Social Media Customer Service

Machera Clark

**** ********* ** • Belmont, NC ***12 • *************@*****.*** • 704-***-****

Education

Appalachian State University Boone, NC

Marketing Expected: 2025

Highland School of Technology. Gastonia, NC

May 2021

Highland School of Technology is a technical magnet school located in Gastonia and ranked 8th in the state of North Carolina. My concentration pathway was Medical Science

● 1120 SAT score

● 23 ACT score

● 3.5 GPA

Experience

Texas Roadhouse / Hostess Gastonia, NC

2020-2021

During my time at Texas Roadhouse I developed skills in customer service; I went above and beyond to ensure each guest was satisfied by coordinating with waitstaff, kitchen, and managers, to ensure each guest was satisfied. I Warmly greeted and escorted guests to their assigned tables seating 300-500 people per shift. I swiftly and gently addressed any customer complaints or concerns. As well as coordinated 50-100 reservations or administrative duties per shift through phone, email, and yelp platforms in addition to upselling daily specials.

Social Media Manager Freelancer 2021-2022

Throughout my first year of college I completed online courses and certifications which allowed me to educate myself on social media for businesses and promotion. Through social media and reaching out to businesses in my area I have provided services as a Social Media Manager in my area.

Organizations

Track and Field

North Carolina

Appalachian State University Division 1 Athlete 2021– 2022

● Ran track for a total of 5 years and finished 2 seasons with at least 1 state championship metal

● Was voted Athlete of The Year for an AAU team in high school

● Was part of the conference travel group my first year as a college athlete in the Sun Belt Conference

● Trained 20 hours a week as a division 1 athlete

Black Student Association

Appalachian State 2021-2022

● Shared ideas and visions

● Promoted club and informed others

Skills & Interests

Technical:

● Microsoft Expert Certified

● Facebook Meta Digital Marketing

● Google Fundamental of Digital Marketing

● Social Media Marketing

● Content Marketing

● Customer Relationship Management

Interests:

● Running, track and field

● Babysitting

● Volunteer work and daycares and schools

Contact this candidate