Dawn Anderson

***** ******** ****, ***********, ********** 92394

Cell: 442-***-**** / Email: adq4u5@r.postjobfree.com

I am a natural leader with great communication and listening skills. I am self-motivated, and independent with a strong commitment and enthusiasm to getting the job done correctly. I developed a reputation of being enthusiastic, energetic, creative, passionate, and a valued team leader who enjoys motivating people to action with strong internal & external customer service. I also strive to maintain an exemplary record of dedication and dependability reinforced by consistent performance reviews and multiple honors and mentions, all while adhering to proper VA policy and procedures. I am confident that your facility and myself will greatly benefit with me as a future hire.

•WORK EXPERIENCE:

* Loma Linda VA Healthcare System-10/2013-present / Advanced Medical Support Assistant (Community Care Coordinator) 40+per week

•Customer Service.

• Specializing in Mental Health consults in the Community.

• Assisting Veterans with accessing placement for alternate care in the Community.

• Strong organizational skills to care for several patients at once.

• Superb Communication skills

• Excellent at problem solving, dedicated to finding the best solution.

• Responsible for scheduling Veteran’s appointments

• Coordinating Veterans pick up and drop off times from hospitals, treatment centers, home.

• Communicating with Providers about Veterans treatment plan.

• Communicating between staff, patients and family.

• Communicate with other healthcare officials to accurately update documents.

• Educating the Veteran about resources and options for managing health.

• Maintaining patient confidentiality and quality care.

• Monitoring process, following up for new appointments, treatments, labs, test.

• Prepares data analysis reports for Pending/Active/Scheduled Consults.

• Providing leadership to the site-based nursing, social workers, doctors, and pharmacist.

• Verifying Rxs and adding Physicians to fill prescriptions.

• Utilizing multiple systems to verify Providers are up to date with Licensing such as Office of Diversion Control, NPI Registry, and Exclusionary OIG.

• Making phone calls, sending emails communicating in portals to all medical staff and specialist, answering multiple phone lines.

• Utilizing multiple applications such as CPRS, VISTA, HSRM (Health Share Referral Manager) PPMS (Provider Profile Management System).

• Access to Veterans insurance Portal TriWest/directly able to communicate with specialist.

* Loma Linda VA Healthcare System – 10/2013 – present / Advanced Medical Support Assistant (inpatient) 40+ per week

•Ability to train and lead new employees in all areas of the hospital wards including (All ICU’s/ 1se/3se/4nw/4sw)

•Prepares data analysis reports (Patient movement list/inpatient reports for daily workloads.

•Collect Truth-point data from surveying patients while admitted to VA Loma Linda hospital.

•Schedule post hospital discharge appointments for all patients as needed.

•Verify and Release patient orders in timely manner.

•Verify and execute patient movements, ability to Admit patients.

•Ability to execute all orders, Admit/Discharge/Transfer, Provider Change, and Switch Beds.

• Update patient demographics

•Update patient charts, provide Admission packet for new patients, opt in/out forms, (Physician’s forms, Labels, DNR band, Allergy band, Reprint Labels

•Communicate effectively and professionally with staff, Nurses, Doctors, Pharmacist, Social Workers, service.

• Discharge Planners and all customers.

• Identify customer’s concerns, perform the required tasks to resolve issues accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

• Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

• Operate computerized programs and databases enter, modify and retrieve sensitive information into or from electronic medical records, scheduling systems and reports.

•Train all employees on inpatient wards (SICU/MICU/CCU/3SE/4NW/1SE), Ability to cover multiple inpatient wards

• Complete personal action request to determine appropriate nature of action, regulatory authority remarks.

• Report to One Legacy on patients passing (death)

• Make appointments for patient’s follow-ups

* Loma Linda VA Healthcare System- Retail Store (VCS) 09/2010- 10/2013 Cashier/Stock Clerk 40+ per week

•Learning to communicate effectively and professionally with employees of all levels.

•Ensuring customer is satisfied with purchases

•Ability to organize and stock shelves

•Ability to handle large amounts of cash flow, canteen books

•Ability to redesign store so it is pleasing to the eye of customers

•Sell products by taking the time to learn about merchandise.

•Ability to audit store items

•work as a team player and discuss different options to create a better work environment.

•Customer Service.

