Customer Service Medical Billing
Resume:
Stephanie Bowden
Highly proficient Communication/Care driven, Idividual.
Boise, ID 83706
************@*****.***
• Extensive customer service experience: direct retail sales,event coordinating/ assistant sales manager (events management company).
• Healthcare: Caregiving/companion-respite, and Hospice care.
• Hospital/ Hospice nutritional/diietary Technician.
• Front/ back office Medical assistant: chart management, history & physical, vital signs, prescription refills, scheduling and coordinating interventional procedures in Cardiology, Dermatology, and family practice.
• Behavioral Health Technician experience.
Current focus:; Care provider/companion/respite/ behavioral Health service provider. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Meal Coordinator
Metro Meals on Wheels - Boise, ID
December 2021 to Present
• Coordinating meals for seniors and disabled individuals through the MOW organization
• Home check ins for seniors and people with disabilities. Home Health Care Provider-Companion
self-employed - Boise, ID
December 2010 to Present
Providing personal care for elderly/disabled individuals
• Mobility support
• Assistance with bill paying
• Medication management
• Cooking
• Housekeeping
• Transportation
• Grocery shopping, various errands, and varying tasks. Special Events Volunteer
Idaho Botanical Garden - Boise, ID
May 2010 to August 2013
• Assisting with monthly/bimonthly concerts and large events (in various roles).
• Assisting with the Sponsor's "section" for weekly/ local concerts with various tasks including: table settings, serving wine, and breaking down the Sponsors section after events.
• Assisting with various members/public events.
• Providing information regarding membership services and membership benefits. Retail Sales Associate/events specialist
Boise Co-Op - Boise, ID
May 2005 to March 2009
• Managed and coordinated various events in store and other selected locations.
• Outstanding customer service and ensured guest satisfaction
• Drove sales through appealing visual displays and creative product demonstration and promotion.
• Drove sales to meet daily goals
• Responsible for online package and order management
• Operated point-of-sales (POS) system
• Responded to customer inquiries about promotional products
• Maintained paperwork
• Straightened merchandise displays on sales floor
• Collaborated with corporate wine and adult beverage team.
• Replenished and rotated product inventory in housewares
• Built relationships with patrons and guests
• Up-sold customer memberships for the Boise Co-op.
• Assisted with registers.
• Responded to customer inquiries about Various special events, food and beverage products, and housewares department
• Drove sales to meet weekly and daily goals
Education
Technical School Graduate in Medical Assistant
PIMA Medical Institute - Seattle, WA
Skills
• Senior care
• Medical records
• Home care
• Vital signs
• Medication administration
• Triage
• Transcription
• Dietary department experience (8 years)
• HIPAA
• Behavior management (2 years)
• Restaurant experience (4 years)
• Food service (7 years)
• Customer service (10+ years)
• Sales management
• Direct sales
• Hospital experience
• Insurance verification
• CPR certified (10+ years)
• Retail sales
• Anatomy/Physiology knowledge
• Medical receptionist
• Experience administering injections
• Medical terminology
• Medical scheduling
• Leadership
• respite care (2 years)
• Medical Office Experience
• Crisis Intervention
• Behavioral Health
• EMR Systems
• Venipuncture
• Quality Assurance
• Medical Billing
• Office Management
• Events Management
• Supervising/training experience (8 years)
• Phlebotomy (1 year)
• Caregiving
• Communication skills
• Time management
Certifications and Licenses
Driver's License
Home Healthcare Aide (certified)
Present
First Aid Certification
Food Handler certification
May 2022 to May 2025
HHA Certification
Present
Assessments
Caregiver fit — Expert
February 2022
Measures the traits that are important for successful caregivers Full results: Expert
Home health aide skills — Highly Proficient
March 2022
Providing care to patients in a home setting
Full results: Highly Proficient
Protecting patient privacy — Highly Proficient
March 2022
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Customer focus & orientation — Expert
March 2022
Responding to customer situations with sensitivity Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Current CPR certification
Contact this candidate