Customer Service Front Desk
Resume:
Siviwe Dabula
Summary
Front Des kDRDcponiet who Ran
crovidD DffiRiDnt, organizDd and friDndly
eDRrDtarial euccort. SsillDd at managing
invDntory and euccliDe, handling chonD
dupDe and Romcany RorrDecondDnRD, and
accointmDnt eRhDduling. ScDRializDe at
RrDapng a friDndly and rDRDcpvD offiRD
DnvironmDnt.
An EnDrgDpR CuetomDr SDrviRD
kDcrDeDntapvD DxcDriDnRDd in rDeolving
RomclDx RuetomDr inquiriDe. PaeeionatD
about building etrong RuetomDr
rDlaponehice, driving brand loyalty, and
inRrDaeing RuetomDr DngagDmDnt.
Personal Data
11/17/1997 - yDare
2almDr - Port ElizabDth, EaetDrn CacD,
South AfriRa
47 WW994W
0- 77 WW994W
eiviwDdabula3gmail.Rom
FDmalD
Work Experience
August 2021
November 2021
Ibhayi Town Lodge
+oecitality - @ouriem
kECEP@HTIHS@
EmcloyDD
O Telephone Attention and / or Reception Business Administration O 2DlRomDd catrone to front dDes and DngagDd in RonvDreapon whilD RonduRpng RhDRs-in croRDee.
O Hncut RuetomDr data into rDeDrvapon eoNwarD and madD immDdiatD ucdatDe to rD•DRt room RhangDe
O AnewDrDd chonD Ralle, crovidDd informapon to RallDre, and RonnDRtDd RallDre to accrocriatD cDoclD.
O SignDd for caRsagDe and rDRordDd dDlivDriDe
O flaintainDd aRRuratD boossDDcing of imcortant MlDe, running rDcorte and dDlivDring ucdatDe.
O CollaboratDd with +oueDsDDcing and maintDnanRD etafi to addrDee and mipgatD faRility ieeuDe.
O flanagDd RuetomDr Romclainte and rDRpMDd ieeuDe to RomclDtD eapefaRpon.
O ProRDeeDd caymDnte and ucdatDd aRRounte to rD•DRt balanRD RhangDe. O PrDcarDd daily ehiN RloeD rDcorte and balanRDd Raeh rDgietDr to aRRuratDly rD•DRt all traneaRpone.
July 2021
October 2021
WNS Global Services
@DlDmarsDpng - Call CDntDr
CffS@TflEk SEkUHCE AVEI@
EmcloyDD / G444
O AS / 400 OLTP (Online Transaction Processing) Customer Service flanagD high volumDe of inbound RuetomDr Ralle.
O flasD croduRt rDRommDndapone or eDrviRDe to RuetomDre baeDd on thDir nDDde and crDfDrDnRDe.
O flaintain RuetomDr aRRounte and rDRord aRRount informapon. O DlivDrDd faet, friDndly, and snowlDdgDablD eDrviRD for roupnD quDepone and eDrviRD Romclainte.
O Aeeiet RuetomDre in claRing ordDre, fulMlling rDfunde and handing DxRhangDe.
O kDecond to RuetomDr rDquDete for unavailablD croduRte and euggDetDd othDr euitablD ocpone.
Advanced Studies
January 2017
March 2021
Diploma in Tourism Management
In Nelson Mandela University
Port ElizabDth, EaetDrn CacD, South AfriRa
@Drpary DgrDD
CTflP8E@E
Web & Media
0- 77 WW994W
Skills
AS / 400 OLTP (Online Transaction
Processing) Customer Service -
Telephone Attention and / or Reception-
Business Administration
References
Io rDfDrDnRDe DntDrDd.
Courses / CertiFcations
June 2017
June 2017
7inancial Literacy
In ABSA
Port ElizabDth, EaetDrn CacD, South AfriRa
CTflP8E@E
Basic Studies
Io baeiR etudiDe havD bDDn DntDrDd.
Languages
English
SPTLEI
AdvanRDd
kEA
AdvanRDd
2kH@@EI
AdvanRDd
Work preferences
Io wors crDfDrDnRDe havD bDDn DntDrDd.
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