Determine the causes of discrepancies and makes or coordinates appropriate adjustments to correct inventory records and documents. Processes Supply Discrepancy Reports (SDRs), through research and resolution.

Distribute stock among production workers, and maintain records of material issued.

Validate allowances and on hand quantity to meet production.

Review, Evaluate, and Validate customer requirement to ensure 100% customer service.

Inspect and inventory issued supplies with quality control to ensure compliance and accountability of material to specifications.

Requisition parts and material with material management.

Stores material and parts with identifying information utilizing storage bins, and shelves.

Inspect, inventory, and store government furnished materials.

Superior physical stamina for repeated strenuous floor tasks. Strong written and oral communication skills.

Assemble items into groups based on information shown on the receiving vouchers and segregated materials according to such factor as condition, type of transaction, property class, and routes along appropriate processing lines.

Process material for inspection according to establish procedures.

Route items not requiring inspection to proper storage location, the designated organization, shipping or packing activities for reshipping.

Count type and quantity of items during inventory, maintain tally listings during count.

Recount and research other storage locations in determining the basis for overage, shortage or misplaced items.

Pack kits according to the inventory receipt to be issued for integration efforts.

Exceptional customer service skills

Receive, examine, verify, and identify complex categories of materials and equipment.

Recommend ways to resolve material support and lingering issues.

Inspect and identify items received for adherence to terms of contracts, purchase orders, government specifications, and assigns correct receiving classification.

Conducts comprehensive searches of documents and uses precision measuring tools to perform product acceptance and rejection inspection.

Inspect on-hand property for proper storage, deterioration, and damage.

Conduct physical inventories for a broad range of items and perform research to resolve discrepancies.

Review accuracy of location audit and record changes, post receipt documents, analyzes computer rejects and tack action to correct errors found through the causative research program.

Ensure all items are labeled and accounted for.

Verify incoming articles to ensure receipt of items on requisition or invoice.

Examines stock to verify conformance to specifications, stores articles in bins, on floor or on shelves, according to identifying information.

Fill orders or issues supplies from stock, prepares periodic, special or perpetual inventory of stock, and requisitions articles to fill incoming orders.

Compile reports on use of stock handling equipment, adjustments of inventory counts, stock records, spoilage, damage to stock, location changes, and refusal of shipments,

Value 1 Transportation 06/2014 - 06/2017

1810 Dorchester Drive Hours per week: 40

Albany, GA 31721 United States

Owner/ Volunteer Driver

Duties, Accomplishments and Related Skills:

Processed work orders and prioritized jobs.

Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance.

Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.

Assisted in implementation of operations, maintenance and capital programs.

Counted and verified orders picked to ensure accuracy.

Ensured customer satisfaction by providing highest quality of transportation ensuring all patients were on time and returned home safe and in a timely manner.

Planned, organized and managed the work of subordinate staff to ensure work was accomplished in a manner consistent with organizational requirements.

Served as contact persons for all workers within assigned territories. Formulated and implemented policies, procedures, goals, and objectives.

Examined all documents for accuracy, adequacy of documentation, compliance with regulations for goods and services provided to or by the State.

Managed payroll system and analyzed problems to identify significant factors, gathering pertinent data resolving all issues.

Monitored spending to ensure that expenses are consistent with approved budgets.

Analyzed expenditures and other financial information in order to develop plans, policies, and budgets for increasing profits and improving services.

Monthly inspections completed to ensure all vehicles were ready and available at all times.

Promoted safe work activities by conducting safety audits, attended company safety meetings, and meeting with individual staff members.

Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.

Monitored operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.

Positive Image Learning Center 06/2012 - 06/2014

905 W Highland Ave Hours per week: 40

Albany, GA 31701 United States

Owner/Director

Duties, Accomplishments and Related Skills:

Owner and Operator of Childcare Center. (12 Employees)

Excellent knowledge of business management principles and practices.

Managed operations of a 300-square-foot childcare center licensed for 75 children.

Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.

Built stable, consistent and positive environment for 75 children.

Trained 12 of Positive Image Learning Center's employees.

Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in.

Established budgets and set fees for programs.

