Care Assistant Aide customer service shift leader

PROFESSIONAL (©

Shantell White

® Rochester, NY 14612 ‘2-585*******

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Hardworking Patient Care Assistant dedicated to high-quality patient care and

SUMMARY efficient operations support. Good communicator and team player with organized,

detail-oriented mindset. Highly accurate and able to learn new tasks quickly.

SKILLS «Process improvement ¢ Organizational strengths

¢ Safety proficiency e Resolution-oriented

e Excellent multi-tasker e Cash handling accuracy

e Proficient in MS Office e Effective team player

WORK HISTORY SHIFTLEADER 07/2018 to 09/2021

7-11 Convenience Store Rochester, NY

Conducted weekly inventory, resolved discrepancies and completed

paperwork to keep system accurate and current

Addressed employee and production issues to determine and implement

optimal resolutions, preventing wasted resources and maintaining

schedules

Maintained composure and level-headed mentality during challenging

situations to best resolve situations and serve business needs

Processed credit card payments and counted back change and currency

with 100% accuracy rate

Mentored newly hired employees on operating equipment and safety and

developed training manual to use for reference.

PERSONAL CARE AIDE 03/2015 to 07/2018

Freedom Care Rochester, NY

Maintained clean, safe and well-organized patient environment.

Assisted clients with daily living needs to maintain self-esteem and general

wellness.

Provided assistance in daily living activities by dressing, grooming, bathing

and toileting patients.

Cleaned house, ran errands, managed laundry and completed weekly

grocery shopping.

Provided safe mobility support to help patients move around personal and

public spaces.

Scheduled and accompanied clients to medical appointments.

Assisted patients with self-administered medications.

b CLEANING CREW 02/2010 to 08/2013

EDUCATION (

]

One Source Solutions Rochester, NY

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Handled, used and stored hazardous chemical cleaners correctly to

prevent injury or illness

Mopped and vacuumed floors and dusted furniture to maintain organized,

professional appearance at all times

Cleaned public restrooms, including scrubbing sinks, toilets, countertops

and mirrors to mitigate germs and risk of illness

Associate of Arts English 05/2014

Monroe Community College, Rochester, NY

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