Customer Service Representative

Knecole Reynolds

Phone: 248-***-****

Email: ****************@*****.***

CALL CENTER SALES REPRESENTATIVE & SERVICE REPRESENTATIVE OBJECTIVE:

Seeking to secure a position within a growing company that offers benefits in a healthcare or sales environment. Excellent communication skills and attention to detail. Aimed at providing the highest level of service. Committed and organized, with the ability to work independently as well as a part of the team.

QUALIFICATIONS:

● Warm customer greeting and closing.

● Knowledgeable on the following Microsoft Office Applications: Word, Excel, PowerPoint

● Performs calculations, completes forms, extensively utilize computer information system.

● Able to understand and follow safety precautions and work-related directions.

● Interpersonal skills to deal effectively both over the telephone and in person with

patients, visitors, medical staff, and other clinic and/or hospital personnel.

● Handling multiple tasks.

● Demonstrates a Deep Knowledge of a Company's Products or Services. To field dozens of phone calls a day means fielding dozens of topics as well. ...

● Attention to Detail and Organization. ...

● Clear and Effective Communication. ...

● Adaptability. ...

● Empathy. ...

● Patience. ...

● Positive Attitude.

bility to accomplish physically challenging tasks. PERFORMANCE SKILLS:

● Fast Learner(learns Quickly) Communication Self-Directed

●Professionalism Teamwork Organized ● Computer Skills

Accepts and respects diversity Takes Initiative ● Attention to Detail

●Sanitation, Choir & Band ● Speech Dance Drama ● JROTC Parenting, Cosmetology ● Barbering Esthetics Manicuring,

●Culinary Arts Interior Furnishings Gardening ● Business Management, Majorette, Journalism, Phone Etiquette, Quality Customer Service, Salesforce trained, Experienced with technology RELATED WORK EXPERIENCE:

● Ability to perform a variety of tasks in a timely manner

● Ability to work successfully in a fast-paced environment with frequent interruptions ● Ability to work effectively with populations of diverse backgrounds and ages. ● Dependable and punctual

● Ability to work within a team setting and be supportive of team members. ● Demonstrated ability to work with

detailed information.

● Ability to multitask on different screen settings while on the call within a timely manner.

EDUCATION:

Wayne County Community College District; Detroit, MI 2017-Present Pursuing A.A.S. Degree in Business

Administration

Southeast Michigan Cyber Academy High School; Redford, MI HS Diploma; 2015

ADDITIONAL EMPLOYMENT HISTORY:

St.Vincent DePaul Thrift Store; Sales Rep; Detroit, Mi: 06/2010-05/2011

Forman Mills; Customer Service Rep; Highland Park, Mi: 07/2011-08/2012

American Tax Service; Tax Preparer; Harper Woods, Mi: 11/2012- 03/2014

Southeast Michigan Cyber Academy; School Clerk; Redford Mi: 09/2014- 08/2016

Home Depot; Call Rep Sales; Oak Park, Mi: 11/2017- 05/2019 Concentrix; Call center REp 06/2019- 02/2020

REFERENCES:

Carla Jones; Work Readiness Coach 313-***-**** ext.105 Starkaye Powels; Sales Representatives 248-***-****

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