* Loma Linda VA Healthcare System- Human Resources Receptionist (Temporary Position) 11/2010- 06/2012 40+ per week

•Fax, Copy, Scan (Emailing), Filing, Microsoft word, Excel, Spread Sheets, Data Entries,

• Live scans (fingerprints), PIV (Personal Security) Portal, taking pictures, Customer Service, Travel to Universities to help Residents prepare for live scans, background investigations etc.

•Database software; Google; Linked; Microsoft Access, VISTA for employees & staff, CPRS

•Doc Manager, Microsoft Outlook, reports and uses graphic software to provide graphs and charts for reports and presentations.

• Familiar with the different forms such as the 306-federal declaration,

•SF15 10-point preference for veterans, I am familiar with transfer employees and the self-service of service

•Continuation forms, I have access to Encrypted Emails (send/receive)

• Complete personnel action requests to determine appropriate nature of action, regulatory authority remarks.

•Assist applicant’s questions regarding vacancy status and work studies placement, schedule, time cards, etc.

•File records and check documents of completeness and accuracy and perform clerical tasks with clear

•instructions

• Provide general information regarding job vacancy announcements; distribute federal benefits literature and Brochures, VA Guidelines, directives, office policies, medical center memorandums

• Provide information to candidates regarding vacancy information, how to apply for positions and give

•Instructions on Delegated Examining Unit processes

•Provide information to candidates regarding applying for various positions, assist candidates in searching for

•positions on the internet/intranet, verifying appropriate information

• Post vacancy announcements in various areas in the Medical Center.

•Assist employees in obtaining information or copies of necessary documents, and other duties as assigned

•Fingerprinting for volunteers, employees, contractors and pre-employment using the live scan system

•Initiate backgrounds using E-QIP

•Keep track all the fingerprint results as well as the background investigations

•Communicate with HR personnel to assist with clearing applicants for employment

•Consult with Personal Identification Verification (PIV) coordinator for unusual assignments and/or priorities

•Create logs for tracking of request for Personal Security Badges, clearances, and background checks

•Knowledge of interpreting results of security processes based on experience and observations in accordance

•with federal regulations and guidelines

•Take picture identification cards (PIV) for the Loma Linda VA medical center/Sponsor for badges in certain units

•Call in for background and fingerprint dates and entering them into an excel database

•Resolve issues that may arise with personnel security clearances

•Work on CARDS project with merit promotion announcements within the last 18 months

•Trained on USA Staffing to help employees and veterans maneuver on the website

• Look through USA Staffing site to help veterans and other candidates through the employment process

•Ability to help with Veterans Preference and make sure that the correct paperwork is submitted

•Knowledge in Title 38, Title 38 Hybrid, and Title 5 occupations, career and career conditional competitive

•service appointments, temporary appointments, term appointments, and excepted appointments with and

•without time limitations

•Answer questions on leave and earning statements and handing out FMLA form WH-380-E and WH-380-F

•Assist on advanced leave forms to fill out (Advanced leave request letter, leave transfer forms, OPM form 71, etc.)

•Ensure that all employees fill out last check form and do the employee survey

•Ability to train new employees

EDUCATION:

Santa Monica College 3.8 GPA/ Santa Monica, CA 90016 / 85 units completed

Victor valley College 3.9 GPA/ Victorville, CA 92394 /Deans List AA-degree; Child Development

Inglewood High School; Inglewood, CA / High School Diploma/ June 2006

TRAINING / QUALIFICATIONS:

Customer Service, & Data Entry

Calculators, typing, multiple phone line phones, scanners, fax machines, copiers,

CPRS, VISTA, EPIC, MS Word, Excel, Outlook, People Soft 8.9, Share Point, Adobe Photoshop, MS PowerPoint, Publisher, AutoCAD and various other databases.

Ventilator Certificate of Completion

Telemetry Technician Training Course

CPR and First Aid Training course 2019

Multiple phone lines

PROFESSIONAL SKILLS:

Medical Administrative Support

Training Development

Administration

Data Process

Facilities Management

Quality Assurance Program Development

Recruitment

Public Speaking

Event and Presentation Coordination

Maintenance / Repair Management

REFERENCES:

Lamont Jennings (Supervisor) 909-***-****

Nathan Palmer (Training Specialist) 760-***-****

Tiffany Gratton (Nurse Educator) 205-***-****

Thank you for your consideration.

Contact this candidate