Nursing Assistant / Call Center/ patient insurance liasion

ASHLEY REIDY

Dudley, MA · 774-***-****

*****.******@*****.***

EDUCATION AND CERTIFICATIONS

JANUARY 2011

ASSOCIATES DEGREE IN MEDICAL ASSISTING, SALTER COLLEGE APRIL 2009

NURSE’S AID PROGRAM, AMERICAN RED CROSS

Certified Nursing Assistant, LIC# CNA 16001

SKILLS

ADLS Healthcare Software Safety & Monitoring Medical Terminology HIPAA Compliance & Regulation Microsoft 365

A personable, high-energy nursing professional with 12+ years of experience in various medical settings. An ambitious individual who has a demonstrated the ability to address patients’ needs in a timely manner. Proven success in assisting patients and families from various backgrounds. Eager to work in a fast-paced environment to achieve the highest level of patient satisfaction. PROFESSIONAL EXPERIENCE

FEBRUARY 2022 – MAY 2022

REMOTE

PATIENT INSURANCE EDUCATION LIAISON, AMERICAN RENAL ASSOCIATES

Maintain financial assistance program as it relates to patients’ grant payments and eligibility and assist, track, and maintain patients with submission of application, all applicable authorization and consent forms, and grant request by utilizing the American Kidney Fund’s grant management system. Adhere to American Kidney Fund code of conduct and Health Insurance Premium Program guidelines

Track and maintain emails and phone calls with patients and clinic staff and ensure all documents are filed accordingly and in an organized fashion

2016 – 2022

PATIENT CARE ASSISTANT II, UMASS MEMORIAL HEALTHCARE

Assist patients with daily living activities, including personal hygiene, ambulating, meals and nourishment. Provide clear and timely communication to the RN regarding observations and changes seen in patients

Serve as unit receptionist by assisting with directing patients and visitors as well as answering the telephone and intercom as needed

2016 – 2021

ANSWERING SERVICE OPERATOR, AATM SPEEDY CALL CENTER

Handle incoming and outbound calls for up to 1000+ clients of varying industries. Dispatch all calls in accordance to their sense of urgency and client instructions

Maintain confidentiality for all clients and update daily locate/on call personnel for clients 2014 – 2016

CERTIFIED NURSING ASSISTANT, BROOKSIDE REHABILITATION & NURSING CENTER/SOUTHBRIDGE REHABILITATION HEALTHCARE CENTER

Provide patient comfort by utilizing resources and materials, transporting patients, and answering patients' call lights and requests

Report observations of the patient and changes or concerns to nursing supervisor and document actions by completing forms, reports, logs, and records

Monitor intake/output and assist residents with ADLS, and toileting support

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