Csr Customer Service

ELIAS, JUSRIN D .

T* Unit ****B Misamis St, Bago Bantay, Quezon City,

Metro Manila, Philippines

Contact # : 096********

Email : *****************@******.***

: *************@*****.***

Qualifications Skills :

- Fluent in Bahasa Malay and English

- Sales & Customer Service Oriented

- A positive, can do attitude and high level of initiative and flexibility.

- Ablity to perform well under pressure and multi-task

- Intermediate knowledge of excel,Words, Powerpoint.

- Excellent time management and ability to meet established deadlines.

- Ability to maintain focus and perspective at all times.

- Organize and be able to deal with multiple workloads. Work Experience

Customer Sales Agent Club Marriott Le Meridien - Kota Kinabalu

(August 2018 - December 2018)

- Meet customers in a sales environment to drive product sales and knowledge.

- Demonstrate advanced product knowledge.

- Make sales appointments with the clients.

- Team up with other employees to make sure that product is available on stores.

- Generate new leads by meeting with customers.

- Follow up with clients to make sure that they are satisfied with the product or services.

- Meet with retail associates to help them effectively sell products.

- Find new target markets and penetrate them to drive sales.

- Discover how to market products to the new users.

- Understand how to make products appeal to consumers based on the environment and current trends.

- Use social media to push products to a given target market.

- Work with the marketing department to develop new sales strategies.

- Train other sales consultants on how to make a sale to potential consumers.

- Look for new ways to make products more attractive to customers. Work Experience

Student Support(Malay Speaking)

MicroSourcingPhilippines Inc. - Quezon City

May 2019 - October 2019

- Provide professional and timely response to student queries, including administrative enquiries,student complaints,course variation including cancellation, transfer and extensions requests.

- Implementations of initiatives to re-engage inactive learners.

- Maintain accurate student records.

- Implement specific support strategies including re-engagement of learners.

- Provide other administrative support as required.

- Ensure first call resolution through problems solving and effective call handling

-Appropriately escalate student's dissatisfaction with the managerial team. Global Payments CSR Asia Pacific - Vertis North

November 2019 Up to date

- Expertly handle accounts, payments and refunds.

- Ensure to meet and provide resolution of the merchant's concern

- Build client rapport, developing relationships with the owners and companies.

- Reviewing the payments concerned in terms of their account queries.

- Navigating tools and checking the deposit of the client.

- Assisted and walkthrough on clients accounts.

Educational Background

Diploma in Marketing May 2016 – January 2019

Almacrest International College

Kota Kinabalu, Malaysia

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