Customer Service Data Entry

POONAM KUMARI

Address:**** ******* *** ****

Brandon:33510

Phone no.:+1-469-***-****

Email:******.****@*****.***

PROFILE:

A self-motivated, responsible and hard working person with 4+years of experience in office admin /Assistance Manager. I enjoy challenges put forth to me and try exacting details and targets. Skillful at evaluating problems and communicating possible solutions, capable of making significant contribution to the efficiency of any organization.

SKILLS:

Proficient with Microsoft office programs, Computer Work, Typing, Data Entry, Business Development, Customer Service, Sales management, Business Analysis, Strategic Planning, Financial Service, Team work

EDUCATION:

(2007-2009).

MBA-: Finance & Marketing

ASBM, Bhubaneshwar, India

PROFESSIONAL EXPERIENCE

Administrative Associate

Country Club India Ltd:-2009-2013

Handling incoming calls and other communications.

Creating, maintaining, and entering information into data base emails, Microsoft office (word, Excel)

Maintaining and developing relationships with existing customer via meeting, telephone call and email.

Performing other tasks as assigned by manager from time to time.

Senior sales Associate(Mortgage)

HSBC Bank:-2013-2014

Develops new business relationships through calling on potential clients and source loan and mortgage file through Branch channel and do meeting with customers

Responsible for loan and deposit growth through client portfolio

Works closely with other departments and fulfills cross-sell opportunities.

Achieve sales targets and providing Customer service.

Assistant Manager

Axis bank:-2014(6 months)

Supervise sales staff of 8; communication job expectations and provide direction, support and motivation to team to meet agreed sales targets.

Conduct regular and detailed business review with team, to ensure business strategies are executed. Measure the productivity and level of sales closely and initiate corrective plan.

Arranging meeting with potential customer through references.

Responsible for resolving problems; identifying and analyzing market trend; monitoring competitor activities and responding to customer needs.

Monitors customer information products, financial plan and market trends to identify new customer needs and opportunities to deliver further customer value.

Receiving/Store Associate

Burlington :-2022-Present

Process, ticket, store, move and display Merchandise.

Stock, organize and present new merchandise on sales floor.

Keep records of defective and damaged merchandise including auditing claims boxes tracking claims to ensure proper credit is received from supplier and vendors.

Promoting excellent customer service by forming relationships with customers and vendors.

Receiving and count stock items and record data using a handheld computer

Perform other tasks assigned by manager from time to time.

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