Started up and maintained childcare center qualifying within 6 month with Bright FromThe Start.

Developed educational programs and set educational standards.

Supervised teachers, childcare worker, hired, and trained new staff members.

Provided training and professional development opportunities for staff.

Established policies and communicated them to staff and parents.

Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.

Offered detailed daily reports that outlined each child's activities.

Created and implemented a developmentally appropriate curriculum.

Upheld all CPR and Georgia regulated certifications.

Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.

Identified early signs of emotional and developmental problems in children and brought them to the parents' attention

Sustained ideal staff-to-student ratio in center licensed for 75 children aged 2 to 12.

Supported children's emotional and social development by adapting communication tactics for differing client needs.

Billed and managed 50 client accounts.

Planned weekly menus for 75 children following nutritional and allergen guidelines.

Ensured facilities were maintained and cleaned according to state regulations.

L&S Services 06/2013 - 06/2014

Sands Hill Hours per week: 40

Fort Benning, GA 31905 United States

Dining Facility Manager

Duties, Accomplishments and Related Skills:

Dining Facility Manager providing food operations and work procedures, supervising 30 employees per shift, working hands on as needed.

Inspected dining facility, food preparation/storage areas, and personnel.

Identified, documented and analyzed systems requirements ensuring 100% customer satisfaction.

Determined subsistence requirements.

Requested, received, and maintained accounts for subsistence items.

Applied food service accounting procedures.

Prepared production schedules and made productive changes as needed.

Worked daily with the Government Food Service Advisor ensuring accurate accountability, ordering, receiving, storing and issuing of all food substances in support of the DFAC operations.

Managed and planned all food preparation based off provided 28 menu ensuring all meals were prepared safely, healthy and nutritionally.

Managed daily operation of the Army Food Management Information System (AFM1S) ensuring all 13 functions of AFMIS were accomplished error free: Recipes, master/field menus, vendors, meal productions, POS sub menu, headcount/cash collection, orders inventory management, issues/transfers/turn-ins, system management, customer/account maintenance, customer operations, and equipment replacement.

Ensured all DFAC personnel were properly trained in: duty positions, personnel health, hygiene and sanitation per TB Med 530, HAZCOM per Title 29, Code of Federal Regulation Part 1910.1200, Hazard Communication, emergency situations, Quality Control Plan, Installation policies and procedures and all requirements of the PWS.

Approved Clearance.

Procter and Gamble

512 Liberty Expy, Albany

Albany, GA 31705 United States

06/1989 - 06/2010

Hours per week: 40

Human Resources Technician/Quality Assurance

Duties, Accomplishments and Related Skills:

As Human Resource leader, all training were implemented, SAFETY FIRST. A Good Quality Product and flow to the work as a team was priority.

Initiated statistical analysis projects that resulted in sound recommendations adopted by the entire department.

Fostered a teamwork environment conducive to positive dialog across the organization.

Performed various functions on a personal computer, i.e. various types of software such as Word, Excel, Access, PowerPoint, etc.,

Used various types of word processing software to create, revise, move, edit, retrieve, and copy various correspondence, documents, and maintained files.

Used database spreadsheet software to enter, revise, extract, sort or calculate data for various types of reports; used graphic software to provide briefing charts.

Designed electronic file systems and maintained electronic and paper files using access.

Created and maintained spreadsheets using Excel functions and calculations to develop reports and lists.

Maintained an up-to-date department organizational chart. Facilitated working relationships with co-tenants and building management.

Managed daily office operations and maintenance of equipment.

Properly routed agreements, contracts and invoices through the signature process.

Created weekly and monthly reports and presentations. Posted open positions on company and social media websites.

Created PowerPoint presentations used for business development.

Facilitated working relationships with co-tenants and building management.

Served as central point of contact for all outside vendors needing to gain access to the building.

HR Policies and Procedures. Staff Recruitment and Retention. Performance Management. Work & Development Plans. Training & Development. Employment Law.

Managed numerous projects within budgetary restrictions.

Quality Assurance/ Inventory Specialist

Reduced production costs by implementing automated test practices and improving manufacturing practices for product revisions and upgrades, resulting in fewer product recalls

Trained teams

Streamlined shipping protocols, significantly reducing shipping costs

Successfully implemented OSHAS 18001 standards and ISO 14001certification as part of the Quality Assurance team.

