Customer Service Data Entry
Resume:
Brianna Johnson
Roswell, GA *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Teacher
The Westminster Schools
July 2020 to Present
1. Oversee students during non-classroom times including in-between classes, during lunch, and on-field excursions
2. creating lesson plans
3. Proven organizational and time management skills 4. documenting progress
5. Able to work with teachers and parents to develop instructional strategies for students 6. overseeing lesson preparations
7. recordkeeping and highly attentive to detail
8. Track student attendance and class schedules
9. Knowledge of basic childcare principles
10. Escort and supervise students in field trips and school activities 11. Assist teachers with various tasks, like grading assignments and informing parents of their children’s progress
12. Make sure classrooms are safe and tidy before classes start 13. Help students adjust, learn and socialize and report to teachers about possible behavioral issues Senior Executive Administrative Assistant and Virtual Event Planner Verizon - Atlanta, GA
April 2020 to Present
1. Overseeing clerical tasks, such as sorting and sending mail. 2. Keeping an inventory of office supplies and ordering new materials as needed. 3. Maintaining files.
4. Welcoming visitors to your office.
5. Answering phone calls.
6. Taking and delivering messages.
7. Strong written and verbal communication skills
8. Excellent organizational and time management skills 9. Great customer service and interpersonal skills 10. Friendly, service-oriented personality
11. Keen attention to detail
12. Problem-solving and basic troubleshooting skills 13. Proficiency with common word processing and spreadsheet software 14. Comfortable in a fast-paced environment
15. Excellent communication abilities, including speaking, writing, and active listening 16. Effective organization and time management skills, like prioritization, multitasking, and planning 17. Great customer service skills, including a personable and positive attitude 18. High typing speed and accuracy
19. File and maintain records.
20. Schedule appointments and maintain and update appointment calendars. 21. Receive payment and record receipts for services. 22. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
23. Hear and resolve complaints from customers or the public. 24. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
25. Schedule space or equipment for special programs and prepare lists of participants. 26. Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
27. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
28. Keep a current record of staff members' whereabouts and availability. 29. Analyze data to determine answers to questions from customers or members of the public. 30. Take orders for merchandise or materials and send them to the proper departments to be filled. 31. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. 32. Transmit information or documents to customers, using computer, mail, or facsimile machine. 33. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
34. Process and prepare memos, correspondence, travel vouchers, or other documents. 35. Good computer skills, including basic troubleshooting and using word processing, spreadsheet, presentation, and email software applications
36. Problem-solving, critical thinking, and decision-making abilities 37. Ability to work independently with little-to-no supervision 38. Keen attention to detail
39. Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf 40. Maintaining comprehensive and accurate records 41. Performing minor accounting duties
42. Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
43. Answering phone calls in a polite and professional manner 44. Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department
45. Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters
46. Ensuring the office runs smoothly.
47. Flexibility and the ability to prioritize new tasks as they come in 48. Interpersonal communication
49. Time management
50. Customer service
Wellness Coordinator
The Joint Chiropractic - Alpharetta, GA
December 2020 to August 2021
• strong people skills.
• create superbills
• lead wellness program
• medical coding
• follow-up treatment
• set up appointments and surgeries
• referral papers
• log all doctors notes
• empathic listener
• strong communicator
• handle correspondence
• effective promoter
• inspiring leader.
Shift Manager
McDonald's - Roswell, GA
August 2020 to March 2021
• Delegating responsibilities to staff members and ensuring they complete them efficiently and accurately.
• Keeping track of inventory and making sure every area is fully stocked.
• Ordering supplies as necessary and coordinating product deliveries with suppliers.
• Communicating with staff regarding new company procedures, sales incentives and product information
• Monitoring compliance with safety standards and federal, state and company guidelines
• Setting performance goals with teams members and encouraging them to meet those goals
• Covering the responsibilities of staff members who are unable to work their shift
• Addressing customer complaints and satisfying their needs in a professional manner
• Maintaining a safe and respectful work environment for all staff, which may include settling disputes between employees
• Balancing the cash drawer at the end of a shift and recording sales numbers if applicable to their employer
• Opening or closing the business when working the first or last shifts of the day
• Communicating ongoing tasks or issues to the following shift manager
• Training new employees
• Educating the staff on safety guidelines, customer service, and standards for cleanliness
• Engages with customers to ensure they are satisfied with the service and products offered. Academic Tutor
Dillard University and Sylvan Learning
October 2018 to April 2020
• Tutors meet with students to clarify and review concepts taught in class, explain processes and help students solve specific problems.
• Provide subject-specific content to help students through drop-in assistance
• Recognize the different learning styles and student preferences
• Create a professional and welcoming environment by modeling respect for students’ diverse cultures, language skills, and experiences
• Use active listening strategies to allow students to determine the content and pace of tutoring
• Utilize listening and questioning strategies as the primary tutoring method to diagnose student needs and monitor progress
• Participate in professional development activities to improve tutorial skills and continue to grow cultural competence and reflection skills
• Utilize feedback and reflection to improve practice
• Recognize primary role to help students become more confident, more successful, self-directed learners
• Be direct and kind with students at the same time
• Provide direct assistance in the use of equipment, learning objects, and materials needed for student success
• Make appropriate referrals to other campus and community resources as needed
• Serve as a resource for other tutors in the same academic subject
• Complete data entry tasks using required database software (TutorTrac, Access, Excel)
• Participate in an initial training program for developing teaching techniques and learning skills and ongoing training sessions as required
• Attend staff meetings Perform miscellaneous duties as directed
• Contributes to student learning, growth, and advancement.
