PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

AMI

COLEMAN

A

Lees Summit, MO 64081, 1+816-***-****, adq4u2@r.postjobfree.com Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.

Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Multitasking Customer satisfaction Microsoft Word

Complaint resolution Caller accomodations Database research Customer service November 2018 - June 2021

GEHA Independence, MO

Served customers by going above-and-beyond to offer exceptional support for all needs. Updated records with all interactions and customers transactions. Met inbound customer needs while maintaining strict performance targets. Employed empathetic approach to maximize opportunity, build rapport with customers, and actively listen to needs.

Demonstrated quality and service standards consistently when responding to requests. Instilled calm in customers by managing escalations and transfers with utmost professionalism. Handled basic account update procedures and common requests to maintain current system information. Improved job knowledge through continuous training and expert use of available knowledge bases. Customer service November 2008 - August 2018

CVS Caremark Lees Summit, MO

Greeted customers and asked open-ended questions to assess needs. Employed empathetic approach to maximize opportunity, build rapport with customers, and actively listen to needs.

Instilled calm in customers by managing escalations and transfers with utmost professionalism. Demonstrated quality and service standards consistently when responding to requests. Referred unresolved customer grievances to designated departments for further investigation. Enhanced brand awareness by offering customers current product and service information. Helped managers enforce procedures and protocols through effective training strategies. Attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.

Helped new hires assimilate into workforce and get up to speed on procedures with successful onboarding processes.

C

EDUCATION

Business Admin

Longview College, Lees Summit, MO

Lees Summit High School, Lees Summit, MO May 1994