Customer Service Manager

Jose A.Rosario

*** ****** ***.

Edson, NJ *****

908-***-****

**********@*****.***

SKILLS

Results-driven Warehousing offering 5+ years of Manager experience combined with enterprising approach to handling all department needs and promoting business success. Excellent salesperson with organized approach and diligent follow-through. Trained in diverse strategies for achieving revenue and cost-control objectives. Detail-oriented Department Manager keep employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Organized Department Manager brings detail-focused approach to oversight. Business-conscious individual offering over 8 years working as supervisor in Manufacture sector. Focused, enthusiastic and offering highly effective skills in creating optimal strategies and mentoring employees. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

EXPERIENCE

Bobs Discount Distribution Center

Department Manager 2/17/2017 to actual

· Worked closely with sales associates to complete tasks.

· Followed all safety protocols and company processes and procedures.

· Enforced safety rules and other policies to protect employees and minimize company liability.

· Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.

· Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.

· Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

· Balanced workloads to meet targets without overtaxing employees.

· Employed process improvement initiatives within department.

· Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

· Assigned tasks based on operational needs and individual strengths.

· Improved department operations and reduced costs by implementing SOP.

· Distributed in-depth progress and status reports to upper management and other appropriate stakeholders.

· Trained employees on proper and safe use of equipment and tools.

Barnes & Nobles

Operation Supervisor 9/2008 to 2/2017

· Trained, mentored and motivated employees to maximize team productivity.

· Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.

· Built upon established practice standards to improve operational performance and reduce labor costs.

· Reduced process lags and trained team members on best practices and protocols.

· Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.

· Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team.

· Aligned operational boundaries between processes and production demands.

· Trained, managed and motivated employees to promote professional skill development.

· Motivated employees to share ideas and feedback.

· Trained over 40 employees on business principles, best practices, protocol and system usage.

· Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.

· Assessed team proficiencies, identifying and targeting areas for improvement.

· Directly managed team of 50 subordinates

EDUCATION

Instuto de Banca PR

Associate Computer Technology

AWARDS

SIx Sigma 1st level

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