• Demonstrates academic competence in subject area(s) and ability to build a curriculum.
• Maintains a growth mindset toward student learning and teaching practice.
• Facilitates problem-solving with a curious mind and critical thinking skills.
• Serves as a role-model for students.
• Collaborates effectively with parents and the organization to increase student performance.
• Invests in the learners’ well-being, health, and safety, physically, socially, and emotionally.
• Recognizes the relationship between social-emotional learning and academic performance and shows an ability to teach the “whole child.”
• Designs and facilitates differentiated and personalized learning goals and activities that follow a coherent sequence, are aligned to instructional goals, and engage students in high-level cognitive activity.
Executive Administrative Assistant
Dillard University - New Orleans, LA
August 2018 to April 2020
File and maintain records.
Schedule appointments and maintain and update appointment calendars. Receive payment and record receipts for services.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Hear and resolve complaints from customers or the public. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Schedule space or equipment for special programs and prepare lists of participants. Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Keep a current record of staff members' whereabouts and availability. Analyze data to determine answers to questions from customers or members of the public. Take orders for merchandise or materials and send them to the proper departments to be filled. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Transmit information or documents to customers, using computer, mail, or facsimile machine. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Process and prepare memos, correspondence, travel vouchers, or other documents. Resident Assistant (Community and Social Service)
Dillard University
June 2018 to March 2020
Advised and counseled male students, provided in-house interviews for incoming residents, assisted with room assignments, and the enrollment process
Manage a residential hall of 72 undergraduate men
Developed weekly schedules for other resident assistants Plan and facilitate staff meetings, hall training and staff development activities Provide a safe and secure living environment focused on students educational needs Insure a healthy and comfortable living environment Acted as para-counselor, enforced residence policies, typed memorandums, held committee meetings, organized community functions, maintained a clean work environment Elected and appointed as Resident Assistant
Customer Service Desk
Bed Bath & Beyond Inc
March 2016 to August 2018
Assisted with returns and exchanges with less than happy customers Answering twelve-line telephone calls while assisting customers Help customers on sales floor
Performed cash handling and cash register functions in an accurate and consistent manner Handled sales, returns, exchanges, phones, bridal registry searches, gift packaging, and provided overall assistance and directions to customers with questions regarding the location Acknowledging issues to deliver best solution. Empathizing with upset customers Creating and processing online orders
Put away inventory, help customers, put together displays Worked at the customer service desk, as well as on the floor helping customers to find and pick out items Worked the customer service desk
Making purchase transactions, return transactions, and organizing and cleaning the front end Stationed at Customer Service desk and did returns, purchases, and answered the telephone Run the front end(customer service desk), handled returns/exchanges, helping customers make and find purchases
Greeted each customer with genuine enthusiasm and a smile Ran the Customer Service desk: gift wrapped, answered phones, assisted customers with purchases, returns and exchanges
Maintained accurate gift registry records and provided gift packaging services to customers Reconciled Daily Sales Revenue to Point of Sale System, Prepared Daily Deposit and Closed Point of Sale System Kept area organized Handling returns/exchanges Process items to return to vendor Cash transactions Overnight inventory
Assisting with returns, special ordering and restocking inventory Receptionist and Office Assistant
North Cobb High School
August 2014 to June 2018
• Overseeing clerical tasks, such as sorting and sending mail.
• Keeping an inventory of office supplies and ordering new materials as needed.
• Maintaining files.
• Welcoming visitors to your office.
• Answering phone calls.
• Taking and delivering messages.
• Ensuring the office runs smoothly.
• Flexibility and the ability to prioritize new tasks as they come in
• Interpersonal communication
• Time management
• Customer service
• Strong written and verbal communication skills
• Excellent organizational and time management skills
• Great customer service and interpersonal skills
• Friendly, service-oriented personality
• Keen attention to detail
• Problem-solving and basic troubleshooting skills
• Proficiency with common word processing and spreadsheet software
• Comfortable in a fast-paced environment
• Excellent communication abilities, including speaking, writing, and active listening
• Effective organization and time management skills, like prioritization, multitasking, and planning
• Great customer service skills, including a personable and positive attitude
• High typing speed and accuracy
• Good computer skills, including basic troubleshooting and using word processing, spreadsheet, presentation, and email software applications
• Problem-solving, critical thinking, and decision-making abilities
• Ability to work independently with little-to-no supervision
• Keen attention to detail
• Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf
• Maintaining comprehensive and accurate records
• Performing minor accounting duties
• Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
• Answering phone calls in a polite and professional manner
• Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department
• Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters
Excutive Assistant
Verizon - Atlanta, GA
January 2017 to May 2018
1. Overseeing clerical tasks, such as sorting and sending mail. 2. Keeping an inventory of office supplies and ordering new materials as needed. 3. Maintaining files.
