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Customer Service Engineering Technician

Location:
Redwood City, CA, 94063
Salary:
43
Posted:
May 20, 2022

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Resume:

ENRIQUE UNZUETA

Phone: 408-***-**** Email: adq4pz@r.postjobfree.com

OBJECTIVE: To obtain a position in a medical device or hospital in including anesthesia environment which utilizes my interpersonal, manufacturing, process control and international sales abilities SUMMARY:

Trusted anesthesia technician with years' experience with the set-up operation and troubleshooting of anesthesia delivery systems monitors and devices. Highly skilled having worked in ambulatory surgery suites.

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• Proactive manufacturing, process control and international sales professional with over 15 years of experience working in fast-paced medical equipment service centers, and healthcare (both hospital and clinic) including product manufacturing and product sales

• Excellent interpersonal, communication, customer service and organizational skills

• Self-motivated team player who works well independently and with others

• Bilingual, fluent in both English and Spanish

Efficiently and/or accurately:

• Assisting all surgery department areas

• Supply, locate and fill orders

• Organize

• Stock

• Perform General labor

• Develop relationships

• Maintain parts inventory

EXPERIENCE:

Anesthesia Tech

Palo Alto Medical Foundation

Surgery Center Mountain View ca. 2013 to Present

• Setup and calibrates all anesthesia systems (OR & Endo Rooms) daily

• Set up all anesthesia carts for the day in all OR & Endo Rooms

• Anticipates anesthesiologist needs and responds to events related to intubation airway management

• Assists with preparation of anesthesia step up IV supplies

• Assist with room turnover between cases

• Follow procedures for aseptic technique Assists with ordering supplies and replenish according per par levels

• Ensure medication modules are completed and distribute to restock medication modules in the anesthesia carts

• Equipment and maintenance

• Pre planning for subsequent schedules

• Difficult intubation support, assists pediatric cases

• Respond to all emergency situations and provide support Mills Surgery San Mateo, Ca Dec 2011-2013

Mills Surgery Center, a Sutter Health Affiliate

Patient Care Orderly/EVS Assistant II- Surgery

Decontaminates, cleans and tidies surgery suites and adjacent areas in the Surgery Department ; disassembles and reassembles certain fixtures and items of equipment used in the suites and obtains equipment for suites on request ; assists in moving patient in the Surgery Department, as assigned; performs the simpler and more routine tasks involved in surgical instrument processing. West Bay Distribution Center Burlingame, CA May 2007-Dec 2011 Mills Peninsula Health Center, a Sutter Health Affiliate Lead Materials Handler

Consistently organized, prioritized and accurately delivered surgery, pix and bulk materials properly and on Set up and organized designated areas daily for completed orders per department and hospitals.

Consistently organized, prioritized and accurately delivered surgery, pix and bulk materials properly and on time, daily, for hospital campuses.

Located materials and fulfilled orders with efficiency and accuracy.

Scheduled breaks for employees which kept daily operations uninterrupted.

Performed cycle counts for semi-annual and yearly physical inventories.

Developed and maintained strong relationships with all 3 drivers and the currier dispatcher; always maintained clear communications resulting in their dedication, teamwork and ultimately, in a positive outcome to deliver on time and accurately to hospitals.

Provided customer service via email and text to end users and management if there were going to be any delivery delays; also provided accurate daily work report to management at the end the shift.

Volunteered to be on call on days off to meet customer and organizational demands. July 1996-May 2007 Scanhead Corporation San Jose, CA Supervisor of Operations and Production

Attended all national medical conferences in order to become familiar with the latest equipment and new markets to determine which new products to supply to customers

Developed new products per customer needs, provided quotes, and managed delivery dates

Received purchase orders, submitted them to production and worked with customers

Scheduled production per purchase orders approved by customers and met with suppliers to ensure all materials were received on time for production schedule

Documented all new product models and releases to production

Developed all document and training procedures for Production personnel

Trained Operations personnel (18 employees, yearly)on testing, assembly, receiving and shipping processes

Conducted monthly review of entire production schedule and procedures, as well as documentation for ECN, ECR and all Deviations (to ensure procedures, documents and process updates were fully documented and personnel fully trained to meet FDA regulations)

Reviewed all personnel production output and managed vacation requests to ensure delivery times to customers were not impacted

Evaluated personnel performances and performed employee evaluations and training to ensure FDA requirements and R&D compliances were met

Worked with Engineering Department and QA on a weekly basis to ensure proper process control and production scheduling for new product updates and releases prior to production

Reviewed all GMP and FDA requirements and led meetings to ensure procedures were current, as well as conducted yearly inspections of vendor suppliers to ensure compliance March 1992-July 1996 Diasonics Ultrasound Inc Milpitas, CA Senior R&D Engineering Technician

Developed new products and transferred them to production with all procedures and documents as well as trained Production personnel

EDUCATION

Escuela Normal De Torreon MexicO

GED

American Society of Anesthesia Technologists/Technicians (ASATT)

• Current CPR/ Basic Cardiac Life Support (BCLS) certifications



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