Allena Osorio

*** **** *** ****** ***# *C

New York, N.Y. 10009

347-***-**** adq4kf@r.postjobfree.com

Objective

Seeking to obtain a position as a team-player in an organization where I can maximize my experience in a challenging environment to achieve the corporate goals.

Experience

10/18 – Present Haven Spa New York, NY

Spa Concierge

Ensure the spa front desk operates efficiently and create memorable experiences for spa guests.

Ensure accurate spa reservations upon check-in and assist guests with booking additional spa services.

Answer product questions with up-to-date knowledge of sales and store promotions.

Maintain a clean spa environment and replenish spa products throughout the business day and for the next business day.

Provide administrative support with correspondence to email and returning voicemail.

Assist in resolving guest issues by following-up with that guest during and upon resolution.

Collect fees for services rendered during a visit and presented final bill to clients.

12/14 – 4/18 Macys Company Secaucus, NJ

Asset Protection Officer

Thoroughly, professionally and ethically investigated causes of theft within the business.

Ensures that all deposit slips, spreadsheets, envelopes, and deposit bags are correctly filled out. Recognized for minimizing all the stores lost, damaged, or stolen merchandise, and preventing error related shortages through close review of paperwork procedures.

Maintained a safe environment both inside and outside of the building.

Monitor department operations every day to check any violations of company policies regarding safety and property and personal hazards

Respond to associate incidents to facilitate first aid and minimize company liability.

7/08 -11/11 WD 50 New York, N.Y.

Matradee

Coordinate reservations for the guest that call in advance.

Ensure that the restaurant is clean before they open for business, for which they should inspect all around and point out anything dirty to the cleaning crew.

Ensure guests are seated comfortably and there is waiter present to take their order.

Coordinate between all the staff of restaurant and ensure that everything is in working order.

Provide a great customer experience; ensure that guests have a good time at the restaurant and look immediately into any complainants they might have.

Education

Seward Park High School

New York, N.Y

Skills

Bilingual – English / Spanish

Excellent Customer Service Skills

Time management

Interpersonal skills

Leadership skills

References upon Request

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