Customer Service Mechanical Engineer
Resume:
Moises Tejada
Customer Service Representative
Profile
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Excellent time management skills combined with a
superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Employment History
Customer service Chat Agent at Outplex, Santo
Domingo October 2021 — February 2022
• Brought forth excellent customer service skills and a commitment to customer satisfaction.
• Accurately verified information and updated information databases as necessary.
• Assisted customers with any concerns about their account or monthly billing statement.
• Provided general tech support for customer equipment. Retentions Agent at Advensus, Santo Domingo
July 2021 — October 2021
• Worked to ensure a positive and hassle-free customer experience. • Settled any customer disputes in a
professional and pleasant manner.
• Helped to increase customer return rates by providing excellent customer service at all times.
Customer Service Voice Agent at Alorica Inc, Santo Domingo January 2020 — April 2021
• Served as a friendly, hardworking, and punctual
employee. • Worked well independently and on a team to solve problems. • Built a strong working knowledge of the company procedures and protocols.
• Developed a strong working knowledge of products and offerings.
Education
Highschool Diploma, Colegio los Pininos, San Pedro de Macorís August 2015 — August 2018
Bachleor Mechanical Engineer, INTEC, Santo
Domingo August 2018 — Present
References
References available upon request
Details
******.******.*****@*****.***
Skills
Bilingual
Ability to Work Under
Pressure
Computer Skills
Critical Thinking Skills
Ability to Multitask
Languages
Spanish; Castilian
English
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