Bank Officer Customer Service Retail sales Amazon Driver
Resume:
Jeffrey K. Carey
New Castle, De 19720
216-***-**** - Cell
PROFESSIONAL EXPERIENCE
Home Depot January 2022 to Present
Outdoor and Indoor Lawn and Garden Specialist
Wal-Mart September2019 to January 2022
Florida: Lawn and Garden Specialist
Delaware: Produce Department Sales Floor Associate
Publix May 2019 to July 2021 Part Time
Produce / Floral Department Sales Floor Lead
Fresh Fruit Cutter
Wawa July 2018 to May 2019 Part Time
Generalist
Amazon Flex Delivery Driver July 2018 to December 2019 Part Time
Package Delivery Driver
Disney July 2012 to March2020 Full Time
Concierge Trainer
Initiative Trainer
Concierge at the Contemporary/Bay Lake Tower Resorts
Host for the Hoop-Dee-Doo Revue Dinner Shows and Mickey’s Back Yard BBQ
Table Assigner, Trainer for non-tipped positions, General Teller, and Bar Steward.
MBNA / Bank of America Bank Officer April 1999 to June 2012
Monitored service levels for 16 call center sites that handle 11 different Customer Service call types
Prepared and distributed various hourly reports to Card Service Management
Provided support and was a central point of contact for all Card lines of business and technology within the US, Canada, and UK
Provided written and verbal communication updates to all levels of management on Card incidents
Conducted tours of the Central Operations area for new hires and prospective new Bank partners
Participated in monthly Officer Participation Customer Service listening sessions
Managed real time service levels for incoming calls through observation of CMS and IEX staffing levels. Fulfilled all requests for scheduling activities such as site meetings, education, and job shadowing
Ensured IEX schedules are loaded properly and identify staffing shortages and other service level issues
Jeffrey K Carey Page 2
Conducted education for new hires and managers regarding IEX, CMS and set operational expectations
Listened to calls on NICE and provide feedback to the Customer Service Management Team
Assisted Charles Swab and Merrell Lynch customers with questions regarding their credit card accounts, while strengthening customer loyalty through offering additional products
Conducted peer interviews and job shadowing for potential new hires
Evaluated MasterCard and Visa applications and assigned credit lines based on demographics and credit history
Accelerated the learning curve of new lenders through job shadowing
Other positions held at Bank of America: Portfolio Management Litigation Coordinator, Risk Control Master Piece/Failure Specialist, Fraud Detection Access Check Manager, PNC Conversion Fraud Detection Manager
PNC National Bank Senior Credit Officer May 1998 – April 1999
Managed 22 employees
Instrumental in the conversion of the QCS Dialer to FDR Fraud Work Center
On-going development of the FDR Fraud Detection Work Center Queues
Assisted in the start-up of the PNC Fraud Detection Unit
Assisted with the coordination of the department re-location
Travelers Bank & Trust fsb December 1997-May1998
Bank of New York September1993-December 1997
Lowes September 1993-September 1998
Morgan Millwork Promotions Representative June 1980 -September 1993
Honors & Special Activities
Yammer Award Winner April 2022
Wawa Employee of the Month Recipient August 2018
Disney News March 2018 Cast Member Spotlight Recipient
Disney Quarterly Award Recipient 2013, 2015, 2017 2018
Celebration High School Booster Club Board Member 2016 – 2019
Created and Managed the Delaware Rockets Youth Travel Baseball Team a 501c
Bear Babe Ruth Baseball Board Member October 2008 – October 2010
Assistant Coach for 8, 9, and10 year old State Champion All Star Baseball Teams
Bear Babe Ruth Baseball Team Manger 2004-2011
Brick Mill Farm Homeowners Association President 2006 and 2007
Co-Chairperson of Special Olympics, Olympic Village Fall Festival 1997 and 1998
Dale Carnegie Human Relations Award – July 1989
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