4. Welcoming visitors to your office.
5. Answering phone calls.
6. Taking and delivering messages.
7. Strong written and verbal communication skills
8. Excellent organizational and time management skills 9. Great customer service and interpersonal skills 10. Friendly, service-oriented personality
11. Keen attention to detail
12. Problem-solving and basic troubleshooting skills 13. Proficiency with common word processing and spreadsheet software 14. Comfortable in a fast-paced environment
15. Excellent communication abilities, including speaking, writing, and active listening 16. Effective organization and time management skills, like prioritization, multitasking, and planning 17. Great customer service skills, including a personable and positive attitude 18. High typing speed and accuracy
19. File and maintain records.
20. Schedule appointments and maintain and update appointment calendars. 21. Receive payment and record receipts for services. 22. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
23. Hear and resolve complaints from customers or the public. 24. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
25. Schedule space or equipment for special programs and prepare lists of participants. 26. Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
27. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
28. Keep a current record of staff members' whereabouts and availability. 29. Analyze data to determine answers to questions from customers or members of the public. 30. Take orders for merchandise or materials and send them to the proper departments to be filled. 31. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. 32. Transmit information or documents to customers, using computer, mail, or facsimile machine. 33. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
34. Process and prepare memos, correspondence, travel vouchers, or other documents. 35. Good computer skills, including basic troubleshooting and using word processing, spreadsheet, presentation, and email software applications
36. Problem-solving, critical thinking, and decision-making abilities 37. Ability to work independently with little-to-no supervision 38. Keen attention to detail
39. Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf 40. Maintaining comprehensive and accurate records 41. Performing minor accounting duties
42. Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
43. Answering phone calls in a polite and professional manner 44. Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department
45. Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters
46. Ensuring the office runs smoothly.
47. Flexibility and the ability to prioritize new tasks as they come in 48. Interpersonal communication
49. Time management
50. Customer service
Education
B.B.A. in International Business
Howard University - Washington, DC
August 2020 to Present
B.B.A. in Business Administration
Howard University - Washington, DC
August 2020 to Present
Bachelor's in Pre-Medicine
Dillard University - New Orleans, LA
August 2018 to May 2020
High school diploma in Biology and Anatomy
North Cobb High School, High School in Biology - Kennesaw, GA August 2014 to May 2018
High school diploma in Biology
The Lawrenceville School - Lawrenceville, NJ
August 2004 to May 2014
Skills
• Academic Advising
• Transcription
• Proofreading
• Employee Orientation
• Writing Skills
• Data Analysis
• Meeting Facilitation
• Tutoring
• Microsoft Office
• Microsoft Word
• Organizational Skills
• Office Experience
• Customer Service
• Computer Skills
• Computer Literacy
• Cash Handling
• Data Entry
• Excel
• Experience with Children
• Quality Management
• Presentation Skills
• Research
• Laboratory Experience
• Administrative Experience
• Mentoring
• Human Resources
• Microsoft Outlook
• Management
• English
• Event Planning
• Epic
• Budgeting
• Recruiting
• Anatomy Knowledge
• Medical Terminology
• Physiology Knowledge
• Interviewing
• Office Management
• Time Management
• Front Desk
• Hospitality Experience
• Nannying
• Microsoft Excel
• Microsoft Powerpoint
• Childcare
• HIPAA
• HIPAA
• Medical Office Experience
• Medical Records
• Analysis skills
• Personal assistant experience
• Accounting
• QuickBooks
• Google Docs
• Google Suite
• SharePoint
• Public health
• Adobe Acrobat
• Medical Billing
• Microsoft Office (10+ years)
• Marketing
• Calendar management
• Medical Coding
• Legal case management
• Social media management
• Windows
• Legal research
• Case management
• Legal drafting
• Phone etiquette
• Triage
• Word processing
• Logistics (6 years)
Languages
• Korean - Beginner
• German - Intermediate
• Thai - Beginner
• French - Intermediate
• Mandarin - Beginner
• Cantonese - Beginner
Certifications and Licenses
First Aid Certification
CPR Certification
Early Childhood Education
December 2016 to Present
Assessments
Data Entry — Highly Proficient
June 2020
Entering data quickly and accurately
Full results: Highly Proficient
Verbal Communication — Highly Proficient
July 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Attention to Detail — Proficient
June 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Night Auditor (Hotel) — Highly Proficient
July 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
June 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Administrative Assistant/Receptionist — Highly Proficient August 2020
Using basic scheduling and organizational skills in an office setting. Full results: Highly Proficient
Data Entry: Accuracy — Highly Proficient
June 2020
Entering data quickly and accurately
Full results: Highly Proficient
Working with MS Word documents — Proficient
August 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Proficient
Sales skills — Proficient
November 2020
Influencing and negotiating with customers
Full results: Proficient
Scheduling — Proficient
October 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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