Pharmacy Technician Prior Authorization
Resume:
Joe Jessie Gonzales
Certified Pharmacy Technician / Physical Therapy Technician
Farmers Branch, TX 75234
********@*****.***
To accept new challenges that would enable me to share my abilities in communication, customer
service and organization within a company that can offer growth and development
Authorized to work in the US for any employer
Work Experience
Clinical Management Pharmacy Technician
Davita RX - Coppell, TX
September 2007 to November 2021
* Make outbound calls to patients
* Obtain current medication list from patient for pharmacist medication review
* Documentation: faxing interventions to appropriate MD, update medication information
Customer Experience FFCC Tech
* Take inbound calls from facilities.
* Resolve issues, give updates on patients meds and or transfer calls to correct lane
* Resolve escalated issues
Pod Tier 2 Technician
* Clinical operations- input of new Rx's and renewals, calling doctor offices or dialysis facilities
for clarification on prescriptions, request Rx renewals and new Rx's
* Insurance- work to fix rejected claims, insurance verification
* Prior authorization- initiating the prior authorization process, completing the prior authorization form
for doctors and following up with facilities and offices
* Insurance (ARE) - fix rejected claims and move orders to appropriate work queue
Symphony Operations Lead
Product
* Monitor productivity to drive completion of contract deliverables
* Summarize and communicate daily operational metrics to management
* Communicate effectively to leadership team on team's progress and any areas of risk
* Ensure quality and accuracy of team's work upstream
* Lead quality management of data and call monitoring
* Manage phones queues
* Perform other duties as assigned or required
Symphony Frontline
* Conducting monthly calls to Kidney Failure & CARD patients
* Collecting data for adherence purposes
* Answering calls in a Courteous and professional manner
* Assist in orientation, training, and mentoring of new hire and or tenure teammates as needed.
Physician/Patient Services (CAL)
* Receive inbound calls from dialysis facilities and/or physician offices and initiate outbound calls to obtain new and/or existing prescription orders
* Initiate outbound calls to prescribing physician's office to validate authenticity of prescriptions received via fax from non-prescribing facility or physician's office
* Forward prescriptions to Imaging Department in timely manner to initiate the prescription fulfillment process
Physical Therapy Technician
Medway Health - Dallas, TX
May 2004 to October 2005
• Assist guests to reach their maximum performance and level of functioning
• Perform clerical duties, assist with posting of guest charges, participate in all infection control,
departmental equipment training, and all safety programs
• Promote the mission, vision, and values of the organization
• Responsible for providing specific treatment only as directed by the staff physical therapist
• Ability to monitor vital signs
• Communicate any changes in condition to staff physical therapist or other facility personnel as
• Manage and operate equipment safely and correctly
• Interact professionally with guests/family and involves them in the formation of the plan of care
• Prepare and clean treatment area for guest use
• Perform final cleaning at close of day
• Record treatment/service revisions in accordance with department policy
• Demonstrate ability to be flexible, organized and function under stressful situation
• Perform other duties as assigned
Physical Therapy Technician
PALO PINTO GENERAL HOSPITAL OUTPATIENT - Mineral Wells, TX
January 2000 to April 2002
• Assist PT's with patient care
• Administer heat/cold packs
• Maintain therapy equipment
• Ensure clean, neat clinic environment
• Ability to monitor vital signs
• Communicate any changes in condition to staff physical therapist or other facility personnel as
• Manage and operate equipment safely and correctly
• Interact professionally with guests/family and involves them in the formation of the plan of care
• Prepare and clean treatment area for guest use
• Perform final cleaning at close of day
• Record treatment/service revisions in accordance with department policy
• Demonstrate ability to be flexible, organized and function under stressful situation
• Perform other duties as assigned
Education
Diploma
Littlefield High School - Littlefield, TX
1989
Skills
• EMR Systems
• Pharmacy Technician Experience
• Medical Terminology
• Hospital Experience
• Medical Office Experience
• Vital Signs
Languages
• Spanish - Fluent
Certifications and Licenses
Certified Pharmacy Technician (CPhT)
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