Collected and analyzed data to detect extravagance, fraud, or non-compliance with laws, regulations, and management policies.

Prepared detailed reports on audit findings.

Investigated and identified high risk practices, performed random audits, recovered overpayments, conducted payouts of underpayments, and referred suspected fraud for investigation by state officials.

Improved team productivity 60%, increasing audits to 8 per agent per month (from a prior standard of 5)

Developed a quality assurance process which resulted in a 25% reduction in high impact errors during the first three months of implementation

Kept QA team up to date on any changes to processes on a need to know basis.

Ensured quality improvements were continuously evaluated so that tools and techniques could be modified or upgraded to make sure all data being delivered was 100% accurate and complete.

Ensured quality check was conducted every 15 minutes ensuring all standards and specifications were met.

Confirmed that plant audit procedures were properly carried out and assigned work schedules were maintained.

Monitored operations to prevent the production of defects, verifying adherence to quality plans and requirements, analyzing and investigating adverse quality trends or conditions, and initiating corrective action.

Ensured the quality of products acquired and used by the Department.

I have analytical ability combined with knowledge and application of quality assurance principles and techniques, knowledge of pertinent product characteristics, and the associated manufacturing processes and techniques.

Conducted and evaluated various product tests and tests related to ingredients and packaging.

Resolved major quality problems as the occurred.

Evaluated and took corrective action when necessary with regard to product date coding and trade age management at all levels of product movement.

Trained all plant personnel and recommended quality control testing, equipment sanitation and general sanitation and housekeeping practices.

Identified, documented and analyzed supply systems to avoid waste and promoted material productivity by month to month data supporting usage and waste materials.

Analyzed reports from past and present experiences that anticipated problems but work and developed plans to pin pointing material deficiencies and productivity.

SEASONED HANDS BBQ & CATERING LLC

CO/OWNER

2019- PRESENT

Manage events by catering Invoiced Menu with assorted entrees and sides.

Contract duties for assistance by planning and budgeting.

Inventory and Planning is key to a productive event.

Weddings, Family Reunions, Family Day, Graduations, Baby Showers, Retirements, Celebrations and Repass

Education:

South Ga. Technical College Americus, GA United States

Major: Criminal Justice

Associate Degree 6/2021 (60 Credited Hours)

Major: Supervisory Management Specialist

Technical Certificate of Credit 07/2019 (12 Credited Hours)

Major: Marketing Management

Associate Degree 8/2020 (60 Credited Hours)

Albany Technical College Albany, GA United States

Technical or Occupational Certificate 05/2017

Certificate: Microsoft Excel (8 Hours)

Albany Technical College Albany, GA United States

Technical or Occupational Certificate 04/2017

Major: Forklift Class 1, 4, 5, 6 Albany Technical College 2017 (8 Hrs.)

Albany Technical College Albany, GA United States

Technical or Occupational Certificate 05/2012

Major: Diploma in Early Childhood Education (40 Credited Hours)

Albany Technical College Albany, GA United States

Technical or Occupational Certificate 05/1986

Major: Culinary Arts

Sumter County Comprehensive High School Americus, GA United States

High School or equivalent 05/1984

Job Related Training:

Legal Admin Training (40 hours) 2021

Yellow Belt Training (40 hours) 2020

Hazardous Materials Certified (24 Hours)

Train the Trainer (40 Hours)

Freedom from Sexual Harassment Training (8 Hours), 2014

Microsoft Office, Spreadsheets, Power Point, Microsoft Access, QuickBooks,

Web and Social Skills (40 Hours) 2012

First Aid/CPR (3 Hours), 05/2017-05/2019

Analytical Troubleshooting Systems (40 Hours), 2000

5's System (40 Hours), 2002

Additional Information:

Certification/ Awards:

16 Hours Individual Time off Award 2019

32 HOURS INDIVIDUAL TIME OFF AWARD 7/2021

Serosae Certification Exam No. 4958

Certification Number 116*****-**/08/2014 - 10/08/2019

Contact this candidate