Industrial Training Executive Housekeeper

S.J.P.K. RATHNAYAKE

Phone: +94-714****** Email: **********@*****.***

Address: No55, Welagana, Divulapitiya, Srilanka

Date of Birth :19/08/1983 Age – 38 years old

Computer Knowledge, Administrative works, Leadership, Supervisory/Management, Trainer POST OF HOUSEKEEPING SUPERVISOR

Trustworthy and professional Executive Housekeeper excellent and responsive listening skills. Works well with the hotel management team. Always Maintains clean and well-organized environments and takes care of multiple housekeeping tasks simultaneously. To achieve a professional position where the talents and skills will be fully utilized to achieve all goals set by the employer. EXECUTIVE HOUSEKEEPER (HEAD OF DEPARTMENT)

CINNAMON CITADEL HOTEL -KANDY, SRILANKA (4 STAR RESORT) January 2022 UP TO DATE

Key Deliverables:

• Got promoted as Executive Housekeeper on 01/01/2022 in the same hotel.

• Perform the duties as Head of Department of housekeeping department

• Responsible for cleanliness, orderliness and appearance of the entire Hotel.

• Ensure that rooms are made as per company standard.

• Prepare Annual Housekeeping Budget.

• Managing inhouse laundry

• Maintain par stock of guest supplies, cleaning supplies, linen and uniform.

• Organize inventories with Accounts and General Store for linen, uniform and fixed assets.

• Pay attention while organizing pest eradication activities.

• Develop and implement Housekeeping systems and procedures

• Prepare reports for management information.

• Assist Purchase department in selecting suppliers for items related to Housekeeping.

• Attending and resolving guest complaints.

• Organize on-the job training and evaluate its effectiveness.

• Recommend recruitment of new personnel.

• Daily briefing of Supervisors/ Executives.

• Coordinating the preventive maintenance schedule of rooms and a public area with the maintenance department.

• Managing a team of housekeeping employees through motivation, coaching and developing

• Complete performance reviews and appraisals in time and to the required standards to ensure Developments plans are in placed,

• Ensure required rating are obtained on all audits on environmental, Health & safety management system by practicing ISO 14001, 18001, 22000

• Monitor processes and procedures and ensure these enable the delivery of results.

• Frequently share with the team how they are performing regarding customer, process, people and financial targets.

SUMMARY

SKILLS

PROFESSIONAL EXPERIENCE

ASSISTANT HOUSEKEEPER (EXECUTIVE LEVEL)

CINNAMON CITADEL HOTEL -KANDY, SRILANKA (4 STAR RESORT) July 2016 – December 2021 – 05 YEARS

Key Deliverables:

• Got promoted as Assistant Housekeeper on 01/06/2016 in the same hotel.

• Perform the duties as Assistant Head of Department of housekeeping department

• Ensure and maintain cleanliness, service and product quality standards of guest rooms / Public areas as per the set standards.

• Communicate goals and objectives with regards to Housekeeping with the team.

• Delegates responsibility, develops and empowers team members.

• My team – 04 Floor supervisors, 20 room attendants, 04 – Public area attendants, 3 linen room attendants, 01- Laundry Supervisor, 09- Laundry attendants)

• Every day updating my Head of the Department (Executive Housekeeper) regarding housekeeping operation then and there.

• Complete performance reviews and appraisals in time and to the required standards to ensure Developments plans are in placed,

• Analyses guest feedback and implements system to take appropriate corrective action and proactively address the guest issues, making sure problems are not repeated.

• Managing of the Housekeeping Budget and monitor financial performance in Housekeeping department. Eg: Room supplies cost, cleaning amenities cost, chemical cost, laundry cost etc.

• Managing of the staff Rosters in effective and efficient manner.

• Ensure that rooms deep cleaning and preventive maintenance happening as per the schedules.

• Coordinate with the pest control service and do the treatment on time.

• Identify the Training needs of the housekeeping staff and conduct as per the schedules.

• Ensure required rating are obtained on all audits on environmental, Health & safety management system by practicing ISO 14001, 18001, 22000

• Monitor processes and procedures and ensure these enable the delivery of results.

• Frequently share with the team how they are performing regarding customer, process, people and financial targets.

Key Achievements:

• Completed the Management Acceleration Programme (MAP) under Personal Development plan to become Next Level (Head of Department). Internal programme with in our Hotel group.

• In 2018 awarded the ‘People Development Winner ‘in Cinnamon Group Hotels Awards of Excellence HOUSEKEEPING EXECUTIVE (JUNIOR EXECUTIVE LEVEL) – 4 years CINNAMON CITADEL HOTEL -KANDY, SRILANKA (4 STAR RESORT) August 2014 – June 2016 – (internal transfer within the group) CHAAYA BLU HOTEL – TRINCOMALEE, SRILANKA (3 STAR RESORT) November 2013 – July 2014 (Internal transfer within the group) CHAAYA WILD HOTEL – YALA, SRILANKA

June 2012 – October 2013

Key Deliverables:

• Ensure and maintain cleanliness, service and product quality standards of guest rooms / Public areas as per the set standards.

• Communicate goals and objectives with regards to Housekeeping with the team.

• Delegates responsibility, develops and empowers team members.

• Analyses guest feedback and implements system to take appropriate corrective action and proactively address the guest issues, making sure problems are not repeated.

• Managing of the Housekeeping Budget and monitor financial performance in Housekeeping department. E.g.: Room supplies cost, cleaning amenities cost, chemical cost, laundry cost etc.

• Managing of the staff Rosters in effective and efficient manner.

• Ensure that rooms deep cleaning and preventive maintenance happening as per the schedules.

• Coordinate with the pest control service and do the treatment on time.

• Identify the Training needs of the housekeeping staff and conduct as per the schedules.

• Ensure required rating are obtained on all audits on environmental, Health & safety management system by practicing ISO 14001, 18001, 22000

• Monitor processes and procedures and ensure these enable the delivery of results.

• Frequently share with the team how they are performing regarding customer, process, people and financial targets.

Trainee Receptionist – 06 months – Ranweli Holiday Village, Negombo, Srilanka June 2003 – December 2003

Trainee room Attendant – 08 months – Tea factory Hotel, NuwaraEliya, Srilanka May 2004 – January 2005

Trainee cook – 9 months – Club Palm Bey, Marawila, Srilanka October 2005-July 2006

Four-year Management Diploma in Hotel and Catering Operations specialization in Accommodation Operations with 2nd class Upper Division – (2003 to 2007) – Srilanka Institute of Tourism & Hotel Management. Special Achievements in Basic Level courses:

Best student in Reception / Housekeeping / Restaurant & Bar service INDUSTRIAL TRAINING RELATED TO DIPLOMA

EDUCATION

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