Warehouse Manager Customer Service

ROSHANKUMAR VISHNUBHAI PATEL

Contact No.: +91-704******* ~ E-Mail: adq4si@r.postjobfree.com

SENIOR LEVEL ASSIGNMENTS

A versatile, high-energy professional with the merit of executing prestigious projects of large magnitude within strict time schedule, cost & quality, targeting for assignments in Logistic & Warehouse Management / Operations Management / Stock Managementwith an organisation of high repute

PROFILE SUMMARY

An accomplished professional Warehouse Assistant Manager with nearly 9 Years of experience in Vehicle distribution, Outbound Logistics, finished Goods Yard Management, Transporter Yard Management, Order Management, Inventory Control, System Improvement, Kaizen Implementation (continuous improvement), timely delivery of shipments with exceptional attention to detail and an ability to produce high quality of work with minimum supervision.

Significant experience in conducting effective training to down line on Logistics & stores operations.

Excellent communicator with strong negotiation skills having leadership qualities & analytical power.

CORE COMPETENCIES

- Logistic & Warehouse Management - Planning & Implementation - Team Building & Leadership

- Operations Management - Problem Solving - Stock Management

ORGANISATIONAL EXPERIENCE

WAREHOUSE MANAGER – Sept. 2018 to present

Employers name – Avenue Super marts Ltd. (D-Mart).

Responsible for organising the warehouse areas, making the best and most efficient use of space, and managing the day to day activities of warehouse staff and drivers.

Duties:

Manage of team of Staff /and Contract Workmen to handle the daily Warehouse activities, which includes Receipt, storage and issues of Raw Material, Indirect Material, consumables and Finished goods.

Maximising space usage within the warehouse.

Looking after the transportation of goods into and out of the warehouse.

Repairing warehouse equipment breakdowns.

Shipment loading and transferring.

Working with supervisors to improve staff performance.

Setting aside storage areas for new stock.

Ensure highest standards of Safety, 5S and statutory Compliance in the daily operations of warehouse.

Manage of team of Staff and Contract Workmen to handle the outbound and Write-off disposal activities.

Responsible for the performance of the Warehouse KPI which includes but not limited to Inventory Accuracy, Inventory Ageing, FIFO, on time Supply, GRN performance and so on.

Ensure adherence and improvement of all warehouse Processes

Keep unauthorised persons out of the warehouse.

Developing and implementing SOPs for the warehouse.

Ensure Daily Stock receiving & Picking Material PI.

Facilitating effective communication within the team and across the site.

Stock replenishing and restocking of inventory.

Must be able to work Picking, Receiving and Supply the Material as per Stores Requirements.

Handle 100 cores Inventory of Warehouse.

Being on call for any emergencies.

Planning future warehouse capacity requirements.

Ensuring products are stocked correctly and safely.

Preparation of daily/weekly/monthly MIS related to FG activity.

To maintain MIS of the same and identify trends through analysis.

Prepare Presentation For Monthly Review.

Responsible for handling of all Warehouse Related Audits ranging from Internal Control Audits to external legal and Statutory audits.

Responsible for carrying out the annual PIC and the daily Cycle counts for verifying the accuracy of the stock.

KEY SKILLS AND COMPETENCIES

Management

Ensure optimal utilization of Resources with an eye for continual improvement.

Spear head the CIP process in stores / warehouse and ensure a steady flow of ideas/ improvements.

Personal

Developing individuals in a team so that they achieve their full potential.

An excellent man-manager who leads by example and is able to adapt quickly and effectively to operational issues.

Jul’12 to Sept’18 : LARSEN & Toubro Ltd. Under Reputed UGC Supply chain solutions Pvt Ltd. as Unit Manager

Role in Finished Goods Store.

Ensure Customer Service is of the highest Standards at all times.

Managing team over of 19 Staff and 23 Workers.

Planning Events and promotions for the store.

Interviewing and recruiting new staff.

Implementing and controlling store procedure.

Manage the operations of FG stores & transportation handling.

Ensured correct allocation of resources to meet delivery schedules.

Manage the training and development of new recruiters.

Doing the assigned job according to the profile.

Warehouse management skills resulting in accurate inventory level.

Can communicate effectively with colleagues and people in the supply chain.

Looking after all the activity of labour job work outside/inside i.e. (dispatch/issuing/receiving of FG) in books as well as physically.

Ensure timely delivery of the material at customer end.

Communicating of daily dispatch plan to the marketing team.

Coordination with production/quality control for release of finished goods.

Co-ordinate with transporters for arranges the vehicles for respective destination.

Preparation of daily/weekly/monthly MIS related to FG activity.

To maintain MIS of the same and identify trends through analysis.

Prepare Presentation For Monthly Review.

Resolution of customer queries/complaints in efficient manner.

Ensure timely departure of all route vehicles with sealed condition.

Conduct perpetual inventory daily basis of selected parts.

Created a recording and reporting system

Able to handle the junior & senior staff and motivate them.

Key Result Areas

Aware of all due diligence requirements, such as stock rotation, red alerts, and product restrictions.

Knowledge of managing productivity, individual targets, and employee relations.

Experience of Profit & Loss account analysis.

Knowledge of all relevant retailing legal, professional and ethical requirements.

Driving and delivering store Key Performance Indicators (KPI's).

People Management experience, including labour and disciplinary management.

ACADEMIC DETAILS

2016 Post Graduate Diploma in Material Management from IIMM, Vadodara.

2012 B.com from Maharaja Sayajirao University, Vadodara.

2009 HSC from GSHEB.

2018 Stores Module from I-edge Learning

IT SKILLS

MS Project MS Office (Word/ Excel/ PowerPoint)

ERP & WMS

SAP (System Application Product, MM Module & ERP (Enterprises Resource Planning)

Tally ERP 9

PERSONAL DETAILS

Date of Birth: 31st August 1992

Languages Known: English, Hindi, Gujarati

Address: C-51 Vallabh Nagar Soc., Near Bapod Jakat Naka, Waghodia Road, Vadodara 390019.

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