Customer Service Social Media

Teresa Peng

Manalapan, NJ 732-***-**** Email: ***********@*****.***

LinkedIn: @teresapeng

Education

Rowan University, Glassboro, NJ - B.S. in Marketing, Minor in Psychology September 2018 - May 2022

GPA: 3.339

Dean’s List Fall 2020, Spring 2021

Experience

Multimedia Solutions, Edgewater, NJ

Digital Marketing Intern January 2022 - April 2022

● Learned how to use a CMS software application

● Acquired knowledge on how to optimize content on a website

● Learned how to schedule social media posts through HootSuite

● Developed social captions for clients

● Researched information for clients

Lotus Garden, Plainsboro, NJ

Hostess September 2020 - PRESENT

● Redesigned menu for Holidays

● Communicated and understood customer needs

● Booked reservations for various party sizes

● Handled cash and credit card transactions

Co-Cool Smoothie and Bubble Tea, Freehold, NJ

Barista August 2016 - March 2020

● Maintained cleanliness in the work environment

● Took on new responsibilities with little to no supervision

● Multitasked during peak business hours

● Gained customer service skills

Skills

Data Collection SPSS, Qualtrics Survey

Microsoft O ces Excel, Powerpoint, Word

Google Applications Doc, Sheets, Forms, Slides

Social Media Instagram, Facebook, Twitter, TikTok, Youtube, Snapchat, LinkedIn Software Application Content Management System

Graphic Design Canva

HootSuite

Certifications

Hubspot Academy Inbound Marketing Certification; Email Marketing Certification Google Analytics for Beginners Certification

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