Customer Service Stock Associate

MUSIO LARA

*************@*****.***

***** ****** ****** ***** *******, Texas: 708-***-****

ACCOUNTABILITY ~ FOCUSED ~ MANAGEMENT ~ LEADERSHIP ~ CUSTOMER SERVICE ~ VERSATILE

Targeting positions in

Account Associate / Customer Service

Motivated bilingual English/(Spanish) professional with over 7 years in Customer Service, 2 years in Management, and 5 years in Training and Development.

Modeled customer service attitude with strong ethics in a work environment; Modeled customer service attitude with strong ethics in a work environment; A love for collaboration, teamwork Team lead with demonstrated skills in Leadership, Flexibility and Self-Confident with a unique ability to motivate quickly and work well as a team member.

EDUCATION

DeVry University Chicago, IL

Bachelor of Science in Technical Management 10/2010- 02/2012

Robert Morris College Chicago, IL

Associates in Computer Support Specialist 08/1997- 02/1999

PROFESSIONAL EXPERIENCE

Houston Methodist Leading Medicine Tomball, TX

Security Representative 08/2017- Present

Customer Service, Proficient in Microsoft Outlook & Word

Support effectively as part of a team willing to learn something new every day fast paced.

Responsible for responding to disturbance in a timely manner, professional, calm and patience.

Display a positive attitude that exemplifies ICARE values, multitask, front desk, security staff escorts, guest.

Observe and report activities, escalated incidents as assigned, highly organized and proactive.

Ability to work under pressure, multitask work effectively under changing priorities, work well in a team.

Western PA Accounting Services, LLC Chicago, IL

Real Estate Tax Searcher 5/2016- 6/2016

•Customer Service dependable

•Typing documents Using a Laptop

•Research Real Estate Tax Documents

•Internship

Bank of America Chicago, IL

Client Service Representative 10/2015- 2/2016

•Perform response promptly and accurate for main reason customer visit at Hospital.

•Maintain proficiency on Lead Generation system targeted opportunities, cash handling.

•Provide a valued added customer that leads to improved Satisfaction, work well in a team.

•Create experience customers feel Confident in Bank of America experience

Mendez McDonalds Chicago, IL

Crew Member 02/2013-7/2015

•Perform duties, two years cash handling Assistant Cashier, multitask, work well in a team.

•Greet customers entering establishment coordinate travel with ease.

•Provided quality customer service by ensuring customers receive accurate orders.

•Ordered and replenish stock items to ensure continuous productivity.

•Performed miscellaneous duties to help team in areas of need work under pressure.

•Bilingual English/Spanish able to juggle task simultaneously.

•Excellent organizational skills, comfortable multi-tasking and love moving in a fast-paced environment.

•Ability to climb ladder, Able to lift 50lbs.

•Coordinates with leaders, Stock duties and employee associates to ensure a positive, friendly efficient customer experience.

•Ability to follow directions.

Old Navy Chicago, IL

Loss Prevention 05/2005 -08/2007

•Investigated company assets.

•Monitor surveillance camera.

•Recover assets and or make safe apprehensions company policy.

•Supervised auditing Company operational procedures

•Complete all Loss Prevention documentation.

•Trained and audit compliance to store safe standards (Code Adam, emergency exits, evacuation procedure, etc.

U.S Marine Corp FT Sheridan, IL

Machine Gunner 03/2004- 03/2012

•Responsible for tactical employment of different caliber weapons on foot or from support vehicle.

•Competitive, Fearless culture Perform trouble shooting and participating in teamwork.

•Fast- Paced environment training and development of other Marine.

•Attention to detail, accountable for weapons and inventory.

•Schedule Adjustments and able to juggle multiple task assignment.

•Education, willingness to travel as there may be minimal travel in this role.

•Phone and Security Watch attention to detail, the ability to juggle multiple tasks simultaneously, and the flexibility to jump from project to project as required.

•Ability to follow directions, multitask and work effectively under changing priorities and daily time constraints.

Citadel-Securitas Security Services USA, Inc. Chicago, IL Security 03/2005- 05/2006

•Citadel Facility Fire and emergency layout plans.

•Greet, check, ensure accuracy of employee’s ID and visitor contractors.

• Monitor Citadel different global sites with the aid of Access Vision, DINA Viewer.

•Monitored the surroundings to ensure the safety of personnel and property of the company.

•Badge Printing.

•Inspect several floors on patrol and write-in-logs for various safety discrepancies.

•First Responder-Certified and Trained in CPR and AED.

Gap Inc. Riverside, IL

Sales Associate / Stock Associate 02/2002-02/2004

•Communicate effectively with customers and store employees.

•Lift and carry 30lbs.

•Persuade and assist customers to buy clothing based on their needs.

•Demonstrated strong customer service on and off the sales floor.

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