Dianne Herring

Hokes Bluff, AL *****

adq4pr@r.postjobfree.com

+1-256-***-****

Authorized to work in the US for any employer

Work Experience

Delivery Driver

Delivery Drivers, Inc. - Gadsden, AL

March 2022 to Present

• Picking up groceries and packages

• Delivering groceries and packages to customers.

Stay at Home Mom

Home - Hokes Bluff, AL

January 2017 to March 2022

• Moved out of state in 2017 to be with husband who was in the military

• Moved back and started family

• Been a stay at home mom for 4 years

Cleaner and Cook

Living Well Independent Living - Gadsden, AL

February 2016 to January 2017

Responsibilities

• New tenant paperwork

• Worked as a cook for 12 people

• Cleaned tenants rooms, and bathrooms

• Washed bedsheets, and clothing

• Helped with office duties (scheduling appointments, confirming appointments, faxing) tenants needs, and complaints

• Swept, mopped and dusted main areas.

• Kept food stocked, and organized

• made sure cleaning and bathroom supplies were stocked Skills Used

• Multitasking

• Cooking

• Cleaning

• Microsoft office, excel, and word

• Customer service

• Following set duties

Front Desk Receptionist

Dr. Bruce Young - Jacksonville, AL

April 2015 to February 2016

Front desk receptionist

Responsibilities

• Inbound calls (Scheduling appointments, directing calls as needed, inquiries from other offices or insurance companies.) Receiving around 20 calls a day

• Outbound calls (confirming appointments,, scheduling appointments) Making 20+ calls a day

• Greeting patients

• Checking in and out patients

• Checked records to make sure patient was returning for correct procedure

• Confirming patient information

• Checking insurance benefits

• Inputting procedure codes

• keeping front office clean and tidy

• Checked records and called patients who were due for a procedure

• faxing and emailing records

• Inputting new patient information

• keeping doctor up to date on schedule, labs that needed to be done, and messages

• Answered after hours phone from home

• Worked from home on occasion to confirm appointments

• Used headset to inform staff of patients arrival Skills used

• Typing

• Data entry

• Insurance codes

• Multitasking

• Softdent

• Customer Service

Food Service Worker

Compass Group - Gadsden, AL

March 2015 to March 2015

Responsibilities

• Took food orders

• Put together meals

• Delivered food to patients

• Retrieved trays when finished

• Handled patients concerns or requests regarding food

• Prepared silverware and condiments beforehand

• Made sure patients on strict diets were fed correctly Skills used

• Customer service

• Multitasking

• Following set duties

• Observant

Sterilization Tech and Call center

Regional Dental Center - Jacksonville, AL

March 2014 to March 2015

Responsibilities

• Cleaned and sterilized used instruments

• Correctly packaged cleaned instruments

• Helped keep rooms stocked

• Cleaned, sanitized and helped set up rooms for next patient

• Checked records to make sure patient was returning for correct procedure

• Answered phones

• Scheduled appointments

• Confirmed appointments

• Checked records and called patients who were due for a procedure

• Made copies and scanned documents

• Faxed and emailed patient records

• Made appointments

• Greeted patients

• Checked in patients for their appointments

• Screened and directed calls, directed visitors and took messages

• mailed out cookies to patients for their birthday Skills Used

• Multitasking

• Data collecting and entry

• Social

• Customer service

• Insurance codes

• Call center

• Marketing

• Sterilization procedures

Assistant Manager

The Shoe Department - Gadsden, AL

August 2012 to March 2014

Responsibilities

• Opening and closing store

• Balancing register

• Checking in stock, and putting it out

• Returns and exchanges

• Keeping store cleaned, and organized

• Did inventory checks

• Checked inventory for other stores

• Did layaway and holds

Skills Used

• Math

• Customer service

• Multitasking

• Following set duties

• Counted cash drawer and did change orders for the bank

• Did night cash drops

• Over saw task that were given to Sales Associates

• Help train new employees

Education

High School Diploma

Hokes Bluff High School - Gadsden, AL

2008 to 2012

Skills

• Dental Receptionist

• Dental Assisting

• Medical Imaging

• Front Desk

• Medical Scheduling

• Sales

• Computer Skills

• Medical office experience

• Customer service

• English

• Leadership

Assessments

Customer service — Familiar

December 2021

Identifying and resolving common customer issues

Full results: Familiar

Customer focus & orientation — Proficient

December 2021

Responding to customer situations with sensitivity Full results: Proficient

Working with MS Word documents — Familiar

December 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar

Scheduling — Proficient

December 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Medical receptionist skills — Proficient

December 2021

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Mechanical knowledge — Proficient

December 2021

Understanding and applying mechanical concepts and processes Full results: Proficient

Attention to detail — Highly Proficient

December 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Basic maintenance and repair — Proficient

December 2021

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Proficient

Protecting patient privacy — Familiar

December 2021

Understanding privacy rules and regulations associated with patient records Full results: Familiar

Administrative assistant/receptionist — Proficient December 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer service — Familiar

December 2021

Identifying and resolving common customer issues

Full results: Familiar

Customer service fit — Proficient

January 2022

Measures the traits that are important for success for customer service roles Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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