Customer Service Representative

Objective:

To obtain a position in a growing, reputable company where I can dedicate my proactive attitude and customer service experience.

Employment:

Blackstone Gaming

Banker and Customer Service 2019- 2020

Participating in, monitoring, auditing, and ensuring live casino card games are following established rules and regulations (including seating arrangement/rotation) of controlled card games. Proactively looking for suspicious activity and reporting unauthorized activities. Creating a professional and positive experience for the casino’s guests and coworkers alike by working with the dealer and the casino’s staff. Remain professional and discrete when reporting suspicious activity.

Custom Goods

Customer Service Representative Import/Export 2015- 2019

Accepting all import/export documentation. Assisting any incoming driver with release papers to be sure customer can recover freight. Handled multiple software systems to ensure shipments met deadlines. Monitoring phones for high call volume. Responding to emails to ensure customers received status of shipment. Distributing checks and ensuring security procedures followed for check distribution. Invoice processing. Scheduling of inbound and outbound deliveries. Assist customers, process payroll and timecards.

Panasonic

Printing Operator 2008 - 2014

Prepared professional inspection results on data sheets. Report daily production and down time. Quality control of CD and print labels. Ensured CD production was met. Troubleshooting of machinery. Kept workstation clean and stocked.

Unysis Corporation

Domain Services Associate 2006 - 2008

Time management, organization, attention to details, quality focus, professionalism and productive. Maintains a safe and clean working environment by complying with procedures, rules and regulations. Dispatch and distribute checks. Organize checks in timely manner for next department.

Yoshinoya

Cashier 2002 - 2005

Greet and serve each customer in a fast, courteous, and efficient manner. Trained other employees and followed all restaurant standards. Followed proper cash handling procedures. Maintained workstation and lobby organized and sanitized. In charge of safe, cash drawers, inventory, marking down reports of sales into the computer, opening and closing the store. Ensuring all customers were served and satisfied with services.

Education and Certifications:

David Starr Jordan High School, 2002 High School Diploma

Bryman College, 2004 Dental

Newbridge College, 2012 Sonography (Ultrasound Technician)

Skills:

Bilingual in Khmer (Cambodian Native Language)

Microsoft, Outlook, Google, Power Point and Excel.

Customer Service soft skills

40 Words Per Minute

Medical Terminology

Cash Handling

Quality and Production Driven

References: Professional references upon request

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