Customer Service Representative
Resume:
Emily Sheppard
Customer Service Provider
Fayetteville, AR 72703
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Eligibility Specialist
Maximus - Fayetteville, AR
January 2022 to May 2022
• Entered data from client applications to the online system which decides the eligibility for Medicaid in the state of Arkansas
• Notated what information had prepopulated in the system that was different from the applications
• Electronically verified client’s citizenship, date of birth, residency, and income
• Promoted to Quality Control
Optician/Receptionist
Mertins Eye and Optical - Fayetteville, AR
June 2018 to January 2022
• Frame styled patients to insure they get the most stellar eyewear possible
• Answered phones using the most amazing customer service skills
• Placed contact lens orders online
• Verified that all of the offices orders for eye glasses have been correctly placed Administrative Assistant, Receptionist, Billing Specialist, Optometric Technician, Optician
Manteca Optometric Eye Care Center - Manteca, CA
February 2018 to May 2018
• Utilized the best customer service skills in order to assist patients scheduling eye exam appointments and ordering contact lenses
• Provided visual testing to patients prior to seeing the optometrist
• Billed various vision insurance policies
• Checked patients in and out before and after their eye exams Premier Optician
2 See Optometry - La Crescenta, CA
October 2017 to January 2018
Crescenta, California •Assisted in setting up and opening a brand new optometrist office October 2017 - January 2018 •Preformed administrative task
• Worked with high end frame brands
• Billed multiple different insurance for medical and vision
• Helped people pick out frames and lens options
Optician/Optometric Assistant/Receptionist
Natomas Optometry - Sacramento, CA
October 2015 to July 2017
• Scheduled eye exams for patients over the phone and from online request
• Retrieved authorizations from various different insurance carriers
• Administered visual field, eye pressure, and auto refracting test prior to the eye examination
• Captured retinal images as requested
• Helped patients pick out the best eyewear possible to fit their lifestyle
• Trained people how to properly care for their contacts
• Worked with several different designer frame brands
• Provided exceptional customer service to every patient encountered Optician
Martel Eye Medical Group - Sacramento, CA
March 2015 to October 2015
• Assisted patients in picking out a proper pair of glasses that meet their needs and preferences
• Provided frame adjustments as needed
• Educated patients on how to wear contacts and to care for them
• Evaluated orders received from the lab to ensure no quality errors Education
Pre-Med Biology
University of the Ozarks - Clarksville, AR
August 2011 to March 2012
High School Diploma
Green Forest High School - Green Forest, AR
August 2007 to May 2011
Skills
• Punctual (5 years)
• Microsoft word (6 years)
• Maximeyes (Less than 1 year)
• Crystal Operating System (2 years)
• Compulink (Less than 1 year)
• Insurance verification
• Computer skills
• Optical experience
• Medical office experience
• Medical receptionist
• Front desk
• Data entry
• EMR systems
• Customer service (7 years)
• Sales
• Typing
Languages
• English - Expert
Assessments
Customer focus & orientation — Highly Proficient
October 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Detial oriented Punctual
Meticulous Personable
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