Customer Service Data Entry

DANIELLE DESMOND

** ******** **** *********, ** *1880 · 617-***-****

************@*****.***

Seasoned Operations Manager and talented leader with experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day operations. Experience stepping into roles and quickly making positive changes to drive company success. Results-driven and resilient in developing teams while improving processes and increasing productivity. Excellent communication skills, talent for spotting areas in need of improvement and implementing changes with a strategic approach.

EXPERIENCE

11/12/2021 – PRESENT

OPERATIONS MANAGER, EASTERN BANK

Oversaw daily operations with focus on key business metrics, continuous improvement initiatives.

Reports to the Director with 26 direct reports.

Accomplishes staff results by communicating job expectations; Mentors staff using hands-on and motivational leadership.

Maintains staff by recruiting, interviewing, selecting, on-boarding, orienting, and training new employees.

Coaches, counsels, disciplines, and evaluates employee performance; Conducts performance reviews, awarding praise and making suggestions for improvements with performance plans if necessary.

Review and approve payroll using E-time.

Manage personnel scheduling, facilitating adequate coverage to meet demand.

Planned and managed workflow to ensure that deadlines were met, priorities were identified, productivity standards were met, and policies and procedures were followed.

Review all invoices and send them for payment ensuring all GL information is correct.

12/01/2008 – 11/12/2021

OPERATIONS ASSISTANT MANAGER, CENTURY BANK

Managed and allocated staff and material resources to meet production goals.

Improved efficiency and productivity by implementing productivity standards for the staff to meet daily.

Responsible for quarterly and annual audit preparation with no finding’s to date.

Improved processes by implementing electronic logs which reduced paper, storage, and improved audit preparation.

Review and approve payroll using ADP Workforce now.

Assisted with interviewing candidates; Trained all new employees.

Set operational goals and work plans as well as delegating tasks.

In charge of ordering supplies for office.

Proficiency in Microsoft Office.

Review all invoices for proper documentation prior to payment.

Research and correct discrepancies with payments.

Assist with Customer Service providing timely, attentive, upbeat service, making sure their needs are met in a manner that reflects positively on the company.

EDUCATION

05-2022

SOUTHERN NEW HAMPSHIRE UNIVERSITY

Currently enrolled studying for a degree in Business Administration.

09/1992 - 06/1996

EVERETT HIGH SCHOOL

HIGH SCHOOL DIPLOMA

SKILLS

Business Planning and Critical Thinking

Staff Scheduling

Team Leadership and Decision Making

Verbal and Written Communication

Data Entry

Customer Service

Work independently

Organization

Administrative

Microsoft Office

Review and Approve Payroll ADP, E-Time

Multitasking

Recruitment and Hiring

Problem Solving and Resolution

Detail Oriented

Time and Task Management

Flexibility

Data Analysis

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