DEEPTI D.
FANGON
WORK EXPERIENCE
Venio Application World Corporation
Corporate Administrator and HRBP
Sep 2018– Feb 2022
• Manage and Improve communication between different departments.
• Manage organizational and company culture.
• Handle conflicts, disciplinary actions and terminations.
• Maintaining company records.
• Preparing corporate communications and making sure the company complies with corporate laws and regulations.
• Point of contact for a range of staff and external partners.
• Overall control of the HR function
General Motors GMGBS, BGC Taguig
Bilingual Data Management Analyst (AUSTRALIA & INDIA) Oct 2016 – July 2018
• Attended the train the trainer program under company expenses in Melbourne, Australia (Jan 2017)
• Salary recommendation / Adjustments / Promotions - keeping a tie up with Compensation and Benefits department.
• Closely working with Timekeeping and Payroll department.
• Assist with on boarding and off boarding activities. Contracts and letter creations.
• Generating reports / ad-hoc reports on a weekly, monthly, quarterly and yearly basis. Tool used: People Soft / Csognos NYBP (Transfast.com) Ortigas Pasig City
Supervisor - Bilingual - Customer Care Voice and Back office May 2014 – Jun 2016
• Handling a team of 7 agents for both voice and email team and acting as a floor support.
• Provide information to clients about transaction history and status.
• Communicating with partners in serving countries.
• Supervisor calls for irate and Hindi speaking customers.
• Drafting emails asking for legal documents and filing them in the system tool for checking legitimacy.
• Assisting Fraud Analysts in case of Indian clients with difficult nature of history to investigate any suspicious or high-risk attributes.
ABOUT ME
With high level of knowledge and
expertise in communication and
public speaking.
Over 15 years of experience
working in multinational
companies focusing on BPO
sector under different
departments: HR, Customer
service, Sales - Non voice, Voice,
email and chat support.
CONTACT
MOBILE:
EMAIL:
adq4kv@r.postjobfree.com
LANGUAGES
English – Expert
Hindi – Native
Filipino – Native
CIVIL STATUS
Married
NATIONALITY
Filipino
• Doing web base chat with clients providing general information and status of transactions.
RLink International, Las Pinas City Philippines
Team Leader and Process trainer (Bilingual)
Oct 2012 – May 2014
• Looking over and supervising the office management team and training the new staff of the processes handled.
• Conducting coaching on 1-1 environment. Conducting interviews and evaluating applicants under agent and management level.
• Calling Indian and other Asian clients and doing research for plastic producers and enhancing the database of plastic buyers and users.
• Making reports and timely evaluations to the agents that are handled.
• Promoted as Manager for Business Development in For Indian clients.
AI Technologies, Makati City, Philippines
Administration Manager and Senior Assistant to the Director Dec 2011 – Sep 2012
WNS Global Services Gurgaon, Haryana, India
CSR – Travel account & Sales Representative – Telco Account (outbound and inbound)
Jul 2007 – May 2010
EDUCATION
Delhi University
2004-2007
Graduated in Bachelor in Arts (Political Science)
Bloom Public School
2000-2004
Secondary and Senior secondary (Humanities)
Dominican College of Sta Rosa
1990-2000
Elementary Studies
SKILLS
• Interpersonal management skills
• Performance management with critical thinking skills
• Talent advocator
• Bilingual Language skills
• Public relations