Customer Service Front Desk
Resume:
Dianne Herring
Hokes Bluff, AL *****
*******.****@*****.***
Authorized to work in the US for any employer
Work Experience
Delivery Driver
Delivery Drivers, Inc. - Gadsden, AL
March 2022 to Present
• Picking up groceries and packages
• Delivering groceries and packages to customers.
Stay at Home Mom
Home - Hokes Bluff, AL
January 2017 to March 2022
• Moved out of state in 2017 to be with husband who was in the military
• Moved back and started family
• Been a stay at home mom for 4 years
Cleaner and Cook
Living Well Independent Living - Gadsden, AL
February 2016 to January 2017
Responsibilities
• New tenant paperwork
• Worked as a cook for 12 people
• Cleaned tenants rooms, and bathrooms
• Washed bedsheets, and clothing
• Helped with office duties (scheduling appointments, confirming appointments, faxing) tenants needs, and complaints
• Swept, mopped and dusted main areas.
• Kept food stocked, and organized
• made sure cleaning and bathroom supplies were stocked Skills Used
• Multitasking
• Cooking
• Cleaning
• Microsoft office, excel, and word
• Customer service
• Following set duties
Front Desk Receptionist
Dr. Bruce Young - Jacksonville, AL
April 2015 to February 2016
Front desk receptionist
Responsibilities
• Inbound calls (Scheduling appointments, directing calls as needed, inquiries from other offices or insurance companies.) Receiving around 20 calls a day
• Outbound calls (confirming appointments,, scheduling appointments) Making 20+ calls a day
• Greeting patients
• Checking in and out patients
• Checked records to make sure patient was returning for correct procedure
• Confirming patient information
• Checking insurance benefits
• Inputting procedure codes
• keeping front office clean and tidy
• Checked records and called patients who were due for a procedure
• faxing and emailing records
• Inputting new patient information
• keeping doctor up to date on schedule, labs that needed to be done, and messages
• Answered after hours phone from home
• Worked from home on occasion to confirm appointments
• Used headset to inform staff of patients arrival Skills used
• Typing
• Data entry
• Insurance codes
• Multitasking
• Softdent
• Customer Service
Food Service Worker
Compass Group - Gadsden, AL
March 2015 to March 2015
Responsibilities
• Took food orders
• Put together meals
• Delivered food to patients
• Retrieved trays when finished
• Handled patients concerns or requests regarding food
• Prepared silverware and condiments beforehand
• Made sure patients on strict diets were fed correctly Skills used
• Customer service
• Multitasking
• Following set duties
• Observant
Sterilization Tech and Call center
Regional Dental Center - Jacksonville, AL
March 2014 to March 2015
Responsibilities
• Cleaned and sterilized used instruments
• Correctly packaged cleaned instruments
• Helped keep rooms stocked
• Cleaned, sanitized and helped set up rooms for next patient
• Checked records to make sure patient was returning for correct procedure
• Answered phones
• Scheduled appointments
• Confirmed appointments
• Checked records and called patients who were due for a procedure
• Made copies and scanned documents
• Faxed and emailed patient records
• Made appointments
• Greeted patients
• Checked in patients for their appointments
• Screened and directed calls, directed visitors and took messages
• mailed out cookies to patients for their birthday Skills Used
• Multitasking
• Data collecting and entry
• Social
• Customer service
• Insurance codes
• Call center
• Marketing
• Sterilization procedures
Assistant Manager
The Shoe Department - Gadsden, AL
August 2012 to March 2014
Responsibilities
• Opening and closing store
• Balancing register
• Checking in stock, and putting it out
• Returns and exchanges
• Keeping store cleaned, and organized
• Did inventory checks
• Checked inventory for other stores
• Did layaway and holds
Skills Used
• Math
• Customer service
• Multitasking
• Following set duties
• Counted cash drawer and did change orders for the bank
• Did night cash drops
• Over saw task that were given to Sales Associates
• Help train new employees
Education
High School Diploma
Hokes Bluff High School - Gadsden, AL
2008 to 2012
Skills
• Dental Receptionist
• Dental Assisting
• Medical Imaging
• Front Desk
• Medical Scheduling
• Sales
• Computer Skills
• Medical office experience
• Customer service
• English
• Leadership
Assessments
Customer service — Familiar
December 2021
Identifying and resolving common customer issues
Full results: Familiar
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Working with MS Word documents — Familiar
December 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar
Scheduling — Proficient
December 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Medical receptionist skills — Proficient
December 2021
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Mechanical knowledge — Proficient
December 2021
Understanding and applying mechanical concepts and processes Full results: Proficient
Attention to detail — Highly Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Basic maintenance and repair — Proficient
December 2021
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Protecting patient privacy — Familiar
December 2021
Understanding privacy rules and regulations associated with patient records Full results: Familiar
Administrative assistant/receptionist — Proficient December 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Familiar
December 2021
Identifying and resolving common customer issues
Full results: Familiar
Customer service fit — Proficient
January 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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