Front Desk Customer Service
Resume:
Allena Osorio
New York, N.Y. 10009
347-***-**** ***********@***.***
Objective
Seeking to obtain a position as a team-player in an organization where I can maximize my experience in a challenging environment to achieve the corporate goals.
Experience
10/18 – Present Haven Spa New York, NY
Spa Concierge
Ensure the spa front desk operates efficiently and create memorable experiences for spa guests.
Ensure accurate spa reservations upon check-in and assist guests with booking additional spa services.
Answer product questions with up-to-date knowledge of sales and store promotions.
Maintain a clean spa environment and replenish spa products throughout the business day and for the next business day.
Provide administrative support with correspondence to email and returning voicemail.
Assist in resolving guest issues by following-up with that guest during and upon resolution.
Collect fees for services rendered during a visit and presented final bill to clients.
12/14 – 4/18 Macys Company Secaucus, NJ
Asset Protection Officer
Thoroughly, professionally and ethically investigated causes of theft within the business.
Ensures that all deposit slips, spreadsheets, envelopes, and deposit bags are correctly filled out. Recognized for minimizing all the stores lost, damaged, or stolen merchandise, and preventing error related shortages through close review of paperwork procedures.
Maintained a safe environment both inside and outside of the building.
Monitor department operations every day to check any violations of company policies regarding safety and property and personal hazards
Respond to associate incidents to facilitate first aid and minimize company liability.
7/08 -11/11 WD 50 New York, N.Y.
Matradee
Coordinate reservations for the guest that call in advance.
Ensure that the restaurant is clean before they open for business, for which they should inspect all around and point out anything dirty to the cleaning crew.
Ensure guests are seated comfortably and there is waiter present to take their order.
Coordinate between all the staff of restaurant and ensure that everything is in working order.
Provide a great customer experience; ensure that guests have a good time at the restaurant and look immediately into any complainants they might have.
Education
Seward Park High School
New York, N.Y
Skills
Bilingual – English / Spanish
Excellent Customer Service Skills
Time management
Interpersonal skills
Leadership skills
References upon Request
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