Jeffrey K. Carey

*** *** **** **

New Castle, De 19720

216-***-**** - Cell

PROFESSIONAL EXPERIENCE

Home Depot January 2022 to Present

Outdoor and Indoor Lawn and Garden Specialist

Wal-Mart September2019 to January 2022

Florida: Lawn and Garden Specialist

Delaware: Produce Department Sales Floor Associate

Publix May 2019 to July 2021 Part Time

Produce / Floral Department Sales Floor Lead

Fresh Fruit Cutter

Wawa July 2018 to May 2019 Part Time

Generalist

Amazon Flex Delivery Driver July 2018 to December 2019 Part Time

Package Delivery Driver

Disney July 2012 to March2020 Full Time

Concierge Trainer

Initiative Trainer

Concierge at the Contemporary/Bay Lake Tower Resorts

Host for the Hoop-Dee-Doo Revue Dinner Shows and Mickey’s Back Yard BBQ

Table Assigner, Trainer for non-tipped positions, General Teller, and Bar Steward.

MBNA / Bank of America Bank Officer April 1999 to June 2012

Monitored service levels for 16 call center sites that handle 11 different Customer Service call types

Prepared and distributed various hourly reports to Card Service Management

Provided support and was a central point of contact for all Card lines of business and technology within the US, Canada, and UK

Provided written and verbal communication updates to all levels of management on Card incidents

Conducted tours of the Central Operations area for new hires and prospective new Bank partners

Participated in monthly Officer Participation Customer Service listening sessions

Managed real time service levels for incoming calls through observation of CMS and IEX staffing levels. Fulfilled all requests for scheduling activities such as site meetings, education, and job shadowing

Ensured IEX schedules are loaded properly and identify staffing shortages and other service level issues

Jeffrey K Carey Page 2

Conducted education for new hires and managers regarding IEX, CMS and set operational expectations

Listened to calls on NICE and provide feedback to the Customer Service Management Team

Assisted Charles Swab and Merrell Lynch customers with questions regarding their credit card accounts, while strengthening customer loyalty through offering additional products

Conducted peer interviews and job shadowing for potential new hires

Evaluated MasterCard and Visa applications and assigned credit lines based on demographics and credit history

Accelerated the learning curve of new lenders through job shadowing

Other positions held at Bank of America: Portfolio Management Litigation Coordinator, Risk Control Master Piece/Failure Specialist, Fraud Detection Access Check Manager, PNC Conversion Fraud Detection Manager

PNC National Bank Senior Credit Officer May 1998 – April 1999

Managed 22 employees

Instrumental in the conversion of the QCS Dialer to FDR Fraud Work Center

On-going development of the FDR Fraud Detection Work Center Queues

Assisted in the start-up of the PNC Fraud Detection Unit

Assisted with the coordination of the department re-location

Travelers Bank & Trust fsb December 1997-May1998

Bank of New York September1993-December 1997

Lowes September 1993-September 1998

Morgan Millwork Promotions Representative June 1980 -September 1993

Honors & Special Activities

Yammer Award Winner April 2022

Wawa Employee of the Month Recipient August 2018

Disney News March 2018 Cast Member Spotlight Recipient

Disney Quarterly Award Recipient 2013, 2015, 2017 2018

Celebration High School Booster Club Board Member 2016 – 2019

Created and Managed the Delaware Rockets Youth Travel Baseball Team a 501c

Bear Babe Ruth Baseball Board Member October 2008 – October 2010

Assistant Coach for 8, 9, and10 year old State Champion All Star Baseball Teams

Bear Babe Ruth Baseball Team Manger 2004-2011

Brick Mill Farm Homeowners Association President 2006 and 2007

Co-Chairperson of Special Olympics, Olympic Village Fall Festival 1997 and 1998

Dale Carnegie Human Relations Award – July 1989

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