Siviwe Dabula

Summary

Front Des kDRDcponiet who Ran

crovidD DffiRiDnt, organizDd and friDndly

eDRrDtarial euccort. SsillDd at managing

invDntory and euccliDe, handling chonD

dupDe and Romcany RorrDecondDnRD, and

accointmDnt eRhDduling. ScDRializDe at

RrDapng a friDndly and rDRDcpvD offiRD

DnvironmDnt.

An EnDrgDpR CuetomDr SDrviRD

kDcrDeDntapvD DxcDriDnRDd in rDeolving

RomclDx RuetomDr inquiriDe. PaeeionatD

about building etrong RuetomDr

rDlaponehice, driving brand loyalty, and

inRrDaeing RuetomDr DngagDmDnt.

Personal Data

11/17/1997 - yDare

2almDr - Port ElizabDth, EaetDrn CacD,

South AfriRa

47 WW994W

0- 77 WW994W

eiviwDdabula3gmail.Rom

FDmalD

Work Experience

August 2021

November 2021

Ibhayi Town Lodge

+oecitality - @ouriem

kECEP@HTIHS@

EmcloyDD

O Telephone Attention and / or Reception Business Administration O 2DlRomDd catrone to front dDes and DngagDd in RonvDreapon whilD RonduRpng RhDRs-in croRDee.

O Hncut RuetomDr data into rDeDrvapon eoNwarD and madD immDdiatD ucdatDe to rD•DRt room RhangDe

O AnewDrDd chonD Ralle, crovidDd informapon to RallDre, and RonnDRtDd RallDre to accrocriatD cDoclD.

O SignDd for caRsagDe and rDRordDd dDlivDriDe

O flaintainDd aRRuratD boossDDcing of imcortant MlDe, running rDcorte and dDlivDring ucdatDe.

O CollaboratDd with +oueDsDDcing and maintDnanRD etafi to addrDee and mipgatD faRility ieeuDe.

O flanagDd RuetomDr Romclainte and rDRpMDd ieeuDe to RomclDtD eapefaRpon.

O ProRDeeDd caymDnte and ucdatDd aRRounte to rD•DRt balanRD RhangDe. O PrDcarDd daily ehiN RloeD rDcorte and balanRDd Raeh rDgietDr to aRRuratDly rD•DRt all traneaRpone.

July 2021

October 2021

WNS Global Services

@DlDmarsDpng - Call CDntDr

CffS@TflEk SEkUHCE AVEI@

EmcloyDD / G444

O AS / 400 OLTP (Online Transaction Processing) Customer Service flanagD high volumDe of inbound RuetomDr Ralle.

O flasD croduRt rDRommDndapone or eDrviRDe to RuetomDre baeDd on thDir nDDde and crDfDrDnRDe.

O flaintain RuetomDr aRRounte and rDRord aRRount informapon. O DlivDrDd faet, friDndly, and snowlDdgDablD eDrviRD for roupnD quDepone and eDrviRD Romclainte.

O Aeeiet RuetomDre in claRing ordDre, fulMlling rDfunde and handing DxRhangDe.

O kDecond to RuetomDr rDquDete for unavailablD croduRte and euggDetDd othDr euitablD ocpone.

Advanced Studies

January 2017

March 2021

Diploma in Tourism Management

In Nelson Mandela University

Port ElizabDth, EaetDrn CacD, South AfriRa

@Drpary DgrDD

CTflP8E@E

Web & Media

0- 77 WW994W

Skills

AS / 400 OLTP (Online Transaction

Processing) Customer Service -

Telephone Attention and / or Reception-

Business Administration

References

Io rDfDrDnRDe DntDrDd.

Courses / CertiFcations

June 2017

June 2017

7inancial Literacy

In ABSA

Port ElizabDth, EaetDrn CacD, South AfriRa

CTflP8E@E

Basic Studies

Io baeiR etudiDe havD bDDn DntDrDd.

Languages

English

SPTLEI

AdvanRDd

kEA

AdvanRDd

2kH@@EI

AdvanRDd

Work preferences

Io wors crDfDrDnRDe havD bDDn DntDrDd.

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