Front Desk Childcare Assistant

Ikbal Ezeldeen Mohammad ********@******.***

Surrey, BC 778-***-****

Objective: Front Desk Agent

Highlights of Qualifications

* **** ** ********** ******* as a Front Desk Agent in a hotel

* ****** of experience working as a Secretary in a language school

Completed High School Diploma

Strong customer service skills including clear, calm and friendly communication

Follow instructions quickly and accurately

Focused on continuous improvement of skills

Experience working in a fast paced environment

Comfortable working in a team and independently; proactively solve potential issues

Fluent in Hebrew and an advanced level of Arabic and English Work Experience

Childcare Assistant June 2020 – April 2021

Polyglot Language School, Bat Yam, Israel

Helped prepare classroom by making sure the blackboards were clear, furniture was in the appropriate location and took out garbage

Made sure any supplies, books or class materials were stored in the appropriate location each day

Greeted child and asked parents about how the child’s morning went in order to gather any important details that the staff should know about

Prepared and served snacks and meals through out the day

Organized and cleaned kitchen area

Helped teachers by changing diapers and clothes when necessary

Assisted teacher in preparing children for naptime by playing soft music, closing the binds, guiding the kids to the nap area and tucking them in

Supervised children during naptime

Created list of fun games and activities to do with the children

Create a positive and welcoming environment through friendly and warm communication

Assisted in classroom management through clear and firm instructions and communication with students

Ikbal Ezeldeen Mohammad ********@******.***

Surrey, BC 778-***-****

Work Experience (Continued)

Secretary September 2019 – May 2020

Polyglot Language School, Bat Yam, Israel

Used Microsoft Excel to create requested staff schedules

Utilized Microsoft Word and PowerPoint to assist instructors in creating learning materials

Answered phone calls in a friendly manner and ensured each question was answered in a detailed way

Provided accurate information about school, facilities and classes to prospective clients

Gathered various price quotes for items or locations for special events

Entered in attendance records and behaviour reports from teachers into an online system

Ordered needed school supplies

Front Desk Agent August 2018 – August 2019

Okeanos Suites Herzliya Hotel, Herzliya, Israel

Communicated in a clear and consistent manner with housekeeping to ensure that the appropriate rooms were cleaned on time

Regularly checked messages to ensure that priority tasks were completed when needed

Prioritized positive customer experiences through friendly communication

Ensured that each step of the check in and check out process was completed in a timely manner

Checked and photocopied IDs of guests and stored the documents in a secure location

Explained hotel policy in an accessible manner and had each guest sign a check in form

Accurately processed payments by cash, debit or credit card

Provided detailed information about hotel facilities and room rates

Assisted guests in changing online reservations and included special requests in online booking when requested

Reviewed and responded to online and in-person customer complaints to ensure that a high level of customer service is maintained

Completed basic end of day revenue reports

Education

High School Diploma 2018

Gan Shmuel High School, Kibbutz, Israel

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