Customer Service Nursing Assistant

KELSEY ERVIN

*** ****** **, * ********, VA, ***** • 1-276-***-**** • **************@*****.***

Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations. Responsible

Customer service expert with 12 + years of experience resolving account and service issues for healthcare clients. Has a high level of integrity and a strong work ethic, and is looking to use his management skills to help the company grow in the long run. Proactive

exceptional typing skills

Code validation skills

Data analysis

Order fulfillment

Materials preparation

Multi-line phone talent

Customer service

Data entry

MS Office proficiency

Technical support

Interpersonal and written communication

Healthcare - Some college (No degree)

Valley College - Princeton, WV

Graduated in October 2020

Healthcare - Some college (No degree)

Virginia Highlands Community College - Abingdon, VA Graduated in 2012

Customer Service Representative - January, 2019 to January, 2021 SYKES Enterprises Inc - Wise, VA

Used a consultative sales approach to understand customer needs and make relevant recommendations. Answered customer calls promptly to avoid long wait times on hold. Answered customer calls promptly to avoid long wait times on hold. Certified Nursing Assistant - September, 2014 to August, 2016 Abingdon Health & Rehab Center - Abingdon, VA

Met with a multidisciplinary healthcare team to discuss how regular testing and vitals assessments can help effectively manage patient conditions. Increased patient satisfaction by assisting people with personal tasks like dressing and walking. Built relationships with patients, caregivers, and healthcare professionals in order to help patients achieve their personal care plan goals. Certified Nursing Assistant - June, 2013 to June, 2014 Grace healthcare - Abingdon, VA

Built relationships with patients, caregivers, and healthcare professionals in order to help patients achieve their personal care plan goals. Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms. Checked patient vitals such as temperature, blood pressure, and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes. Professional Summary

Skills

Education

Work History

Certified Nursing Assistant - March, 2011 to December, 2012 Southwestern Virginia Mental Health Institute - Marion, VA Assisted with ambulation and physical therapy by performing pre-planned exercise routines. Assisted with daily living activities and coordinated and ensured a safe patient living environment. Gathered and documented patient vital signs on a [Timeframe] basis. Gathered information on the medical history, drug history, complaints, and allergies of the clients. Assisted patients with their daily needs, such as feeding and bathing. Was in charge of overseeing and maintaining the patient rooms, group living areas, and nurse stations. On dean’s list twice in 2019-2020

Accomplishments

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