Moises Tejada

Customer Service Representative

Profile

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Excellent time management skills combined with a

superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Employment History

Customer service Chat Agent at Outplex, Santo

Domingo October 2021 — February 2022

• Brought forth excellent customer service skills and a commitment to customer satisfaction.

• Accurately verified information and updated information databases as necessary.

• Assisted customers with any concerns about their account or monthly billing statement.

• Provided general tech support for customer equipment. Retentions Agent at Advensus, Santo Domingo

July 2021 — October 2021

• Worked to ensure a positive and hassle-free customer experience. • Settled any customer disputes in a

professional and pleasant manner.

• Helped to increase customer return rates by providing excellent customer service at all times.

Customer Service Voice Agent at Alorica Inc, Santo Domingo January 2020 — April 2021

• Served as a friendly, hardworking, and punctual

employee. • Worked well independently and on a team to solve problems. • Built a strong working knowledge of the company procedures and protocols.

• Developed a strong working knowledge of products and offerings.

Education

Highschool Diploma, Colegio los Pininos, San Pedro de Macorís August 2015 — August 2018

Bachleor Mechanical Engineer, INTEC, Santo

Domingo August 2018 — Present

References

References available upon request

Details

347-***-****

adq4tk@r.postjobfree.com

Skills

Bilingual

Ability to Work Under

Pressure

Computer Skills

Critical Thinking Skills

Ability to Multitask

Languages

Spanish; Castilian

English

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